HGS Launches AMLens AI-Powered Solution to Transform Anti-Money Laundering Operations

Hinduja Global Solutions Limited has announced the launch of AMLens, a revolutionary AI-powered solution designed to transform Anti-Money Laundering operations for financial institutions. The announcement was made on January 12, 2026, marking a significant advancement in the company's digital transformation offerings.

Solution Overview and Capabilities

AMLens represents a next-generation approach to AML operations, integrating machine learning and Natural Language Processing to address critical industry challenges. The solution directly tackles manual case resolution, alert fatigue, and regulatory alignment gaps that have long plagued financial institutions.

The AI-powered platform supports AML teams across multiple operational areas:

Detection and risk assessment
Case triage and prioritization
Data contextualization and consolidation
Automated summarization and reporting

AMLens features a modular, API-first design that enables seamless integration with existing client systems. The solution automates the collection and consolidation of fragmented data from various sources, including structured transaction logs, unstructured notes, and external databases such as Google, LexisNexis, and other public records.

Performance Improvements and Results

Early client deployments have validated significant performance improvements across key operational metrics:

Performance Metric	Before AMLens	After AMLens	Improvement
Case Analysis Time	~2 hours	~30 minutes	75% reduction
False Positive Rate	~18%	~7%	60%+ reduction
Cases Per Day	8 cases	24 cases	3x increase
Overall Turnaround Time	48 hours	12 hours	75% faster

These improvements translate to substantial operational efficiency gains, enabling analysts to focus on high-priority investigations while maintaining regulatory compliance standards.

Three-Tiered Operational Pipeline

AMLens employs a sophisticated three-tiered pipeline that combines AI automation with human oversight. When third-party detection systems flag suspicious activities, such as rapid international wire transfers, the system processes cases through:

Early Detection & Risk Categorization: The platform ingests alerts and applies its adaptive risk propensity engine to provide initial risk scoring.

Contextualization and Human Intervention: Analysts utilize the Request for Additional Information feature to gather additional context directly within the workflow.

Narrative Generation & Submission: Based on augmented data, analysts can escalate cases with AI-generated Suspicious Activity Report support, streamlining case resolution to approximately 55 minutes.

Market Focus and Leadership Perspective

The solution targets multiple market segments including Retail & Consumer Banking, Payments & Fintech, Credit Card & Lending, and Wealth Management. Eric Purdum, Head of Sales – Americas at HGS, emphasized the solution's impact on regulatory compliance efficiency.

"Legacy systems are drowning analysts in false positives and fragmented data, hindering their ability to act quickly," Purdum stated. "AMLens is built on the principles of Explainable AI and human-in-the-loop validation that can automate routine tasks such as transaction monitoring, sanctions screening, and customer due diligence."

Company Background

HGS operates as a global leader in optimizing customer experience lifecycle, digital transformation, and business process management. The company maintains 18,017 employees across nine countries with 30 delivery centers. For the year ended March 31, 2025, HGS reported total income of ₹4,958.80 crores. As part of the Hinduja Group conglomerate, HGS continues expanding its digital transformation and AI-powered solution offerings across multiple industry verticals.

1 Day	5 Days	1 Month	6 Months	1 Year	5 Years
-1.58%	-6.29%	-4.68%	-23.16%	-37.08%	-26.90%

Hinduja Global Solutions (HGS), a leading business process management company, has released its financial results for the second quarter of fiscal year 2026, showcasing robust performance and a strategic focus on digital transformation.

Financial Highlights

HGS reported impressive financial figures for Q2 FY2026:

Metric	Value
Total Income	INR 1,222.90 crore
Operating Revenue	INR 1,091.00 crore
EBITDA Margin	12.90%

Strategic Focus and Growth

The company is placing a strong emphasis on AI-driven intelligent experiences and digital transformation, aligning with evolving market demands. This strategic direction is evident in their business development efforts:

Closed 35 new client contracts in H1 FY2026
62% of the pipeline has shifted toward digital services

Future Outlook

HGS has set targets for the coming years:

Aiming for mid-20% EBITDA margins over the next five years
Focus on operational efficiency improvements to drive margin expansion

Investor Communication

In line with its commitment to transparency, HGS held an Earnings Conference Call on November 11, 2025, to discuss the Q2 and H1 FY2026 results. The company has made the transcript of this call available to investors, demonstrating its dedication to clear and open communication with stakeholders.

Hinduja Global Solutions' strong performance in Q2 FY2026, coupled with its strategic focus on digital services and AI-driven solutions, positions the company well in the evolving business process management landscape. As the company continues to adapt to market trends and improve operational efficiencies, investors and industry observers will be keen to watch its progress towards its EBITDA margin targets in the coming years.