HCL Technologies has achieved recognition as a Leader in the 2025 Gartner Magic Quadrant for Service Integration and Management (SIAM), underscoring its established position in the enterprise technology services sector. The announcement was made on February 25 from New York and Noida, India.

Recognition Highlights Deep Market Expertise

The Gartner recognition acknowledges HCLTech's extensive experience of over 13 years in the SIAM market. The company has been delivering innovative solutions across key industry verticals, with particular strength in manufacturing, retail, and healthcare sectors. This recognition validates the company's ability to help enterprises streamline operations and elevate service delivery capabilities.

Strategic Vision for SIAM Evolution

Jagadeshwar Gattu, President of Digital Foundation Services at HCLTech, emphasized the company's forward-looking approach to Service Integration and Management. According to Gattu, the next phase of SIAM market maturity will be characterized by intelligence, autonomy, and measurable business outcomes.

The company is leveraging its AI Force technology to advance SIAM capabilities across enterprises. This approach enables governance of multiple functions, teams, and AI Agents, facilitating faster decision-making and responsible AI adoption. The strategic objective focuses on helping enterprises transition from traditional service management to outcome orchestration.

Company Profile and Market Position

HCLTech operates as a global technology company with more than 226,300 employees across 60 countries. The company delivers capabilities centered around AI, digital, engineering, cloud, and software services. Its client base spans major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG, Mobility, and Public Services.

The recognition reinforces HCLTech's commitment to innovation in service integration and management, positioning the company to capitalize on the evolving demands of enterprise technology services. The company's SIAM offerings are designed to address the increasing complexity of modern IT environments while delivering sustained value creation for clients.

HCL Technologies has achieved recognition as a Leader in the IDC MarketScape: Canadian AI Services 2025 Vendor Assessment, reinforcing its position as a key player in the Canadian artificial intelligence services market. The assessment, documented as #CA51802124 from September 2025, evaluates technology service providers based on their AI capabilities and market performance.

Recognition Highlights

The IDC MarketScape assessment specifically praised HCLTech for its client-centric approach and adaptability. According to the report, the company "stands out with its client centricity, tailoring engagement and commercial models to suit varying business contexts." The assessment also highlighted positive client feedback regarding several key areas:

Industry Expert Perspective

Sreenivas Duvvuri Venkata, Research Analyst at IDC, emphasized HCLTech's success in aligning advanced AI capabilities with Canadian enterprise needs. He noted that "clients value the company's ability to translate AI investments into practical, production-ready solutions through close collaboration and deep industry understanding."

Comprehensive AI Portfolio

Dave Chopra, Executive Vice President and Canada Country Head at HCLTech, highlighted the company's end-to-end AI capabilities that differentiate it in the market. The company's AI portfolio spans multiple technological layers:

• AI Factory: Comprehensive AI development and deployment platform
• AI Engineering: Technical implementation and integration services
• AI Advisory: Strategic consulting and guidance services
• AI Foundry: Specialized AI development environment
• AI Force: GenAI-powered platform for enhanced capabilities
• Industry AI Solutions: Sector-specific AI applications

These capabilities enable clients to move beyond isolated AI experiments toward adopting an AI-led operational approach that delivers measurable business outcomes.

Canadian Market Presence

HCLTech's extensive presence in Canada spans more than 16 years, during which the company has supported AI initiatives across diverse industry verticals. The company's AI-led engagements help Canadian organizations build competitive advantages, advance sustainability objectives, and unlock growth opportunities through comprehensive data-driven transformation strategies.

Global Technology Leadership

As a global technology company, HCLTech employs more than 226,300 people across 60 countries, delivering capabilities centered around AI, digital engineering, cloud services, and software solutions. The company serves clients across major industry verticals and reported consolidated revenues of $14.50 billion for the 12 months ending December 2025.