Firstsource Solutions Limited has announced a strategic partnership with Prosper AI to revolutionize healthcare revenue cycle management through advanced voice AI technology. The collaboration aims to scale AI-driven voice workflows across critical healthcare processes, helping providers improve financial performance and patient access while maintaining regulatory compliance.

Strategic Partnership Overview

The partnership combines Firstsource's deep domain expertise and scaled delivery model with Prosper AI's agentic voice technology. Together, the companies will modernize high-volume RCM workflows where speed, consistency, and multilingual engagement are essential.

Early Deployment Results

Firstsource has already begun deploying the AI-driven agentic platform across select RCM use cases. Early deployments within large healthcare systems are delivering measurable outcomes:

• Significant increases in Medicaid screenings
• Thousands of patient interactions managed daily by AI voice agents
• Improved conversion of uninsured patients into covered lives
• Enhanced revenue realization with reduced patient friction

Industry Context and Solutions

Healthcare providers face mounting challenges including workforce shortages, regulatory complexity, rising costs, and growing patient expectations. The partnership addresses these pressures by applying Firstsource's UnBPO™ approach, enabling providers to re-architect revenue cycle operations around intelligence and automation.

Scott Schrader, Head – Healthcare Provider business, Firstsource, emphasized the strategic importance: "Strategic partnerships are central to how we build differentiated, outcome-led capabilities. Healthcare revenue cycle operations are being re-architected around intelligence, scale, and patient-centricity. This partnership with Prosper AI strengthens Firstsource's position as a next-generation RCM partner."

Technology and Expansion Plans

The partnership will continue expanding voice AI across additional RCM and patient access workflows:

• Appointment scheduling
• Billing inquiries
• Eligibility verification
• Claim status interactions

All deployments will be implemented with enterprise-grade security and in alignment with applicable healthcare privacy and regulatory standards.

Xavier de Gracia, Co-Founder and Operations Sales, Prosper AI, highlighted the collaboration's potential: "Our partnership with Firstsource brings together complementary strengths—advanced voice technology and deep RCM expertise—to deliver meaningful improvements for providers and patients alike. Together, we are building revenue cycle operations that are more productive, patient-friendly, and future-ready."

Company Profiles

Firstsource Solutions Limited operates as a global leader in transformational solutions across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other industries. The RP-Sanjiv Goenka Group company maintains a global footprint across multiple countries including the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia.

Prosper AI specializes as a voice AI platform purpose-built for healthcare organizations. Founded in 2023 by Harvard and MIT alumni, the company works with over 35 healthcare enterprises, including top 10 health systems and major industry vendors. The platform integrates seamlessly with existing healthcare IT systems to deliver operational improvements and cost savings.

Firstsource Solutions Limited announced its audited consolidated and standalone financial results for the quarter and nine months ended December 31, 2025, demonstrating robust operational performance and strategic growth initiatives.

Financial Performance Overview

The company delivered strong consolidated results for Q3 FY26, with revenue from operations reaching ₹24,674.47 million, marking an 18.16% increase from ₹20,878.50 million in the corresponding quarter of the previous year. For the nine-month period, revenue grew significantly to ₹70,030.76 million from ₹58,043.32 million in the previous year.

Segment-wise Performance

The company's diversified business portfolio showed growth across all major segments during Q3 FY26:

Key Corporate Actions and Developments

The Board of Directors approved several significant decisions during their meeting held on February 3, 2026:

• Interim Dividend: Declaration of interim dividend of ₹5.50 per share (55%) on paid-up capital, with record date fixed as February 20, 2026
• Leadership Continuity: Approval for continuation of Dr. Rajiv Kumar (DIN: 02385076) as Non-Executive Independent Director beyond age 75 years effective July 6, 2026
• Postal Ballot: Authorization of postal ballot notice seeking member approval for Dr. Rajiv Kumar's continued directorship

Strategic Acquisition

Firstsource Solutions completed a significant acquisition during the quarter through its wholly-owned subsidiary Firstsource Solutions UK Limited. The company acquired 100% ownership in Pastdue Credit Solutions Limited (PDC), a UK-based provider of white-label early arrears and debt collections services, for an aggregate consideration of GBP 22 million, including contingent consideration of GBP 4.40 million.

Exceptional Items Impact

The company recognized exceptional expenses of ₹1,001.45 million in Q3 FY26, primarily consisting of:

• Labour Code Compliance: ₹913.53 million one-time expense for increased liability in gratuity and compensated absences following Government of India's notification of new Labour Codes on November 21, 2025
• Investment Impairment: ₹87.92 million provision for impairment of investment in associate

Standalone Financial Performance

The standalone financial results showed total income of ₹7,629.69 million for Q3 FY26 compared to ₹6,348.42 million in Q3 FY25. Net profit after tax and before other comprehensive income stood at ₹588.06 million versus ₹1,479.83 million in the previous year quarter.

Earnings Per Share

Consolidated earnings per share for Q3 FY26 were ₹1.74 (basic) and ₹1.71 (diluted), compared to ₹2.33 (basic) and ₹2.27 (diluted) in Q3 FY25. For the nine-month period, basic EPS was ₹6.79 compared to ₹6.30 in the previous year.