IndiGo Launches ₹10,000 Compensation Package for December Flight Disruptions
IndiGo has launched its 'Gesture of Care' compensation scheme, offering ₹10,000.00 travel vouchers to passengers affected by flight disruptions between December 3-5. The compensation, issued as two ₹5,000.00 vouchers per passenger, is valid for 12 months and separate from DGCA-mandated statutory compensation. Passengers can choose between vouchers or bank transfers, with processing times ranging from 12-24 hours for vouchers to 5-15 working days for bank transfers.
*this image is generated using AI for illustrative purposes only.
Interglobe Aviation 's IndiGo has formally updated its passenger relief framework on its website, introducing the 'Gesture of Care' (GoC) compensation scheme. This initiative addresses the large-scale flight cancellations and prolonged delays that stranded thousands of passengers across airports during the first week of December.
Compensation Structure and Benefits
The airline's compensation framework provides substantial relief for affected passengers through a structured voucher system.
| Parameter: | Details |
|---|---|
| Compensation Amount: | ₹10,000.00 per passenger |
| Voucher Structure: | Two vouchers of ₹5,000.00 each |
| Issuance Basis: | Per passenger, not per booking |
| Validity Period: | 12 months from issuance date |
For group bookings, each passenger receives individual compensation. For instance, three passengers on the same PNR would receive ₹30,000.00 total benefit, with each passenger getting their own ₹10,000.00 worth of vouchers.
Eligibility Criteria
The compensation applies specifically to passengers who meet defined criteria related to the December disruptions.
- Passengers scheduled to travel from noon of December 3 to end of day December 5
- Those severely impacted and stranded at airports due to prolonged delays and cancellations
- Only flights meeting these specific criteria are covered under the scheme
Voucher Distribution and Usage
Eligible passengers will receive compensation through a secure digital process. The airline sends vouchers via email to registered addresses, with alternative arrangements for unregistered emails. Passengers receive vouchers within 24 hours of email registration if no address is on file.
The voucher structure provides flexibility for future travel planning. Passengers can book journeys anytime within the 12-month validity period, even if travel dates extend beyond voucher expiry. Each passenger must use their individual vouchers and cannot transfer them to others.
Compensation Options and Claim Process
IndiGo offers passengers flexibility in receiving their compensation through two distinct methods.
| Method: | Process | Timeline |
|---|---|---|
| IndiGo Voucher: | Select option, provide consent, enter details, generate OTP | 12-24 hours after verification |
| Bank Transfer (Domestic): | Submit cancelled cheque + government ID | 5-7 working days |
| Bank Transfer (International): | Submit passport + refund request form | 10-15 working days |
Regulatory Compliance and Additional Benefits
The Gesture of Care voucher operates independently from DGCA-mandated compensation under Civil Aviation Requirements. Passengers whose flights were cancelled within 24 hours of departure remain eligible for statutory compensation ranging from ₹5,000.00 to ₹10,000.00, depending on flight block time.
This regulatory compensation is separate from refunds and independent of the GoC voucher, providing passengers with multiple layers of relief. For assistance with the compensation process, customers can contact customer.experience@goindigo.in , and the airline advises checking spam folders for voucher emails.
Historical Stock Returns for Interglobe Aviation
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -0.07% | +0.56% | -10.44% | -14.33% | +12.45% | +192.42% |
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