Silver Touch Technologies Limited has been officially awarded the project for designing and development of the website and digital platform for the Centre for Integrative Medicine & Research (CIMR) at AIIMS New Delhi. The company announced this significant achievement through an official business update release, marking a strategic expansion into healthcare IT and medical research digitalization.

Project Overview and Scope

CIMR represents a premier national initiative focused on integrating contemporary medicine with India's traditional healthcare systems. The digital platform will serve multiple critical functions:

Digital Platform Capabilities

The comprehensive digital solution will enable structured dissemination of research outcomes, transparent publication of clinical studies and data, seamless stakeholder engagement across researchers, clinicians, students, and policymakers, and secure digital governance of medical knowledge assets.

Strategic Business Impact

This project significantly enhances Silver Touch Technologies' presence in the healthcare and medical research domain while reinforcing its expertise in government-compliant digital infrastructure. The initiative strengthens the company's annuity-based support and maintenance portfolio and positions it for future AI-enabled health informatics opportunities.

Management Commentary

Commenting on the development, Mr. Minesh V. Doshi, Executive Director, Silver Touch Technologies Limited, stated: "Being entrusted with the digital platform for the Centre for Integrative Medicine & Research at AIIMS New Delhi is a matter of immense pride. This initiative represents a significant step in strengthening research-driven healthcare in India. We are committed to delivering a secure, scalable and future-ready platform that supports medical research excellence and knowledge dissemination at national and global levels."

Market Positioning

The selection for this prestigious AIIMS project demonstrates Silver Touch Technologies' technical capabilities in delivering complex digital solutions for critical healthcare applications. This development aligns with the broader digital transformation trend in India's healthcare sector, where technology companies are increasingly partnering with premier medical institutions to enhance operational efficiency and research capabilities.

Silver Touch Technologies Limited has announced its selection for a major AI-enabled digital governance engagement. The initiative focuses on building a next-generation, citizen-centric portal and public grievance management ecosystem that aims to transform how citizens, stakeholders, and officials interact with public services through a secure, scalable, and intelligent digital platform.

Air Cargo Complex Digital Platform Development

The company has been entrusted with the design and development of the official website for Air Cargo Complex, Mumbai Customs, Zone III. The comprehensive project includes integration of an AI-powered chatbot and intelligent information architecture to enhance service delivery and user experience.

AI-Powered Citizen Interface

At the core of the transformation is a multilingual AI chatbot designed to revolutionize citizen engagement with government services. The intelligent system offers comprehensive capabilities to enhance user experience and service accessibility.

The AI chatbot features include:

• Query Response System: Responds to citizen queries on procedures, documentation, and regulatory frameworks
• Contextual Information: Provides detailed answers on import/export processes and compliance requirements
• Intelligent Discovery: Enables smart information search across circulars, orders, acts, and notifications
• Conversational Context: Retains conversation history for coherent user engagement
• Role-Based Access: Supports authenticated role-based personalization as an optional module

Backend Management and Analytics

The system incorporates advanced backend knowledge management capabilities with comprehensive analytics dashboards for performance monitoring:

Strategic Business Impact

This engagement reinforces Silver Touch Technologies' expertise across multiple domains of digital transformation. The project demonstrates the company's capabilities in AI-enabled public digital platforms, large-scale information architecture modernization, and secure document lifecycle management.

Key strategic areas highlighted by this project:

• AI-enabled public digital platforms
• Large-scale information architecture modernization
• Secure document lifecycle management
• Citizen grievance and interaction management systems
• Long-term, SLA-driven public sector digital programs

Management Commentary

Commenting on the development, Mr. Minesh V. Doshi, Executive Director, Silver Touch Technologies Limited, stated: "This initiative reflects our continued commitment to building intelligent, citizen-first digital ecosystems for government institutions. By integrating AI, advanced search, and secure information management frameworks, we are enabling transparent, accessible, and responsive governance."

Company Profile and Expertise

Silver Touch Technologies Limited operates as a leading IT solutions and digital transformation company with specialized expertise in government sector digitization. The company's core competencies span across AI and intelligent automation, e-governance platforms, cloud-native architecture, secure enterprise systems, and open-source microservices-based deployments.

The company continues to strengthen its partnerships with central and state government institutions, focusing on modernizing public service delivery and enhancing citizen engagement through technology-led innovation. This latest project addition further solidifies Silver Touch's position in the government digital transformation sector.