Hexaware Technologies has entered a strategic partnership with SmartRent to transform the latter's customer operations and revenue processes using AI-native solutions. The collaboration aims to build a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.

Partnership Workstreams

The partnership focuses on three connected workstreams designed to enhance SmartRent's program. Hexaware will elevate customer support operations using advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. Additionally, the partnership involves deploying an adaptive suite of bill-to-cash solutions to organise data, insights, and actions for better revenue outcomes.

Hexaware will also implement Salesforce Revenue Cloud Advanced to transform SmartRent's lead-to-order process. This implementation is expected to deliver faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline, with a focus on reducing Total Cost of Ownership and driving measurable business impact.

The following table outlines the key workstreams, solutions, and expected outcomes of the partnership:

Leadership Perspectives

Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated that the partnership aims to build an operating model where AI, technology, processes, and the workforce are in harmony. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, added that the company is pairing domain experts with Voice AI and AI-ready data to create an adaptive operations platform.

Frank Martell, President & CEO of SmartRent, commented that the partnership provides the operational depth and technology foundation needed to deliver fast, intelligent, and dependable service at scale. The initiative seeks to sustain competitive advantage by improving operations with every interaction and accelerating revenues.

Hexaware Technologies promoter CA Magnum Holdings has confirmed that it did not create any fresh encumbrances on the company's shares during the financial year ended 31 March 2026, barring those already disclosed. The declaration was submitted to the stock exchanges in compliance with Regulation 31(4) of the SEBI (Substantial Acquisition of Shares and Takeovers) Regulations, 2011. The disclosure ensures transparency regarding the pledging or charging of shares by the promoter group, which is a critical factor for investor risk assessment.

The existing encumbrances pertain to a credit facility secured by the promoter. On November 24, 2025, the promoter and CA Silkie Investments, a promoter group member acting as the holding company, entered into an Amended and Restated Facilities Agreement. The agreement involves The Hongkong and Shanghai Banking Corporation Limited as the agent and The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch as the security agent. The total facilities under this agreement aggregate up to US$ 1,255,000,000.

Details of the Share Charge

A share charge agreement dated 18 November 2025 was executed between the promoter, the holding company, and the offshore security agent. This agreement created a Mauritian law fixed charge on 100% of the existing issued share capital and a Mauritian law floating charge on 100% of the future issued share capital held by the holding company in the promoter. These charges were created in favor of the offshore security agent to secure the obligations under the facilities agreement.

Key Financial and Legal Details

Under the terms of the Amended and Restated Facilities Agreement, the promoter agreed to specific covenants regarding the equity share capital of Hexaware Technologies held by it. These provisions, which were in the nature of encumbrance, became effective from 17 November 2025. The filing confirms that no additional encumbrances were created beyond these disclosed arrangements during FY26.