Tech Mahindra, Uniphore partner to build Agentic AI Factory
- Tech Mahindra partners with Uniphore to build an Agentic AI Factory
- Integration uses Uniphore’s Business AI Cloud for SLMs and AI agents
- Initial focus is on Retail sourcing and BFSI claims processing
- Partnership aims to scale AI adoption across EMEA and North America
*this image is generated using AI for illustrative purposes only.
Tech Mahindra has partnered with Uniphore to co-build an Agentic AI Factory aimed at accelerating enterprise AI adoption across EMEA and North America.
The collaboration integrates Uniphore’s Business AI Cloud (BAIC) platform with Tech Mahindra’s digital transformation capabilities. This setup enables the development of domain-specific Small Language Models (SLMs) and AI agents tailored for enterprise workflows.
Strategic Focus Areas
The partnership initially targets two high-priority industry domains:
- Retail: Solutions will focus on Strategic Sourcing, applying agentic AI to procurement workflows, supplier intelligence, and cost optimization.
- BFSI: Initial solutions will address Unclaimed Benefits and Claims Processing, prioritizing accuracy, compliance, and resolution speed.
Birendra Sen, President of Business Process Services at Tech Mahindra, noted that enterprises are moving beyond generic AI toward contextual, outcome-driven solutions. He stated the partnership allows clients to unlock tangible business value in sectors like BFSI and Retail.
Platform Capabilities
Uniphore’s BAIC platform unifies enterprise data, knowledge, models, and AI agents with built-in security and governance. Carl Borsody, Chief Revenue Officer at Uniphore, highlighted Tech Mahindra’s presence in 90 countries with over 1,100 global clients as a key asset for scaling this repeatable delivery motion.
The companies plan to extend the Agentic AI Factory model to additional industries and geographies in the coming months.
Historical Stock Returns for Tech Mahindra
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +1.00% | -3.57% | -6.04% | +15.29% | +0.98% | 0.0% |
How will the focus on Small Language Models (SLMs) impact the cost structure and deployment speed for enterprises compared to using large foundational models?
What specific regulatory hurdles might arise when deploying agentic AI for claims processing and unclaimed benefits in the BFSI sector across different EMEA jurisdictions?
Which additional industry verticals are most likely to be targeted next by the Agentic AI Factory, and what unique workflow challenges do they present?
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