Unicommerce eSolutions has officially launched Unibot, a GenAI-powered conversational chat assistant designed to revolutionize e-commerce operations. The company announced this development through an official press release on December 12, 2025, marking a significant advancement in AI-driven e-commerce management solutions.

Key Features and Capabilities

Unibot offers comprehensive functionality designed to streamline e-commerce operations through advanced AI technology. The assistant incorporates voice command capabilities, allowing users to manage tasks and retrieve information through natural speech interactions.

Operational Efficiency and Analytics

Unibot enables users to handle bulk orders with natural language commands, allowing staff to easily generate picklists, invoices, and labels. The system provides instant analytics on orders and inventory levels, giving teams real-time insights to make faster, smarter decisions.

Key operational capabilities include:

• Cross-functional operations management
• Sales performance overview generation
• Pending orders identification and delay alerts
• Analysis by sales channel, SKUs, warehouses, and turnaround time
• Bulk order processing without switching between multiple dashboards

Enhanced User Experience and Accessibility

The introduction of voice commands represents a significant advancement in user interface design for e-commerce platforms. Users can now interact with the system using natural speech, making task management more intuitive and efficient. With support for both Hindi and English languages, Unibot ensures broader accessibility across different linguistic preferences and reduces training needs for warehouse teams, back-office staff, managers, and leadership.

Leadership Perspective

Kapil Makhija, MD CEO of Unicommerce, commented on the launch: "Indian e-commerce is entering a technology-led, efficiency-first era. UniBot marks Unicommerce's next step toward building an AI-first operational workspace for India's rapidly expanding e-commerce ecosystem. As order complexity rises, our focus is on building technology that simplifies execution, strengthens visibility, and enables every seller to compete with enterprise-level agility."

Platform Integration

Unibot is designed to work seamlessly with Unicommerce's flagship platform ecosystem, including Uniware for order and warehouse management, Video Management Solution, Unicapture, and reconciliation tool Unireco. This integration ensures comprehensive operational support across the entire e-commerce fulfillment process.

Unicommerce eSolutions , a leading e-commerce solutions provider, has announced a strategic partnership with Himalaya Wellness, a renowned name in the wellness industry. This collaboration aims to enhance Himalaya Wellness's omnichannel growth capabilities, focusing on improving operational efficiency and customer experience.

Key Aspects of the Partnership

• Delivery Speed Enhancement: The partnership is expected to significantly improve the speed of delivery for Himalaya Wellness products, potentially leading to increased customer satisfaction.

• Inventory Management Optimization: A key focus of the collaboration is to enhance inventory management control, which could result in more efficient operations and potentially reduced costs.

• Omnichannel Growth: By leveraging Unicommerce's expertise, Himalaya Wellness aims to strengthen its omnichannel presence, possibly leading to a more seamless shopping experience across various platforms.

Potential Benefits

This partnership represents a significant step for both companies in the evolving landscape of e-commerce and omnichannel retail. As businesses continue to adapt to changing consumer behaviors and expectations, such collaborations could prove crucial in maintaining competitiveness and ensuring growth in the digital marketplace.

While the specific details of the implementation and the exact technologies involved have not been disclosed, the focus on key areas such as delivery speed and inventory management suggests a comprehensive approach to enhancing Himalaya Wellness's overall operational capabilities.

As this partnership unfolds, it will be interesting to observe how it impacts Himalaya Wellness's market presence and customer satisfaction levels, as well as any potential ripple effects in the broader e-commerce solutions sector.