Firstsource Solutions Limited , a leading global provider of business process management services, has announced the approval of 677,000 stock options for its employees. The decision, made by the company's Nomination and Remuneration Committee on November 4, 2025, aims to align employee interests with those of shareholders and enhance long-term retention.

Key Details of the Stock Option Grant

• Number of Options: 677,000
• Eligibility: Employees of Firstsource Solutions Limited and its subsidiaries
• Plan: Firstsource Solutions Limited Employee Stock Option Plan 2019
• Conversion: Each option is exercisable into one equity share
• Approval Date: November 4, 2025

This move comes as part of Firstsource's strategy to motivate and retain talent in a competitive business environment. By offering stock options, the company provides employees with a stake in its future success, potentially fostering a stronger sense of ownership and commitment.

Alignment with Company Performance

The stock option grant coincides with Firstsource's recent financial performance. In its Q2 FY2026 results, the company reported:

These financial results may provide additional confidence to employees receiving the stock options, as they reflect the company's growth trajectory and market position.

Employee Engagement and Retention Strategy

Firstsource has been actively working on improving its employee metrics. As of Q2 FY2026:

• Total employee strength stood at 35,997, with a net addition of 1,502 over the previous quarter
• Attrition rate declined to 28.0%, showing a 12 percentage point improvement over the last eight quarters

The stock option grant may further support these positive trends in employee retention and engagement.

Market Impact and Outlook

While the immediate market impact of this stock option grant may be limited, it signals Firstsource's commitment to aligning employee incentives with shareholder interests. As the company continues to execute its growth strategy, including its 'UnBPO™' approach and focus on AI-driven solutions, motivated employees could play a crucial role in driving innovation and client satisfaction.

Firstsource maintains its FY2026 guidance of 13-15% constant currency revenue growth and an EBIT margin between 11.25% and 12%, indicating confidence in its business model and market positioning.

Investors and market observers will likely monitor how this employee stock option program contributes to Firstsource's ability to attract and retain talent, particularly in key areas such as AI and digital transformation, which are central to the company's future growth plans.

Firstsource Solutions Limited, a leading global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has announced a strategic investment in Lyzr.ai, an enterprise AI agent infrastructure platform. This move marks a significant step in advancing Firstsource's UnBPO™ vision, which aims to reimagine traditional outsourcing by blending human expertise with enterprise-grade, responsible AI.

Enhancing AI Capabilities

Lyzr.ai's platform enables organizations to build secure, reliable, and interconnected AI agents anchored by comprehensive knowledge bases, orchestration, and robust responsible AI governance. This investment aligns with Firstsource's strategy to shift from traditional labor arbitrage to technology arbitrage, enabling organizations to become more adaptive, intelligent, and purpose-driven.

Strategic Alignment

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasized the alignment between Lyzr.ai and Firstsource's UnBPO™ approach. He stated, "Our partnership with Lyzr.ai is deeply aligned with Firstsource's UnBPO™ approach, accelerating the creation of future-ready organizations through secure, scalable AI agents designed for complex, regulated environments."

Practical Applications

Lyzr.ai's agent infrastructure is already driving impactful use cases across diverse industries, including:

• Customer experience
• Healthcare claims negotiation
• Banking KYC processes
• IT ticketing
• Legal contract intelligence

These applications directly complement Firstsource's commitment to building practical, human-centered AI solutions that generate measurable real-world impact.

Industry Implications

Siva Surendira, CEO of Lyzr.ai, highlighted the significance of the partnership, stating, "Together, we will empower Fortune 500s to securely move AI from experimentation to production, reinventing their operations and building their central OGI - Organizational General Intelligence."

Future Outlook

By integrating Lyzr.ai's agentic AI into its core operating model through UnBPO™, Firstsource aims to advance outcome-driven, secure, and compliant automation of mission-critical, high-touch processes. This partnership underscores Firstsource's role as an orchestrator of ecosystem innovation, where responsible AI augments decision-making and fuels business transformation that is scalable, transparent, and sustainable.

As AI continues to move from experimentation into production, this strategic investment positions Firstsource at the forefront of combining technological depth with responsible governance and clear business outcomes in the BPM industry.