Firstsource Solutions Limited , a leading global provider of business process management services, has been recognized as a Leader in Digital Operations in the ISG Provider Lens Contact Center-Customer Experience Services Quadrant Report. This recognition underscores the company's commitment to innovation and excellence in the rapidly evolving digital landscape.

Key Highlights of the Recognition

The ISG Provider Lens report highlighted several strengths that contributed to Firstsource's leadership position:

1. AI-first UnBPO Framework: Firstsource's innovative approach to modernizing traditional BPO services into future-ready customer experience platforms.
2. Deep Domain Expertise: Proven capabilities across sectors such as healthcare and telecom.
3. Strategic Acquisitions: Enhancing capabilities through targeted acquisitions.
4. Global Delivery Expansion: Accelerated presence in key markets for improved agility and reduced location dependency.

Financial Performance

Alongside this recognition, Firstsource has demonstrated strong financial performance. Let's look at some key financial metrics for the quarter ending September:

The company has shown robust growth across key financial indicators, with significant year-over-year improvements in revenue, EBITDA, net profit, and earnings per share.

Operational Efficiency

Firstsource's operational efficiency is evident in its improving margins:

The increase in OPM indicates the company's ability to manage costs effectively while growing its revenue.

Future Outlook

With its recognition as a Leader in Digital Operations and strong financial performance, Firstsource Solutions is well-positioned to capitalize on the growing demand for digital customer experience services. The company's focus on AI-driven solutions and strategic expansions suggests a promising outlook for continued growth and innovation in the business process management sector.

As the digital landscape continues to evolve, Firstsource's commitment to leveraging cutting-edge technologies and deep domain expertise is likely to be a key differentiator in the competitive BPO market.

Investors and industry observers will be keen to watch how Firstsource builds on this recognition to drive further growth and maintain its leadership position in the coming years.

Firstsource Solutions Limited, a prominent player in the business process management sector, has achieved a significant milestone in the mortgage industry. The company has been recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation 2025 RadarView™, highlighting the strength of its US-based mortgage arm, Sourcepoint, Inc.

Key Highlights of the Recognition

Avasant's evaluation, which sets industry benchmarks for creativity, thought leadership, and best-in-class execution, acknowledged Firstsource for its:

• End-to-end mortgage transformation expertise across origination, servicing, and default management
• Platform-led, BPaaS-enabled delivery model combining intelligent automation, analytics, and domain-rich talent
• Innovation in digital mortgage operations leveraging AI, data, and automation
• Client-centric flexibility in engagement models and collaboration with lenders and fintechs
• Global delivery network anchored by Centers of Excellence

Sourcepoint's Operational Capacity

Sourcepoint, Firstsource's mortgage arm, demonstrates significant operational capacity:

Leadership Perspective

Vivek Sharma, Head of BFS, CMT, and Emerging Geos at Firstsource, emphasized the company's commitment to combining deep mortgage expertise with smart AI utilization. He highlighted their BPaaS-led delivery and Services-as-Software model, powered by proprietary platforms, NLP, and intelligent automation, as key factors in helping lenders and fintechs transform operations, maintain compliance, and enhance borrower experiences.

Industry Recognition

Aditya Jain, Research Leader at Avasant, commended Firstsource's AI-first strategy and proprietary platforms such as Intelligent Loan Management (ILM), Loan Evaluation System (LES), UW Copilots, and relAI™. These technologies deliver intelligence and automation across the mortgage value chain, contributing to Firstsource's leadership position in the industry.

Firstsource's UnBPO™ Model

The company's UnBPO™ approach combines digital innovation with deep domain expertise to create measurable business impact. This model integrates:

• Licensed global fulfillment
• Mortgage domain expertise
• AI-driven workflow intelligence

These elements work together to improve cost, speed, and quality at scale in mortgage operations.

Firstsource's recognition underscores its role in shaping the future of mortgage operations through technology-driven transformation and deep industry expertise.