Firstsource Solutions has completed a strategic acquisition to strengthen its position in the US healthcare market, announcing the purchase of TeleMedik for $3 million on January 13, 2026. The transaction was executed through the company's step-down subsidiary, Firstsource Health Plans and Healthcare Services, LLC, which acquired 100% ownership in the Puerto Rico-based outsourced service provider.

Transaction Details

The acquisition was completed through a share purchase agreement with TeleMedik's shareholders for a total consideration not exceeding $3 million. The transaction structure includes both upfront payment and earn-outs, with the entire consideration settled through cash. Following the completion, TeleMedik becomes a subsidiary of Firstsource Health Plans and Healthcare Services and a step-down subsidiary of Firstsource Solutions.

Strategic Benefits and Capabilities Enhancement

The acquisition strengthens Firstsource's fully integrated Business Process as a Service (BPaaS++) offering for health plan clients by adding deeper digital and clinical capabilities. The transaction addresses the needs of health plans facing higher utilisation levels and rising financial pressures through enhanced service delivery.

Firstsource integrates digital and generative AI capabilities with clinical operations and utilisation management into a unified service model. This comprehensive approach covers the complete medical management lifecycle, including:

• Intake and authorisation processes
• Care coordination services
• Clinical intervention capabilities
• Ongoing member engagement programs

Market Expansion and Operational Presence

The acquisition combines Firstsource's AI and automation capabilities with TeleMedik's established operational presence in Puerto Rico and across the United States. This strategic combination enables payers to improve quality outcomes, reduce administrative costs, and enhance both member and provider experiences.

The transaction significantly expands Firstsource's access to the US payer-provider ecosystem through established relationships and operational presence, particularly in Puerto Rico. The platform is strategically positioned to support the growth of Medicaid, Medicare Advantage, and dual-eligible populations, with particular focus on Spanish-speaking and underserved communities.

TeleMedik's Financial Performance and Background

TeleMedik, incorporated on December 26, 1995, operates in the US healthcare contact centre segment and provides technology-led healthcare and telehealth solutions across Puerto Rico and the United States. The company has demonstrated consistent revenue growth over recent years.

Expected Operational Improvements

The acquisition is expected to deliver multiple operational benefits, including reduced operational risk, enhanced business continuity, and improved capabilities across critical healthcare management areas. The integration focuses on Utilisation Management, Care Management, Disease Management, and Population Health services.

Technology platform integration is anticipated to improve core administration and utilisation management efficiency, accelerate new operations deployment, enhance service quality, and reduce costs for clients. The company clarified that the transaction does not constitute a related party transaction, with neither the promoter nor promoter group having any interest in TeleMedik.

Leadership Perspectives

Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasised the company's commitment to driving innovation in healthcare through intelligent automation and emerging technologies. He highlighted that the strategic acquisition further elevates capabilities and amplifies reach across the healthcare industry, building on Firstsource's significant US healthcare presence and digital offerings.

Dr Joaquín Fernández-Quintero, President & CEO of TeleMedik Group, expressed enthusiasm about joining the Firstsource family and leveraging the company's global reach, deep technology investments, and expanded delivery capabilities to better serve health plan clients and the broader healthcare industry.

Market Response

Following the acquisition announcement, shares of Firstsource Solutions ended at ₹321.95, representing an increase of ₹10.50 or 3.37% on the BSE, reflecting positive market sentiment towards the strategic expansion.

Firstsource solutions Limited announced the acquisition of TeleMedik, a Puerto Rico-based pioneer in healthcare technology solutions, marking a significant expansion of its presence in the U.S. healthcare payer and provider markets. The strategic acquisition strengthens the company's end-to-end clinical and utilization management capabilities while expanding its footprint across payer-provider networks.

Strategic Acquisition Details

The acquisition significantly enhances Firstsource's Business Process as a Service (BPaaS++) offering for health plan clients by integrating digital and generative AI capabilities with clinical operations and utilization management into a unified service model. This positions the company as a key partner for health plans seeking to modernize the full medical management lifecycle without significant in-house investment.

Market Context and Rationale

The acquisition addresses critical market needs as health plans face higher utilization rates and rising financial burdens, creating greater demand for cost containment solutions. The shift to value-based models requiring more personalized and outcome-focused care has created a pivotal turning point where health plans seek digital solutions to advance capabilities across care coordination, member engagement, and data integration while retaining operational efficiencies.

Leadership Perspectives

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasized the company's commitment to driving innovation in healthcare through intelligent automation and emerging technologies. He highlighted that the strategic acquisition elevates capabilities and amplifies reach across the industry, welcoming TeleMedik to achieve greater improvements and efficiencies for payers, providers, and members.

Dr. Joaquín Fernández-Quintero, President & CEO of TeleMedik Group, expressed enthusiasm about joining Firstsource and leveraging the company's global reach, deep technology investments, and expanded delivery capabilities to better serve health plan clients and the healthcare industry.

Enhanced Capabilities and Benefits

The acquisition strengthens Firstsource's offerings for health plans through multiple strategic advantages:

Comprehensive Service Portfolio

The combined organization will support health plans with integrated clinical review, prior authorization, care and disease management, population health, and telemedicine-enabled interventions. These services are delivered through a unified operating model that improves speed to decision, clinical consistency, and member outcomes while reducing administrative burden.

The acquisition positions Firstsource to deliver significant improvements in core administration and utilization management efficiency, enhancing speed-to-proficiency for new operations while improving quality and reducing costs for clients across the healthcare spectrum.