Firstsource Solutions Limited has announced a conference call with institutional investors and analysts to discuss its financial performance for the quarter ended December 31, 2025. The call is scheduled as part of the company's regular investor engagement activities following quarterly results.

Conference Call Details

The earnings call has been organized in compliance with Regulation 30(6) read with Part A of Schedule III of the SEBI (Listing Obligations and Disclosure Requirements) Regulations 2015. The company has provided comprehensive access details to ensure broad participation from the investment community.

Multi-Timezone Access

Recognizing its global investor base, Firstsource Solutions has arranged the call timing to accommodate participants across multiple time zones. The 5:00 PM IST timing corresponds to 7:30 PM Singapore time, 11:30 AM GMT, and 6:30 AM EST, enabling convenient access for international investors.

Participation Options

The company has provided multiple ways for participants to join the conference call:

• DiamondPass™: Pre-registration option allowing direct connection without operator assistance
• Universal dial-in numbers: +91 22 6280 1356 and +91 22 7115 8159
• International toll-free access: Dedicated numbers for Singapore (800 101 2045), Hong Kong (800 964 448), UK (0 808 101 1573), and USA (1 866 746 2133)

Additional Information

Participants are advised to dial in ten minutes ahead of the scheduled time to ensure smooth connectivity. The company will make the conference call transcript available on the investors section of its website following the call, providing ongoing access to the discussion for stakeholders who cannot participate live.

The announcement was signed by Pooja Nambiar, Company Secretary of Firstsource Solutions Limited, and communicated to both the National Stock Exchange of India Limited and BSE Limited as per regulatory requirements.

Firstsource Solutions has completed a strategic acquisition to strengthen its position in the US healthcare market, announcing the purchase of TeleMedik for $3 million on January 13, 2026. The transaction was executed through the company's step-down subsidiary, Firstsource Health Plans and Healthcare Services, LLC, which acquired 100% ownership in the Puerto Rico-based outsourced service provider.

Transaction Details

The acquisition was completed through a share purchase agreement with TeleMedik's shareholders for a total consideration not exceeding $3 million. The transaction structure includes both upfront payment and earn-outs, with the entire consideration settled through cash. Following the completion, TeleMedik becomes a subsidiary of Firstsource Health Plans and Healthcare Services and a step-down subsidiary of Firstsource Solutions.

Strategic Benefits and Capabilities Enhancement

The acquisition strengthens Firstsource's fully integrated Business Process as a Service (BPaaS++) offering for health plan clients by adding deeper digital and clinical capabilities. The transaction addresses the needs of health plans facing higher utilisation levels and rising financial pressures through enhanced service delivery.

Firstsource integrates digital and generative AI capabilities with clinical operations and utilisation management into a unified service model. This comprehensive approach covers the complete medical management lifecycle, including:

• Intake and authorisation processes
• Care coordination services
• Clinical intervention capabilities
• Ongoing member engagement programs

Market Expansion and Operational Presence

The acquisition combines Firstsource's AI and automation capabilities with TeleMedik's established operational presence in Puerto Rico and across the United States. This strategic combination enables payers to improve quality outcomes, reduce administrative costs, and enhance both member and provider experiences.

The transaction significantly expands Firstsource's access to the US payer-provider ecosystem through established relationships and operational presence, particularly in Puerto Rico. The platform is strategically positioned to support the growth of Medicaid, Medicare Advantage, and dual-eligible populations, with particular focus on Spanish-speaking and underserved communities.

TeleMedik's Financial Performance and Background

TeleMedik, incorporated on December 26, 1995, operates in the US healthcare contact centre segment and provides technology-led healthcare and telehealth solutions across Puerto Rico and the United States. The company has demonstrated consistent revenue growth over recent years.

Expected Operational Improvements

The acquisition is expected to deliver multiple operational benefits, including reduced operational risk, enhanced business continuity, and improved capabilities across critical healthcare management areas. The integration focuses on Utilisation Management, Care Management, Disease Management, and Population Health services.

Technology platform integration is anticipated to improve core administration and utilisation management efficiency, accelerate new operations deployment, enhance service quality, and reduce costs for clients. The company clarified that the transaction does not constitute a related party transaction, with neither the promoter nor promoter group having any interest in TeleMedik.

Leadership Perspectives

Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasised the company's commitment to driving innovation in healthcare through intelligent automation and emerging technologies. He highlighted that the strategic acquisition further elevates capabilities and amplifies reach across the healthcare industry, building on Firstsource's significant US healthcare presence and digital offerings.

Dr Joaquín Fernández-Quintero, President & CEO of TeleMedik Group, expressed enthusiasm about joining the Firstsource family and leveraging the company's global reach, deep technology investments, and expanded delivery capabilities to better serve health plan clients and the broader healthcare industry.

Market Response

Following the acquisition announcement, shares of Firstsource Solutions ended at ₹321.95, representing an increase of ₹10.50 or 3.37% on the BSE, reflecting positive market sentiment towards the strategic expansion.