Hexaware Technologies announced the launch of Tensai for Reasoning Ops, the first generally available operating stage of its Tensai Agentic ITOps platform designed to bring reasoning capabilities to enterprise IT operations. The solution aims to shift IT operations from simply resolving demand faster to removing it altogether by using agents that read live operational signals, reason over enterprise context, and recommend evidence-backed actions for human validation. This development is significant as it addresses the limitations of traditional scripts and runbooks which cannot interpret context or work across systems, thereby closing the gap in system-level intelligence.

The platform grounds decisions in operational context derived from observability, configuration management database (CMDB), topology, change, and dependency data. Tensai for Reasoning Ops operates on a continuous, governed loop moving from detection through evaluation, verification, action, and learning. The model is distinguished by four core principles: evidence-first recommendations, policy-aware decisions checked against risk, cross-tower reasoning across silos, and a self-improving mechanism where validated outcomes enhance future decisions.

Targeted Operational Improvements

Measured against a customer’s pre-AI baseline, the platform is benchmarked to deliver specific efficiency gains. The company has outlined projected improvements across key operational metrics.

R Srikrishna, CEO & Executive Director of Hexaware, stated that the platform assists enterprises in moving from reactive support to autonomous, self-healing IT operations. He added that the integration of reasoning, evidence, and governance helps clients reduce manual intervention and improve SLA reliability. Siddharth Dhar, President & Global Head – AI at Hexaware, noted that the solution enables organizations to address the causes of demand rather than merely responding to it, thereby reducing predictable demand before it enters the IT operations queue.

Tensai for Reasoning Ops represents the first live stage in Hexaware’s maturity journey, which progresses from Traditional Ops and Automation Ops to Autonomous Ops and Preventive Ops. The solution is immediately available to mid-to-large enterprises, with results to be validated through customer-specific baselining and the Tensai Customer Value Scorecard.

Hexaware Technologies announced on June 25, 2026, that it has become an Anthropic Authorized Reseller for Amazon Bedrock, enabling it to sell, integrate, and support Claude models for enterprise clients globally. This authorization allows hexaware technologies to offer direct access to Anthropic's AI models, accelerating the deployment of safe and high-performance AI at scale. The partnership strengthens the company's ability to support the entire AI lifecycle, from model access to managed services, particularly in highly regulated sectors such as financial services and healthcare.

The reseller agreement provides several immediate advantages for Hexaware's customers. These include simplified procurement of Claude models, reduced time-to-value, and a unified commercial framework with consolidated billing. Hexaware will combine Anthropic's safety-first models with its own governance frameworks to ensure secure deployment in critical environments. The company plans to leverage its global delivery presence to offer tailored deployments, including Retrieval-Augmented Generation (RAG) and domain tuning, to maximize relevance and performance.

Hexaware intends to deploy these Claude-first solutions across key use cases such as intelligent document processing, automated compliance, and AI-assisted software engineering. The company is prioritizing AI integration within the software development life cycle (SDLC), private equity transformation, and cybersecurity. To support this strategy, Hexaware has established a dedicated AI center of excellence (CoE) to oversee architecture and implementation across its global delivery network.

Siddharth Dhar, President & Global Head – Digital IT Operations & AI at Hexaware, stated that the authorization reflects the foundational AI capability the company has built and the trust clients have placed in it. He emphasized that Claude's safety-first design meets the needs of highly regulated industries and that Hexaware possesses the domain knowledge and engineering scale to transform the model into working solutions.

The collaboration positions Hexaware to help clients stay at the forefront of AI innovation by harnessing its delivery speed alongside Anthropic's advancements. The company will focus on delivering fully operational AI solutions that combine industry-specific integration services with change management.