RateGain Travel Technologies Limited , a global provider of AI-powered SaaS solutions for the travel and hospitality industry, has announced the appointment of Amarpreet Singh as its new Chief Customer Officer. This strategic move aims to enhance the company's global customer organization and drive innovation in customer success.

Role and Responsibilities

In his new role, Singh will lead RateGain's global customer organization with a focus on building and scaling a tech-augmented delivery model. His primary objectives include:

• Ensuring seamless implementation and rapid onboarding of RateGain's platforms
• Driving continuous value realization for customers
• Leveraging AI to transform customer journeys
• Automating support processes
• Reducing churn rates
• Unlocking new growth opportunities

Singh will work closely with the Sales, Product, and Engineering teams to achieve these goals, emphasizing the use of AI to enhance customer experiences.

Experience and Expertise

Amarpreet Singh brings over two decades of experience to RateGain, having held senior positions at several prominent companies:

• Cvent
• WNS
• Gwynniebee
• Sitel
• HCL

His tenure at Cvent is particularly noteworthy, where he managed worldwide support, services, and implementation. Singh's leadership resulted in strong performance metrics, including improved customer retention, high customer satisfaction (CSAT) scores, and impressive Net Promoter Scores (NPS).

Leadership's Perspective

Bhanu Chopra, Founder and Managing Director of RateGain, expressed confidence in Singh's appointment, stating, "Amarpreet brings deep operational expertise, a strategic mindset, and a passion for delivering value to customers at scale. His leadership will be instrumental as we continue to strengthen our customer organization and leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide."

Amarpreet Singh shared his enthusiasm about joining RateGain, saying, "I am excited to join RateGain at a time when customer success is evolving beyond service delivery to true value creation. I look forward to building trusted relationships and delivering meaningful outcomes with our global teams."

Global Impact

Singh will be based in India but will work closely with RateGain's global teams to strengthen customer engagement and scale success across the company's AI-powered travel platform. This appointment aligns with RateGain's commitment to enhancing its customer-centric approach and leveraging cutting-edge technology to deliver value to its clients.

RateGain's extensive reach in the travel and hospitality industry, serving over 3,200 customers and 700 partners across more than 100 countries, underscores the significance of this appointment in driving the company's global customer success strategy.

As the travel industry continues to evolve, RateGain's focus on AI-driven solutions and customer success positions the company to meet the changing needs of its diverse clientele, which includes top hotel chains, online travel agents, airlines, and car rental companies worldwide.

RateGain Travel Technologies Limited has announced a significant expansion of its partnership with Oracle, integrating its UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution. This strategic move is set to revolutionize hotel distribution strategies and enhance revenue management capabilities for hospitality businesses worldwide.

Key Integration Benefits

The integration of RateGain's UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution offers several advantages to hotels:

• Access to RateGain's extensive network of 400+ global demand partners
• Near real-time control over distribution strategy
• Precise rate and inventory management
• Reduction in manual errors and overbookings
• Maintenance of rate parity across channels
• Accelerated access to new markets

Empowering Hoteliers with Advanced Technology

Bhanu Chopra, Founder and Managing Director of RateGain, emphasized the importance of this integration: "Hotels today need solutions that are both stable and transformative. By making UNO Channel Manager available on Oracle Cloud Marketplace and integrating with Oracle Hospitality OPERA Cloud Distribution, we can deliver a single, intelligent hub for hoteliers to help maximize revenue, optimize efficiency, and respond with agility to market shifts."

RateGain's Market Position

RateGain's collaboration with Oracle further solidifies its position as a leader in the travel and hospitality technology sector. The company currently:

• Works with 3,200+ customers and 700+ partners across 100+ countries
• Serves 26 of the top 30 hotel chains
• Partners with 25 of the top 30 online travel agents
• Collaborates with 3 of the top 4 airlines
• Supports 15 Global Fortune 500 companies

Looking Ahead

This integration is expected to provide hotels with a competitive edge in the rapidly evolving distribution landscape. By combining RateGain's AI-powered SaaS solutions with Oracle's robust cloud infrastructure, hotels can now leverage advanced technology to drive revenue growth, enhance operational efficiency, and adapt quickly to market changes.

The partnership between RateGain and Oracle represents a significant step forward in the digitalization of the hospitality industry, offering hotels the tools they need to thrive in an increasingly competitive and technology-driven market.