HCL Technologies has secured two prestigious ServiceNow Partner of the Year 2026 awards, demonstrating its leadership in AI-powered enterprise solutions. The global technology company won recognition as AI Customer Value Partner of the Year – Americas and Service Provider of the Year – Americas, underscoring its expertise in the ServiceNow ecosystem.

Award Recognition and Significance

The dual awards highlight HCL Technologies' proven capabilities in helping enterprises integrate AI directly into service workflows. The recognition is based on a rigorous evaluation process considering factors such as customer success, innovation, and business impact across multiple award categories and geographies.

AI-Powered Solutions and Global Operations

HCL Technologies has enabled AI-powered operations across 23 languages through comprehensive ServiceNow solutions. The company leverages advanced technologies including Now Assist, Virtual Agent integrated with Microsoft Teams, and Predictive Intelligence to deliver enhanced service capabilities.

Key solution capabilities include:

• Intelligent ticket categorization for improved workflow efficiency
• Faster service resolution through AI-powered automation
• Seamless employee experience across multiple languages
• Comprehensive ServiceNow platform management and operations

Industry Leadership and Partnership Value

"Our partners are essential to how ServiceNow wins, and HCLTech is a great example of what makes our partner ecosystem so vibrant," said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. The partnership focuses on helping customers transition from AI ambition to measurable business results through platform optimization.

Ravi Yeddanapudi, Executive Vice President at HCL Technologies, emphasized that the recognition reflects the scale and depth of AI operationalization on the ServiceNow platform. The collaboration continues to focus on embedding Agentic intelligence into everyday workflows while increasing automation coverage and precision.

Company Profile and Market Position

HCL Technologies operates as a global technology company with more than 226,300 employees across 60 countries. The company delivers industry-leading capabilities centered around AI, digital, engineering, cloud, and software solutions, supported by a broad portfolio of technology services and products.

The company serves clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility, and Public Services. This recognition reinforces HCL Technologies' position as a leading ServiceNow partner capable of delivering enterprise-wide transformation with measurable business impact.

HCL Technologies announced its strategic participation at Mobile World Congress Barcelona 2026, where the global technology company will lead industry dialogues on the AI-native future of the telecom, media and technology sector. The event, scheduled for March 2-5, will showcase how intelligence, scale and ecosystem collaboration are driving sustainable AI-powered growth across the TMT industry.

Industry Leadership and Strategic Partnerships

The company will bring together senior executives from major global organizations to discuss AI-native transformation strategies. Key industry participants include representatives from Microsoft, Nokia, Ericsson, AT&T, Verizon, PwC, Bain, Axiata, Singtel, MasOrange, and Liberty Latin America.

Event Highlights and Demonstrations

HCLTech's presence at MWC 2026 will feature comprehensive showcases across multiple technology domains:

Executive Panels and Strategic Discussions

The company will host high-level CXO conversations focusing on strategic shifts driving the converged TMT ecosystem. A flagship roundtable will be conducted in partnership with GSMA, moderated by Prof. Saikat Chaudhuri, Faculty Director of the Management, Entrepreneurship and Technology program at UC Berkeley.

Live Technology Demonstrations

Attendees will experience hands-on showcases of cutting-edge solutions:

• Intelligent networks engineered for zero-failure environments
• AI-powered media and digital platforms delivering real-time insights
• Comprehensive automation frameworks including:
  • Agentic fraud management systems
  • AI-powered Operations Support Systems (OSS) Solutions for Telco
  • GenAI service transformation platform, AI_Force
  • Agentic AI solutions and AIops for operational efficiency
  • Agentic-powered Contact Center as a Service platform

Innovation Ecosystem and Market Research

The event will spotlight emerging companies advancing AI, digital marketplaces and cybersecurity analytics. HCLTech will demonstrate hyperscaler partnerships and co-innovation initiatives designed to accelerate transformation at scale.

Following MWC, the company plans to reveal findings from a Mobile World Live survey on AI and technology priorities for telecom organizations, providing insights into executive investment strategies in the intelligence era.

Leadership Perspectives

"It's an exciting moment for the industry as convergence and AI are redefining networks, platforms and business models," said Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech. "By combining AI, cloud and digital engineering expertise with ecosystem partnerships, we are helping enterprises build resilient, scalable and intelligence-driven systems for sustainable growth."

Prof. Saikat Chaudhuri emphasized the strategic importance of the initiative: "HCLTech's leadership at MWC, bringing together enterprise, hyperscaler and academic voices, captures the strategic imperative of AI-native transformation. Their approach to integrating AI across infrastructure, platforms and ecosystems is empowering sustainable AI-driven growth for the TMT sector."

Company Overview and Financial Performance

HCLTech operates as a global technology company with more than 226,300 employees across 60 countries. The company delivers capabilities centered around AI, digital, engineering, cloud and software services across major industry verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services.

Attendees can explore the company's innovations and insights at Hall 2, Stand 2E19, during Mobile World Congress Barcelona 2026.