Firstsource Solutions , a leading global provider of Business Process Management (BPM) services, has announced that the proposed H-1B visa restrictions introduced by the US President will have no impact on its workforce or business operations. The company's statement comes as a reassurance to investors and clients amid concerns about potential disruptions in the IT services sector.

Zero Dependency on H-1B Program

In a press release, Firstsource Solutions emphasized its strategic approach to talent acquisition and deployment. The company stated that it has zero dependency on the H-1B visa program, which has been a subject of recent policy changes in the United States. Instead, Firstsource relies on a combination of local hiring practices and a globally distributed execution model.

Global Footprint and Diversified Workforce

Firstsource's resilience in the face of changing immigration regulations stems from its extensive global presence. The company operates across multiple countries, including:

• United States
• United Kingdom
• India
• Philippines
• Mexico
• Romania
• Turkey
• Trinidad & Tobago
• South Africa
• Australia

This diverse geographical spread allows Firstsource to maintain a flexible and adaptable workforce, ensuring business continuity regardless of country-specific policy changes.

Focus on Key Industries

Firstsource Solutions continues to serve a wide range of industries, with a particular focus on:

• Healthcare
• Banking and Financial Services
• Communications, Media and Technology
• Retail

The company's ability to operate across these diverse sectors without reliance on the H-1B program underscores its robust business model and strategic foresight in talent management.

Future-Ready Workforce Strategy

Pooja Nambiar, Company Secretary of Firstsource Solutions Limited, confirmed in the official communication that the company remains committed to building a strong, future-ready workforce. This approach aligns with Firstsource's UnBPO™ vision, which emphasizes technology-led, outcome-driven transformation in the BPM industry.

The company's proactive stance on the H-1B visa issue demonstrates its adaptability to regulatory changes and its commitment to maintaining seamless operations for its global clientele. As the BPM sector continues to evolve, Firstsource's strategy of local hiring and global execution positions it well to navigate potential challenges in the international business landscape.

Firstsource Solutions Limited , a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has announced the appointment of Kumaran Shanmuhan as their new Chief Strategy Officer. The appointment, effective September 15, 2025, marks a significant step in advancing Firstsource's bold UnBPO™ vision - a transformative reimagining of outsourcing driven by expertise, technology, and outcome-oriented solutions.

Strategic Leadership

In his new role as Chief Strategy Officer, Kumaran Shanmuhan will spearhead the development and execution of Firstsource's long-term strategic agenda. His responsibilities include:

• Driving practical alignment between evolving market trends and business priorities
• Identifying high-impact growth opportunities
• Embedding innovation across the organization
• Collaborating closely with the CEO and executive leadership team
• Ensuring strategy translates into measurable outcomes

Ritesh Idnani, Managing Director & CEO of Firstsource, expressed confidence in Shanmuhan's appointment, stating, "Kumaran's deep expertise in enterprise AI strategy, platform commercialization, and business transformation uniquely positions him to lead our strategic agenda. His ability to connect technology innovation with real-world business outcomes and go-to-market acceleration will be instrumental in advancing our UnBPO™ vision."

Extensive Experience

Kumaran Shanmuhan brings over two decades of strategic leadership experience in technology, operations, and business transformation. His expertise lies in building and scaling consulting, product, platform, and go-to-market functions for high-growth SaaS and AI companies. Shanmuhan has a proven track record of driving high-impact growth, accelerating enterprise AI adoption, and generating tangible business outcomes.

In his previous role at Uniphore, Shanmuhan built and scaled the first AI consulting and industry solutions teams, contributing to a 70% year-over-year revenue growth and delivering significant new business. His ability to turn advanced AI technologies into scalable, high-value solutions aligns directly with Firstsource's UnBPO™ vision of technology-led, outcome-driven transformation.

Educational Background

Kumaran Shanmuhan holds an MBA from the Kellogg School of Business and a graduate engineering degree from BITS Pilani, further enhancing his qualifications for this strategic role.

Industry Transformation

The appointment of Shanmuhan comes at a crucial time for the industry, which is undergoing a fundamental shift from labor arbitrage to technology-driven, outcome-focused solutions. Firstsource's UnBPO™ approach aims to challenge legacy thinking and deliver agile, tech-led solutions that create disproportionate value for clients.

Commenting on his appointment, Kumaran Shanmuhan said, "I am excited to join Firstsource at such a pivotal moment in its journey. The UnBPO™ approach is about challenging legacy thinking and delivering agile, tech-led solutions that create disproportionate value. I look forward to collaborating with our talented teams and partners to drive sustained growth and meaningful impact for our clients."

Firstsource Solutions Limited's strategic move to appoint Kumaran Shanmuhan as Chief Strategy Officer underscores the company's commitment to leading in a future where relevance, agility, deep domain expertise, and technology-driven outcomes are paramount. This appointment is expected to play a critical role in solidifying Firstsource's position as a trailblazer in reimagining outsourcing and ensuring the company remains at the forefront of the industry's transformation.