IRCTC catering operations are reportedly considering a temporary suspension of cooked meal services on trains. The railway catering and tourism company is planning to address the situation by providing refunds to affected passengers.

Service Disruption Details

The potential pause in cooked meal services represents a significant operational change for IRCTC's catering division. The company has indicated that passengers who have pre-ordered meals through the platform will receive appropriate refunds for their bookings.

Passenger Impact

The temporary halt in cooked meal services could affect thousands of train passengers who rely on IRCTC's catering services during their journeys. The company's decision to offer refunds demonstrates its commitment to addressing passenger concerns during this operational adjustment.

Refund Process

IRCTC plans to process refunds for passengers who have already placed orders for cooked meals. This measure aims to ensure that customers are not financially impacted by the service disruption and maintains customer satisfaction during the temporary pause in operations.

IRCTC Limited has announced significant changes in its senior management structure involving both internal redistribution of responsibilities and personnel repatriation. The latest changes, effective from March 09, 2026, were communicated to stock exchanges following Railway Board directives.

Recent Management Changes

The company has implemented new strategic changes affecting senior management positions. Mr. Sunil Beniwal, IRTS, who was formerly CCM/FM/HQ/NWR, Jaipur and presently on deputation as GGM/NZ/IRCTC, has been repatriated with effect from March 09, 2026. Consequently, he has ceased to be Senior Management Personnel from the same date.

Earlier Management Restructuring

Prior to these changes, the company had announced management restructuring effective March 06, 2026, involving three key senior management positions across different operational areas.

Key Organizational Developments

The recent changes demonstrate the dynamic nature of IRCTC's management structure. Mr. Naveen Dixit, who was initially transferred from Mobile Catering Services to head IT Projects on March 06, 2026, has now been assigned additional charge of the Northern Zone operations following Mr. Beniwal's repatriation.

These modifications reflect the organization's ongoing efforts to optimize departmental responsibilities and ensure continuity in operations across different zones and functional areas.

Regulatory Compliance

Both announcements were made in compliance with Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The latest notification was formally communicated to both BSE Limited and National Stock Exchange of India Limited on March 10, 2026, by Company Secretary and Compliance Officer Suman Kalra, following Railway Board's Letter No. 2025/E(O)/II/5/53(3503876) dated March 09, 2026.

These changes represent strategic organizational adjustments aimed at maintaining operational efficiency and ensuring proper management coverage across the company's diverse service portfolio and geographical zones.