Datamatics Global Services Limited announced on April 29, 2026, an expansion of its engagement with a leading American InsurTech firm specializing in small business insurance. The Mumbai-based global digital technologies company will broaden its service scope beyond existing customer engagement operations to include mission-critical insurance processes.

Expanded Service Portfolio

The enhanced partnership positions Datamatics Global Services to handle core insurance operations as the American insurer accelerates growth in the U.S. market. The company will deliver an integrated operating model combining AI-led quality assurance, intelligent automation, and workforce optimization to ensure consistent, high-performance service delivery across multiple channels.

Technology-Driven Operations Framework

The engagement utilizes a mature, multi-channel delivery framework supporting policyholders, agents, and brokers across real-time and back-office operations. The AI-powered model integrates real-time agent assist, predictive analytics, and intelligent workflow orchestration to enhance decision-making and operational control.

The solution targets significant operational improvements including:

• Enhanced first-call resolution rates
• Reduced transfer rates across channels
• Accelerated claims and case processing
• Quality benchmarks exceeding 90.00%
• Measurable productivity and compliance gains

Leadership Commentary and Strategic Context

Rahul Kanodia, Vice Chairman & CEO of Datamatics, emphasized the business impact delivered to the client, stating that the combination of AI with deep process expertise helps transform operations at scale while unlocking faster growth and superior outcomes.

Company Profile and Market Presence

Datamatics Global Services operates across four continents with significant delivery centers in the USA, India, and the Philippines. The company serves a diverse global clientele across banking, financial services, insurance, healthcare, manufacturing, international organizations, and media & publishing sectors.

The company's portfolio includes established products in Intelligent Document Processing, Robotic Process Automation, AI/ML models, Smart Workflows, Business Intelligence, and Automatic Fare Collection systems, supporting enterprises in their digital transformation initiatives.

Datamatics Global Services Limited has launched the Second 100-Days Campaign - "Saksham Niveshak" in response to a directive from the Investor Education and Protection Fund Authority dated March 27, 2026. The initiative is designed to help shareholders update their KYC details and prevent the transfer of unclaimed dividends to the Investor Education and Protection Fund (IEPF).

Campaign Objectives and Implementation

The campaign focuses on proactive shareholder engagement to create awareness about the importance of updating KYC information, bank mandates, and contact details. The primary objective is to enable shareholders to receive their unpaid or unclaimed dividend amounts directly from the company, thereby avoiding the transfer of these funds to IEPF.

Communication Strategy

The company has adopted a multi-channel approach to reach out to shareholders whose dividends have remained unpaid or unclaimed. Electronic communications are being sent to shareholders with registered email addresses, while physical inland letters are being dispatched to those whose email IDs are not registered with the company, its Registrar and Share Transfer Agent, or Depository Participant.

Online Resources and Support

To facilitate the process, Datamatics Global Services has made comprehensive information available on their official website at the investor relations section. The online portal includes:

• Detailed campaign information
• KYC updation forms
• Nomination forms
• Step-by-step guidance for shareholders

Regulatory Compliance

The initiative demonstrates the company's commitment to regulatory compliance and shareholder protection. By proactively reaching out to shareholders, Datamatics Global Services aims to ensure that legitimate dividend claims are settled directly with shareholders rather than being transferred to the IEPF.

The campaign represents a collaborative effort between the company and regulatory authorities to enhance investor education and protection while ensuring that shareholders receive their rightful dividend payments.