Tech Mahindra has been named a winner at FICO’s second annual Global System Integrator (GSI) Partner Hackathon, recognized for developing a solution that addresses the financial losses caused by Cash-on-Delivery (COD) returns in India’s e-commerce sector. The winning team presented their solution at FICO World 2026, held from May 19 to 22, 2026, in Orlando, Florida, demonstrating how real-time decisioning can mitigate operational risks in high-return environments.

The hackathon, held at FICO’s Bengaluru campus, challenged leading GSI partners to build real-world solutions using the FICO Platform. Tech Mahindra’s entry focused on the disparity between COD and prepaid order returns, noting that industry reports cite Return-to-Origin (RTO) rates of 25-30% for COD orders compared to just 2-3% for prepaid transactions. The solution is designed to evaluate more than 70 risk signals across the cart-to-payment journey to determine COD eligibility, prepaid incentive strategies, delivery partner selection, and dark store routing.

Key Metrics of the Solution

Based on a volume of one million orders per month, the platform is projected to deliver a 6-9% reduction in RTO rates. This improvement translates to approximately ₹1 crore (around $120,000 USD) in monthly loss reductions for retailers. The architecture is built to provide transparent, explainable, and audit-ready decisioning, allowing enterprises to strengthen governance while reducing operational losses.

Anil Venuturupalli, SVP, Global Head of the Banking & Products Group and Chief Product Officer for Financial Services at Tech Mahindra, stated that retailers are increasingly seeking intelligent decision-making beyond simple transaction processing. He noted that the award-winning solution demonstrates how transparent, real-time decisions across the customer journey can enable smarter fulfillment and optimized payment strategies.

What the Numbers Show

The significant gap between COD RTO rates (25-30%) and prepaid RTO rates (2-3%) highlights a structural inefficiency in India’s e-commerce logistics model. By leveraging data analytics to filter COD eligibility before dispatch, Tech Mahindra’s solution targets the primary driver of these losses. The projected savings of ₹1 crore per month on a base of one million orders suggests a scalable impact, where even marginal improvements in conversion efficiency yield substantial cost avoidance for merchants operating on thin margins.

The solution was evaluated by a panel of five FICO judges based on alignment with the challenge, business impact, innovation, customer appeal, teamwork, and presentation quality. Jason Andrew, Chief Revenue Officer at FICO, remarked that the best solutions address problems others view as inevitable, highlighting Tech Mahindra’s approach to the COD returns crisis as an opportunity for innovation rather than a fixed cost of doing business.

Tech Mahindra Limited company name will host a non-deal roadshow for analysts and institutional investors in Singapore on July 30 and 31, 2026. The event aims to facilitate direct engagement between the company’s leadership and the investment community, providing updates on business performance and strategic direction without disclosing any unpublished price-sensitive information.

The interaction is structured to include both group meetings and one-on-one sessions, allowing for broader dissemination of information as well as detailed discussions with specific stakeholders. The event will take place physically in Singapore, starting from 06.30 a.m. IST on Thursday, July 30, and continuing through Friday, July 31, 2026. The audience will be limited to analysts, investors, and funds.

The company issued the intimation on July 24, 2026, in compliance with Regulation 30(6) read with Schedule III of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015. Ruchie Khanna, Company Secretary at Tech Mahindra, signed the disclosure submitted to the Bombay Stock Exchange and the National Stock Exchange of India.

Meeting Details

The schedule is subject to change due to exigencies on the part of the company or the participating analysts and investors. Tech Mahindra emphasized that the primary objective of the roadshow is to maintain transparency and keep the investment community informed about its ongoing operations and future outlook within regulatory frameworks.

What This Means for Investors

While no specific financial results or strategic announcements were previewed in the filing, such roadshows are critical for market sentiment. They allow management to address queries regarding recent performance, sector trends, and growth initiatives directly. For a technology consulting firm like Tech Mahindra, which operates across 90 countries with over 146,000 professionals, these interactions help reinforce confidence among global funds and domestic analysts alike. Investors should monitor subsequent filings for any material developments discussed during these sessions.