Tech Mahindra and ServiceNow have expanded their multi-year partnership to accelerate how enterprises transition from AI pilots to production-scale deployments.

Partnership overview

The collaboration between Tech Mahindra and ServiceNow is aimed at delivering enterprise AI solutions that are ready to deploy at scale. By joining forces, the two companies intend to offer clients access to integrated AI capabilities designed for large enterprise environments.

The partnership positions Tech Mahindra as a delivery and implementation partner alongside ServiceNow's platform, enabling enterprises to adopt AI-driven workflows and automation at scale. The alliance reflects the increasing emphasis within the technology sector on making enterprise-grade AI accessible and deployable without extensive customisation.

Tech Mahindra announced the inauguration of its new Toronto Innovation Hub on Aug. 6, 2026, marking a strategic expansion of its operations in Canada. The facility is designed to accelerate AI-led enterprise transformation by integrating AI innovation, client co-creation, and talent development under one roof. This move reinforces the company's long-term commitment to the Canadian market, leveraging local expertise backed by global delivery capabilities to help enterprises navigate digital change.

The hub serves as a central platform for faster collaboration between customers, industry partners, academic institutions, and Tech Mahindra experts. It aims to address evolving business priorities by bringing together diverse stakeholders to drive real business outcomes. Richard Lobo, Chief People Officer at Tech Mahindra, stated that organizations across industries are seeking to adopt AI faster while building the right skills and innovation ecosystem. He noted that the hub creates an environment where ideas can move more quickly into implementation, helping organizations access the talent and capabilities needed for their next phase of growth.

Workforce and Upskilling Focus

The new hub supports Tech Mahindra's nearly 2,200-strong workforce in Canada, making AI and continuous learning central to how teams build skills and service clients. Employees will have access to modern workspaces, AI-enabled learning programs, and upskilling initiatives designed to prepare them for the next wave of technology change. Over the next 12 months, the company plans to train and enable AI-ready professionals in Toronto through structured training programs, industry-aligned curriculum, mentorship, and professional certifications.

Sector-Specific Innovation

Supporting the company's continued growth strategy in North America, the facility will strengthen customer engagement across specific high-growth sectors. The hub will focus on advancing innovation in key technology domains while serving critical industry verticals. The following table outlines the target sectors and corresponding technology focus areas:

Ecosystem Collaboration

Beyond internal workforce development, the Toronto Innovation Hub will serve as a platform for broader ecosystem engagement. It will host collaborative research, innovation showcases, hackathons, industry roundtables, and community engagement initiatives. These activities aim to bring together academia, industry, and government to accelerate innovation and strengthen Canada's technology ecosystem. Through these investments in local talent and industry collaboration, Tech Mahindra intends to support local employment and contribute to the country's growing digital economy.