Firstsource Solutions Limited has achieved recognition in the top 1% of the S&P Global Corporate Sustainability Assessment (CSA) Score for 2026, marking its third consecutive inclusion in the S&P Global Sustainability Yearbook. The Mumbai-based business process management services provider, part of the RP-Sanjiv Goenka Group, demonstrated exceptional performance across environmental, social, and governance dimensions.

Recognition and Performance Metrics

The company's achievement places it among an elite group of organizations worldwide, with only 848 companies out of over 9,200 assessed achieving Yearbook membership. Firstsource's performance in the Professional Services category was particularly noteworthy.

Leadership Perspective on Sustainability Journey

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasized the significance of this early recognition in the company's ESG journey. He highlighted the organization's strategic approach of embedding climate discipline, governance strength, and social impact into the core operating model, noting that this integrated methodology has proven effective in building a resilient and responsible business framework.

FirstConscious Initiative Achievements

Under its FirstConscious program, Firstsource has accelerated its ESG transformation across multiple dimensions. The company's comprehensive approach encompasses environmental sustainability, social responsibility, and governance excellence.

Environmental Initiatives

Social and Talent Development

The company has demonstrated strong commitment to diversity and inclusion, achieving significant milestones in workforce development and client satisfaction.

Governance and ESG Intelligence

Firstsource has implemented comprehensive governance frameworks and digital ESG reporting capabilities to enhance transparency and stakeholder engagement.

• Focused stakeholder engagement on climate goals alignment
• Phase 1 rollout of ESGFirst digital ESG reporting platform
• 85% of supplier spend evaluated against ESG metrics
• Enhanced external stakeholder communication on sustainability objectives

Industry Recognition and Global Footprint

The S&P Global CSA Score and Sustainability Yearbook serve as trusted benchmarks for corporate sustainability performance, providing comprehensive assessment across environmental, social, and governance dimensions. Firstsource's recognition reflects its leadership position in the Professional Services category and demonstrates the effectiveness of its integrated sustainability approach.

As a global provider of transformational solutions and services, Firstsource operates across multiple industries including Healthcare, Banking and Financial Services, Communications, Media and Technology, and Retail. The company maintains operations across the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, delivering solutions through its UnBPO™ approach to reimagining traditional outsourcing.

Firstsource solutions Limited has announced key board changes following approval for independent director appointments and re-appointments. The decisions were made based on recommendations from the Nomination and Remuneration Committee and approved through board circulation on 5th March 2026.

Board Approvals and Director Appointments

The board has approved two significant independent director changes:

Both directors will be permitted to continue holding office beyond the age of 75 years until the expiry of their respective proposed terms.

Postal Ballot Notice Modification

The company has issued a modified postal ballot notice seeking member approval for these appointments. This notice modifies an earlier communication dated 3rd February 2026. The postal ballot will seek shareholder approval for:

• Re-appointment of Dr. Rajiv Kumar for his second term
• Appointment of Mr. Paras Kumar Chowdhary as Independent Director
• Authorization for both directors to continue beyond age 75

Director Profiles and Experience

Dr. Rajiv Kumar

Dr. Rajiv Kumar brings extensive experience across academia, government, and industry. He currently serves as Chairman of Pahle India Foundation and is a Member of the Global Leadership Council, GASP, New York. His previous roles include Vice Chairman of NITI Aayog, Director & CEO of ICRIER, and positions with multilateral institutions including the Asian Development Bank. He holds a Ph.D in Economics from Lucknow University and a D.Phil from Oxford University.

Mr. Paras Kumar Chowdhary

Mr. Paras Kumar Chowdhary, aged 74 years, is a science graduate with over 45 years of experience in strategies, finance, sales and marketing. His senior management experience includes serving as Managing Director of CEAT Limited and President & Whole-time Director of Apollo Tyres Limited. He currently serves as a Director on various company boards including CEAT Limited and RPG Enterprises Limited.

Regulatory Compliance

The disclosure has been made pursuant to Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. Both directors are confirmed as not being debarred from holding director positions by SEBI or any other authority. Neither director has relationships with existing company directors.

The detailed information is available on the company's investor relations website, ensuring transparency in the appointment process and compliance with regulatory requirements.