Hinduja Global Solutions has announced a significant expansion of its strategic partnership with Uttar Pradesh State Trading Corporation (STC) through its subsidiary OneOTT Intertainment Ltd. (OIL). The companies have signed a comprehensive Memorandum of Understanding for Project GANGA (Government Assisted Network for Growth & Advancement), a large-scale digital inclusion initiative aimed at connecting 2 million households across Uttar Pradesh.

Project GANGA Details

The MoU was signed by Sh. Manoj Kumar Singh, CEO of STC, and Vynsley Fernandes, Whole-Time Director of HGS and MD & CEO of OIL, in the presence of Sh. Suresh Kumar Khanna, the honourable Minister for Finance & Parliamentary Affairs. Project GANGA represents a comprehensive digital infrastructure initiative designed to empower local entrepreneurship while expanding broadband connectivity across the state.

Employment and Entrepreneurship Focus

Project GANGA is structured to create substantial employment opportunities while fostering local entrepreneurship. The initiative will enable 8,000-10,000 local entrepreneurs at the Nyaya Panchayat level to operate as independent Digital Service Providers (DSPs), providing high-speed broadband access across Uttar Pradesh. The program emphasizes youth empowerment with significant women participation and is expected to generate direct and indirect employment for more than 100,000 individuals.

Infrastructure and Service Capabilities

OneOTT brings robust execution capabilities to Project GANGA, supported by HGS and NXTDIGITAL's national digital infrastructure footprint. The combined network connects more than 5 million homes across India and operates in over 4,500 pin codes spanning 1,500 cities and towns. The initiative leverages over 2 lakh kilometres of fibre infrastructure and works with 15,000+ franchise partners.

Strategic Impact

The initiative aims to build a resilient digital ecosystem supporting broadband, IPTV, OTT, CCTV, satellite internet and cybersecurity solutions for households, businesses and public institutions. Project GANGA aligns with the Government of Uttar Pradesh's digital vision to improve access to digital education, healthcare and government services while enabling MSMEs and enterprises with reliable, high-speed connectivity. DSPs will receive structured support including training, financing assistance, network build-out and technology enablement.

Hinduja Global Solutions Limited held its Q3 and nine months FY2026 earnings conference call on February 13, 2026, outlining the company's financial performance and strategic initiatives focused on AI-led digital transformation. The company emphasized its current transformation phase, prioritizing profitability and delivery excellence while investing in capabilities for enhanced growth and organizational agility.

Financial Performance Overview

The company's Q3 FY2026 financial results reflect a focus on margin improvement amid challenging market conditions:

Revenue for Q3 FY2026 declined 1.4% sequentially but increased 1.1% year-on-year. The company recorded a one-time impact of Rs. 4.5 crores during the quarter from India's new labour codes implementation. Total PAT for the quarter, including continuing and discontinued operations, stood at Rs. 34.4 crores.

AI-Driven Growth Strategy and New Client Acquisitions

Hinduja Global Solutions added 21 new logos in Digital Operations and Technology Services during Q3 FY2026, representing one of its strongest quarters for new signings. These wins are expected to support growth in the next fiscal year as they scale from early stages to full delivery. The company's sales pipeline remains robust, led by Digital Operations and Technology Services, with growing client appetite for AI-infused solutions across customer experience in BFSI, healthcare operations, and back-office transformation.

The company is positioning HGS Agent X as its default delivery platform for every new customer experience opportunity. The platform now features a 15-module framework with 21 AI assistants supporting 4.5 million minutes of voice interactions and close to 3 million minutes of digital interactions.

HGS Agent X Solutions Portfolio

Hinduja Global Solutions has developed eight new solutions across BFSI, healthcare, retail, and consumer products, including:

• AMLens: Anti-money laundering solution delivering 75% reduction in case analysis time and 60% fewer false positives
• Interaction Intelligence: AI-powered customer engagement solution providing 80+ actionable insights
• Healthcare Caseworker: Specialized healthcare operations solution

HGS Interaction Intelligence addresses operational challenges through real-time QA powered by machine learning and large language models. One client using the solution moved from reviewing 1% of calls to 25% for the same cost, with review cycles reduced from one month to under one day.

Digital Media Business Performance

The digital media business under NXTDIGITAL continues expanding its broadband operations through Mission Bharat initiative. Key achievements include:

The broadband business shows positive customer migration trends, with the 101-200 Mbps segment increasing from 6% to 9% of the customer base, while the 10-30 Mbps segment decreased from 28% to 21%. Monthly churn in linear television remains below 2%, with ARPU maintained at Rs. 122 year-on-year.

Operational Improvements and Market Position

Hinduja Global Solutions reported measurable productivity improvements from AI-infused delivery, with margin improvements of 15% to 20% in onshore locations (US, Canada, UK) and around 10% for offshore delivery. The company has reduced operational cycle times by 30% to 40% from hiring to achieving full productivity in contact center operations.

Revenue composition shows CX operations contributing 55% of total revenue, while Digital and Media services account for 45%. From a vertical perspective, Technology, Media, and Telecom remains the largest segment at 50%, followed by BFSI at 18% and Consumer and Retail at 16%. The company maintains strong client diversification with the top client accounting for 6.4% of revenue and top five clients representing 18.8%.