Firstsource Solutions , a global provider of business process management services, has reported strong financial results for the second quarter of fiscal year 2026, marking its sixth consecutive quarter of double-digit year-on-year revenue growth.

Financial Highlights

The company's revenue grew by 20.10% year-on-year to Rs. 23.10 billion ($265.00 million) in Q2 FY26. In constant currency terms, the growth was 13.80% year-on-year and 2.00% quarter-on-quarter. Notably, Firstsource's trailing 12-month revenue has now crossed the $1 billion mark.

Operational Performance

Firstsource reported an EBIT margin of 11.50% for the quarter, marking a 70 basis points improvement year-on-year and 20 basis points quarter-on-quarter. This represents the fourth consecutive quarter of margin expansion for the company.

The company's net profit reached Rs. 1.80 billion, showing a robust 30.00% year-on-year growth. Diluted earnings per share (EPS) for the quarter stood at Rs. 2.54.

Business Highlights

• Signed four large deals during the quarter, including a significant contract for collection services with a top UK retail bank.
• Added 10 new logos, including 4 strategic logos with potential for at least $5 million in annual revenue each.
• Deal pipeline crossed $1 billion for the first time in company history.
• Headcount increased by 1,500 to 35,997 associates, the highest addition in six quarters.

Vertical Performance

• Banking and Financial Services: Grew 4.00% QoQ and 11.00% YoY in constant currency terms.
• Healthcare: Reported 6.00% YoY and 3.00% QoQ growth.
• Communications, Media, and Technology: Delivered 15.00% YoY growth in constant currency, though down 1.00% sequentially.

Geographic Performance

• North America: Grew 3.00% QoQ and 16.00% YoY in constant currency terms.
• Europe: Continued to face challenges due to muted economic growth and regulatory changes in the UK market.
• Australia: Showing promise as a long-term growth driver with strategic investments ongoing.

Strategic Initiatives

Firstsource is advancing its UnBPO™ strategy, focusing on technology arbitrage to replace traditional labor arbitrage models. The company has made strategic investments in AppliedAI and Lyzr to enhance its AI and automation capabilities, particularly in areas like mortgage processing and customer service.

Outlook

Firstsource maintains its FY26 guidance:

• Revenue growth of 13-15% in constant currency terms
• EBIT margin in the range of 11.25% to 12.00%

The company expects an accelerated growth trajectory in the second half of FY26, driven by the ramp-up of previously won deals, including a significant Healthcare BPaaS deal expected to contribute from Q3.

Ritesh Idnani, MD & CEO of Firstsource Solutions, commented, "Q2 is the sixth straight quarter of double-digit year-on-year revenue growth, and the seventh consecutive quarter of sequential revenue growth for us, despite the continued macroeconomic and geopolitical uncertainties. Our continued progress gives me confidence that we are on the right trajectory to deliver sustainable, profitable, and industry-leading growth."

As Firstsource Solutions continues to expand its capabilities and global footprint, the company appears well-positioned to capitalize on the growing demand for technology-driven business process management services across various industries.

Firstsource Solutions Limited, a leading global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has announced a strategic investment in Lyzr.ai, an enterprise AI agent infrastructure platform. This move marks a significant step in advancing Firstsource's UnBPO™ vision, which aims to reimagine traditional outsourcing by blending human expertise with enterprise-grade, responsible AI.

Enhancing AI Capabilities

Lyzr.ai's platform enables organizations to build secure, reliable, and interconnected AI agents anchored by comprehensive knowledge bases, orchestration, and robust responsible AI governance. This investment aligns with Firstsource's strategy to shift from traditional labor arbitrage to technology arbitrage, enabling organizations to become more adaptive, intelligent, and purpose-driven.

Strategic Alignment

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, emphasized the alignment between Lyzr.ai and Firstsource's UnBPO™ approach. He stated, "Our partnership with Lyzr.ai is deeply aligned with Firstsource's UnBPO™ approach, accelerating the creation of future-ready organizations through secure, scalable AI agents designed for complex, regulated environments."

Practical Applications

Lyzr.ai's agent infrastructure is already driving impactful use cases across diverse industries, including:

• Customer experience
• Healthcare claims negotiation
• Banking KYC processes
• IT ticketing
• Legal contract intelligence

These applications directly complement Firstsource's commitment to building practical, human-centered AI solutions that generate measurable real-world impact.

Industry Implications

Siva Surendira, CEO of Lyzr.ai, highlighted the significance of the partnership, stating, "Together, we will empower Fortune 500s to securely move AI from experimentation to production, reinventing their operations and building their central OGI - Organizational General Intelligence."

Future Outlook

By integrating Lyzr.ai's agentic AI into its core operating model through UnBPO™, Firstsource aims to advance outcome-driven, secure, and compliant automation of mission-critical, high-touch processes. This partnership underscores Firstsource's role as an orchestrator of ecosystem innovation, where responsible AI augments decision-making and fuels business transformation that is scalable, transparent, and sustainable.

As AI continues to move from experimentation into production, this strategic investment positions Firstsource at the forefront of combining technological depth with responsible governance and clear business outcomes in the BPM industry.