Infosys , a global leader in digital services and consulting, has clinched a monumental £1.2 billion contract with the NHS Business Services Authority (NHSBSA) to revolutionize workforce management for the National Health Service (NHS) in England and Wales. This 15-year agreement marks a significant milestone in the NHS's digital transformation journey and aligns with its 10-year Health Plan.

Contract Details and Scope

The contract tasks Infosys with developing and implementing the Future NHS Workforce Solution, a cutting-edge platform designed to replace the current Electronic Staff Record (ESR) system. This new solution will be responsible for managing payroll for 1.9 million NHS employees, processing over £55 billion annually.

Key Features of the Future NHS Workforce Solution

The new platform will incorporate:

• AI-driven tools for streamlined workforce planning
• Advanced technologies supporting the entire employee lifecycle
• Intuitive interfaces for improved user experience
• Data-driven decision-making capabilities
• Seamless integration with other systems for enhanced operational efficiency

Impact on NHS Operations

Strategic Importance

This contract is more than just a system upgrade; it's a strategic move aligned with the NHS's long-term vision. Michael Brodie, Chief Executive of NHSBSA, emphasized that the solution "will be a strategic enabler for building a workforce that is fit for the future."

Infosys' Role and Expertise

Infosys was selected after a rigorous procurement process, highlighting the company's:

1. Proven track record in large-scale digital transformation
2. Innovative approach to user-centric design
3. Commitment to operational excellence

Salil Parekh, CEO & Managing Director of Infosys, expressed the company's commitment to delivering "generational change" for NHS employees through this platform.

Looking Ahead

As the NHS continues to evolve and adapt to changing healthcare needs, this new workforce management solution is poised to play a crucial role in supporting its staff and, by extension, improving patient care across England and Wales. The successful implementation of this system over the next 15 years will be a key factor in realizing the NHS's vision of a workforce fit for the future of healthcare.

This landmark contract not only underscores Infosys' capabilities in handling large-scale, mission-critical projects but also highlights the increasing importance of advanced digital solutions in modernizing public healthcare systems.

Infosys , a global leader in digital services and consulting, has announced the launch of its Customer Experience Suite for Salesforce, marking a significant step in the realm of AI-driven enterprise solutions. This suite combines Infosys Topaz AI services with Salesforce's Agentforce solutions to accelerate agentic transformation and help businesses scale their digital workforce effectively.

Key Features and Benefits

The newly launched suite offers several advantages for enterprises:

• Automation: Streamlines customer interactions, sales tasks, and employee support
• Enhanced Personalization: Delivers tailored, context-aware experiences
• Real-time Decision Making: Supports immediate decision-making and dynamic customer interactions
• Scalability: Provides AI-driven solutions that drive measurable efficiencies across sales, services, and marketing channels

Real-World Applications

Infosys has already deployed these solutions for various clients, achieving notable results:

VTT Case Study

VTT, a leading European research and technology organization, partnered with Fluido, an Infosys company, to implement Agentforce. The results were impressive:

• Became one of the first organizations outside Salesforce to implement a live SDR Agentforce agent
• Automated lead processes, including contextual emails and meeting setups
• Allowed sales team to focus more on client relationships and delivering superior customer experiences
• Plans to develop two additional Agentforce agents for other areas of organizational support

Industry Perspectives

Dinesh Rao, EVP & Chief Delivery Officer at Infosys, emphasized the transformative power of agentic AI in enterprise operations. He stated, "By integrating cutting-edge technology offerings, such as Infosys Topaz, and a deep understanding of our clients' needs, we are empowering businesses to unlock sustainable growth, enhance productivity, and build a foundation for long-term success in an AI-powered world."

Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers at Salesforce, highlighted the collaboration's potential, saying, "The collaboration with Infosys enables Salesforce to help customers conceptualize and adapt Agentforce faster and at scale, through industry agentic AI solutions."

As enterprises continue to navigate the evolving landscape of AI-driven solutions, Infosys' Customer Experience Suite for Salesforce represents a significant step forward in harnessing the power of agentic AI for business transformation and enhanced customer experiences.