Datamatics Global Services has officially announced the launch of TruAI Underwriting through a regulatory filing under Regulation 30. The company introduced this agentic AI-based solution designed to transform insurance underwriting processes by supporting and streamlining underwriting decisions with improved speed, consistency, and accuracy.

TruAI Enterprise Suite Introduction

TruAI represents Datamatics' enterprise AI suite specifically built for agentic automation in complex, decision-intensive processes. The suite combines advanced AI capabilities with deep process expertise, with TruAI Underwriting serving as the first solution in this comprehensive portfolio.

Platform Capabilities and Performance

The TruAI Underwriting solution addresses critical challenges in insurance underwriting by ingesting and analyzing information from structured and unstructured sources. The platform processes medical reports, lab results, financial disclosures, and multiple risk indicators to provide comprehensive decision support.

Technical Features and Functionality

The solution incorporates several advanced capabilities:

• Analysis of documents, images, and graphs including medical reports and declarations
• Extraction of relevant parameters and identification of risk indicators
• Consolidation of insights into digital case summaries
• Contextual recommendations using underwriting rules and historical decision data
• Learning capabilities for ongoing refinement of outputs

Leadership Perspective

Rahul Kanodia, Vice Chairman and CEO of Datamatics, emphasized the company's focus on leveraging AI for measurable business value. He stated that TruAI represents their vision of making AI actionable at scale by combining agentic AI with deep process expertise, enabling insurers to improve decision speed, enhance risk assessment, and drive consistent outcomes.

Regulatory Compliance and Decision Authority

Despite the deep AI integration, the platform maintains regulatory compliance by ensuring final underwriting decisions remain with human underwriters. This approach adheres to regulatory requirements and internal governance frameworks while providing AI-powered decision support to enhance the underwriting process.

Datamatics Global Services Limited has received an income tax demand notice of Rs 1,34,107 from the Income Tax Department for assessment year 2020-21. The company disclosed this development to stock exchanges on March 28, 2026, under Regulation 30 of SEBI Listing Regulations.

Tax Demand Details

The demand notice was issued under Section 156 of the Income-Tax Act, 1961, and received by the company on March 27, 2026. The total demand amount includes interest of Rs 56,138, bringing the overall liability to Rs 1,34,107.

Nature of Alleged Violation

The income tax demand pertains to alleged non-deduction of tax on certain foreign payments made by the company during the assessment year 2020-21. The Income Tax Department has raised concerns about the company's compliance with tax deduction at source provisions for international transactions.

Company's Response and Impact Assessment

Datamatics Global Services has stated that the demand notice will have no material impact on the company's financials, operations, or other activities. The company is currently evaluating the order and plans to take appropriate action within the prescribed timelines as per income tax regulations.

Regulatory Compliance

The company has fulfilled its disclosure obligations by informing both BSE Limited and National Stock Exchange of India Limited about the tax demand. The information has also been made available on the company's official website at www.datamatics.com as part of transparency requirements under SEBI Listing Regulations.

The disclosure was signed by Divya Kumat, President, Chief Legal Officer and Company Secretary of Datamatics Global Services Limited, ensuring proper authorization and compliance with regulatory frameworks.