Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a global leader in business management services, has announced a strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. This collaboration aims to accelerate the adoption of AI-enabled value-based care solutions specifically targeting health plans.

Transforming Healthcare Delivery

The partnership between Firstsource and Guidehealth is set to empower health plans to deliver measurable value for members and providers. By combining Firstsource's AI-first approach with Guidehealth's expertise in value-based care innovation, the collaboration focuses on:

1. Accelerating the adoption of next-generation, outcome-driven care models
2. Enhancing preventive care strategies
3. Streamlining processes and improving member engagement
4. Delivering better health outcomes through intelligent, interoperable platforms

Leveraging AI and Domain Expertise

Firstsource, recognized as a 'Front-Runner' in Generative AI for Healthcare Payers by Everest Group, brings its proprietary relAI™ suite and UnBPO™ transformation model to the partnership. This combination of deep domain expertise and AI-driven solutions enables health plans to move beyond incremental changes and achieve significant improvements in their operations.

Guidehealth's Value-Based Care Innovation

Guidehealth contributes its proven track record in value-based care innovation to the partnership. Their approach includes:

• Advanced analytics
• Clinical expertise
• AI-integrated workflows

These elements support the implementation and optimization of Medicare Advantage Stars and value-based arrangements, aiming to deliver over 4 Star performance and measurable improvements in care coordination, cost control, and member satisfaction within the first year.

Comprehensive Solutions for Health Plans

The Firstsource-Guidehealth partnership offers health plans a suite of solutions designed to:

• Accelerate successful value-based care adoption through AI, advanced analytics, and clinical expertise
• Streamline claims and care management using automation and data-driven insights
• Enhance member engagement and performance with personalized, tech-enabled experiences

Leadership Perspectives

Venkatgiri Vandali, Head of Healthcare & Lifesciences at Firstsource, emphasized the significance of this partnership: "This partnership marks a pivotal step in our mission to redefine healthcare operations. We're proud to support Guidehealth's bold vision for value-based care—uniting their innovation with Firstsource's AI-first, UnBPO™ model."

Sanjay Doddamani, MD & CEO of Guidehealth, added: "Guidehealth is committed to making great healthcare affordable for all by advancing value-based care by combining AI and empathy and delivering tech-enabled healthcare services across the healthcare system. Partnering with Firstsource enables us to combine our expertise in care delivery with cutting-edge AI and digital platforms, creating a powerful ecosystem for health plans and providers."

This strategic alliance between Firstsource and Guidehealth represents a significant step forward in the healthcare industry's ongoing digital transformation. By leveraging AI, advanced analytics, and deep domain expertise, the partnership aims to drive measurable improvements in healthcare delivery, cost efficiency, and patient outcomes for health plans and their members.

Firstsource Solutions Limited, a leading provider of Business Process Services, has released its Environmental, Social, and Governance (ESG) Report for the fiscal year 2024-25, highlighting significant progress in its sustainability initiatives and business transformation efforts.

Key Environmental Achievements

Firstsource has made substantial strides in its environmental commitments:

• Increased renewable power usage to 26.26% of total power consumption, a 164.00% increase from the previous year.
• Committed to Science Based Targets initiative (SBTi) near-term targets and Net Zero by 2050, with validation expected in FY26.
• Initiated an electric vehicle (EV) transition with a target of 50.00% fleet conversion by 2027.

Social Impact and Workforce Development

The company has demonstrated strong performance in social responsibility and employee engagement:

• Achieved 46.00% gender diversity, surpassing its 45.00% target.
• Exceeded its impact hiring goal with 11,061 hires, ahead of the 2025 target.
• Received Great Place to Work® certification in India, UK, US, and Philippines.
• Launched INDEX 2.0 and AI Coach initiatives to build a future-ready, inclusive workforce.

Governance and Client Satisfaction

Firstsource has strengthened its governance framework and maintained high client satisfaction:

• Deployed ESGfirst (Phase 1), a real-time ESG data platform aligned with global frameworks.
• Maintained a 95.00% client satisfaction score.
• Assessed 85.00% of supplier spend on ESG criteria using sustainability scorecards.

Recognition and Ratings

The company's ESG efforts have garnered significant recognition:

• Ranked in the top 99th percentile on the Dow Jones Sustainability Index with CSA and ESG scores of 81.
• Received a "B" rating from CDP for Climate disclosures and an "A" for Supplier Engagement Assessment.
• Awarded a Silver Medal by EcoVadis, placing the company in the top 15.00% globally.
• Won the "Best First-Time Responder" award from the Workforce Disclosure Initiative (WDI).

Strategic Framework

Firstsource's ESG progress is driven by two key strategic initiatives:

1. FirstConscious: The company's ESG framework
2. UnBPO™: Firstsource's transformation-led operating philosophy

Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, commented on the report: "We are living through a time of extraordinary unpredictability, where disruption is structural, not episodic. At Firstsource, we've moved from reacting to what's coming to shaping what's next. This ESG Report reflects that shift."

The FY25 ESG Report underscores Firstsource's commitment to embedding sustainability into its core business operations, moving beyond compliance to redefine responsible and sustainable business practices in the current global landscape.

For more detailed information, the full FY25 ESG Report is available for download on Firstsource's official website.