Firstsource Solutions Limited, a prominent player in the Business Process Services (BPS) sector, has secured a prestigious position as a Horizon 3 Market Leader in the HFS Horizons: The Best Service Providers for Mortgage Reinvention, 2025 report. This recognition underscores Firstsource's innovative approach and leadership in the mortgage services industry.

Key Highlights of the Recognition

• Top-Tier Positioning: The Horizon 3 category represents the highest level in the HFS Horizons framework, highlighting Firstsource's excellence in mortgage modernization.
• Comprehensive Capabilities: Firstsource has been acknowledged for its ability to deliver end-to-end mortgage modernization through ecosystem collaboration, technological innovation, and transformation-led partnerships.
• Tech-Enabled Approach: The company's operations-first strategy, supported by its subsidiary Sourcepoint, enables a multi-touchpoint borrower experience across the entire mortgage lifecycle.

Innovative Solutions Driving Success

Firstsource's success in the mortgage sector is attributed to several key factors:

1. Reimagining Borrower Experience: The company has revamped the entire mortgage journey, from origination to post-close services and product upgrades.
2. Mortgage-Specific GenAI Leadership: Firstsource has developed a proprietary Mortgage Language Model (LLM) trained on industry data, enhancing contextual intelligence in mortgage processes.
3. UnBPO™ Model: This transformative approach shifts away from traditional outsourcing, focusing on expertise, innovation, and outcome-driven solutions.
4. Global Delivery Footprint: With 8 delivery centers worldwide, including an AI Center of Excellence for mortgages, Firstsource serves over 500 clients, including 2 of the top 5 US banks and 12 of the top 20 mortgage lenders/servicers.

Industry Impact and Client Base

Firstsource's solutions cater to a significant portion of the mortgage market:

• Support for nearly 20% of the UK mortgage market
• Serving 2 of the top 5 US banks
• Partnerships with 12 of the top 20 mortgage lenders/servicers

Executive Insights

Vivek Sharma, Head of BFS, CMT, and Emerging Geos at Firstsource, commented on the recognition: "Being named a Horizon 3 Market Leader by HFS validates the bold reinvention journey we've undertaken in mortgages. We are moving the industry away from labor-heavy models toward transformation-first operations, powered by deep domain expertise and ecosystem partnerships."

Future Outlook

The recognition from HFS Research positions Firstsource as a key player in shaping the future of lending. As the mortgage industry navigates challenges such as interest rate volatility, inflation, and housing market fluctuations, Firstsource's innovative approach and technology-driven solutions are set to play a crucial role in modernizing operations and enhancing competitiveness for lenders.

This achievement reinforces Firstsource's commitment to innovation and its ability to deliver cutting-edge solutions in the rapidly evolving mortgage services landscape.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global leader in business management services, has announced a strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. This collaboration aims to accelerate the adoption of AI-enabled value-based care solutions specifically targeting health plans.

Transforming Healthcare Delivery

The partnership between Firstsource and Guidehealth is set to empower health plans to deliver measurable value for members and providers. By combining Firstsource's AI-first approach with Guidehealth's expertise in value-based care innovation, the collaboration focuses on:

1. Accelerating the adoption of next-generation, outcome-driven care models
2. Enhancing preventive care strategies
3. Streamlining processes and improving member engagement
4. Delivering better health outcomes through intelligent, interoperable platforms

Leveraging AI and Domain Expertise

Firstsource, recognized as a 'Front-Runner' in Generative AI for Healthcare Payers by Everest Group, brings its proprietary relAI™ suite and UnBPO™ transformation model to the partnership. This combination of deep domain expertise and AI-driven solutions enables health plans to move beyond incremental changes and achieve significant improvements in their operations.

Guidehealth's Value-Based Care Innovation

Guidehealth contributes its proven track record in value-based care innovation to the partnership. Their approach includes:

• Advanced analytics
• Clinical expertise
• AI-integrated workflows

These elements support the implementation and optimization of Medicare Advantage Stars and value-based arrangements, aiming to deliver over 4 Star performance and measurable improvements in care coordination, cost control, and member satisfaction within the first year.

Comprehensive Solutions for Health Plans

The Firstsource-Guidehealth partnership offers health plans a suite of solutions designed to:

• Accelerate successful value-based care adoption through AI, advanced analytics, and clinical expertise
• Streamline claims and care management using automation and data-driven insights
• Enhance member engagement and performance with personalized, tech-enabled experiences

Leadership Perspectives

Venkatgiri Vandali, Head of Healthcare & Lifesciences at Firstsource, emphasized the significance of this partnership: "This partnership marks a pivotal step in our mission to redefine healthcare operations. We're proud to support Guidehealth's bold vision for value-based care—uniting their innovation with Firstsource's AI-first, UnBPO™ model."

Sanjay Doddamani, MD & CEO of Guidehealth, added: "Guidehealth is committed to making great healthcare affordable for all by advancing value-based care by combining AI and empathy and delivering tech-enabled healthcare services across the healthcare system. Partnering with Firstsource enables us to combine our expertise in care delivery with cutting-edge AI and digital platforms, creating a powerful ecosystem for health plans and providers."

This strategic alliance between Firstsource and Guidehealth represents a significant step forward in the healthcare industry's ongoing digital transformation. By leveraging AI, advanced analytics, and deep domain expertise, the partnership aims to drive measurable improvements in healthcare delivery, cost efficiency, and patient outcomes for health plans and their members.