Firstsource Solutions Limited, a prominent player in the business process management sector, has achieved a significant milestone in the mortgage industry. The company has been recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation 2025 RadarView™, highlighting the strength of its US-based mortgage arm, Sourcepoint, Inc.

Key Highlights of the Recognition

Avasant's evaluation, which sets industry benchmarks for creativity, thought leadership, and best-in-class execution, acknowledged Firstsource for its:

• End-to-end mortgage transformation expertise across origination, servicing, and default management
• Platform-led, BPaaS-enabled delivery model combining intelligent automation, analytics, and domain-rich talent
• Innovation in digital mortgage operations leveraging AI, data, and automation
• Client-centric flexibility in engagement models and collaboration with lenders and fintechs
• Global delivery network anchored by Centers of Excellence

Sourcepoint's Operational Capacity

Sourcepoint, Firstsource's mortgage arm, demonstrates significant operational capacity:

Leadership Perspective

Vivek Sharma, Head of BFS, CMT, and Emerging Geos at Firstsource, emphasized the company's commitment to combining deep mortgage expertise with smart AI utilization. He highlighted their BPaaS-led delivery and Services-as-Software model, powered by proprietary platforms, NLP, and intelligent automation, as key factors in helping lenders and fintechs transform operations, maintain compliance, and enhance borrower experiences.

Industry Recognition

Aditya Jain, Research Leader at Avasant, commended Firstsource's AI-first strategy and proprietary platforms such as Intelligent Loan Management (ILM), Loan Evaluation System (LES), UW Copilots, and relAI™. These technologies deliver intelligence and automation across the mortgage value chain, contributing to Firstsource's leadership position in the industry.

Firstsource's UnBPO™ Model

The company's UnBPO™ approach combines digital innovation with deep domain expertise to create measurable business impact. This model integrates:

• Licensed global fulfillment
• Mortgage domain expertise
• AI-driven workflow intelligence

These elements work together to improve cost, speed, and quality at scale in mortgage operations.

Firstsource's recognition underscores its role in shaping the future of mortgage operations through technology-driven transformation and deep industry expertise.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading global provider of business process management services, has announced a strategic investment in Applied AI, an AI workflow automation platform. This move aligns with Firstsource's UnBPO™ strategy, which aims to transform traditional outsourcing into technology-driven, compliant, and outcome-focused operations.

Revolutionizing Complex Enterprise Processes

Applied AI's platform utilizes its Large Work Model to learn and re-engineer enterprise workflows, addressing inefficiencies and enhancing overall performance. This collaboration is set to bring significant improvements to various industries:

• Automation of Compliance-Heavy Workflows: Ensuring full transparency and auditability
• Enhanced Accuracy and Speed: Through secure AI orchestration and enterprise-grade controls
• Measurable Business Outcomes: Across healthcare, financial services, insurance, and government sectors

Strategic Vision and Partnership

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasized the significance of this investment, stating, "As we move beyond the limits of traditional outsourcing, our investment in Applied AI is a decisive step towards reimagining enterprise operations from the ground up."

Arya Bolurfrushan, Founder & CEO of Applied AI, highlighted the partnership's focus on redefining knowledge work through supervised automation and outcome-based pricing.

Key Benefits of the Collaboration

Future Implications

This strategic investment positions Firstsource at the forefront of the evolving business process management landscape. By integrating Applied AI's capabilities, Firstsource aims to offer its clients:

1. Access to a rich network of domain experts
2. Scalable AI solutions
3. Confident transition to intelligent automation

The partnership between Firstsource and Applied AI sets a new standard for enterprise operations, promising a future where human judgment and AI work in harmony to deliver transparent, measurable, and scalable outcomes.

As the business world continues to evolve, this collaboration exemplifies the growing trend of AI integration in core business processes, potentially reshaping the future of work across various industries.