One Mobikwik Systems Limited has filed its Business Responsibility and Sustainability Report (BRSR) for the financial year ending March 31, 2026. The disclosure provides a comprehensive overview of the company's environmental, social, and governance (ESG) performance for FY26.

The report highlights operational data including workforce composition, energy consumption patterns, and grievance redressal mechanisms. It also details the company's adherence to the National Guidelines on Responsible Business Conduct (NGRBC).

Workforce and Human Capital

The company reported a total workforce of 2,759 employees as of the end of FY26. This figure includes 789 permanent employees and 1,970 non-permanent staff. The workforce composition saw a significant increase from 1,813 employees in FY25.

Female representation within the permanent workforce stands at 23% (178 employees). At the leadership level, women constitute 37.5% of the Board of Directors and 67% of Key Managerial Personnel.

The turnover rate for permanent employees was 38.6% in FY26, up from 20.3% in the previous year. The company reported no disciplinary actions related to bribery or corruption during the period.

Environmental Impact

Total energy consumption rose to 948 GJ in FY26, compared to 848 GJ in FY25. All reported energy usage was derived from non-renewable sources. Consequently, energy intensity per crore of turnover increased to 0.86 GJ/Crores from 0.73 GJ/Crores in the prior year.

Greenhouse gas emissions totaled 416.9 metric tonnes of CO2 equivalent (Scope 1 + Scope 2) for FY26. This represents a slight increase from 400.8 metric tonnes recorded in FY25. The company noted that Scope 1 emissions remained stable at 228.8 metric tonnes, while Scope 2 emissions rose to 188.1 metric tonnes.

Water withdrawal increased significantly to 31,038.75 kilolitres, driven by third-party municipal water sources. Waste generation stood at 3.26 metric tonnes, primarily consisting of paper waste.

Governance and Stakeholder Engagement

The company received 85,175 customer complaints during FY26, a decrease from 128,717 in FY25. Only 159 complaints remained pending resolution at year-end, all resolved within regulatory timelines. No complaints were recorded regarding sexual harassment, discrimination, or human rights violations.

What the Numbers Show

The divergence between rising operational inputs and complaint volumes warrants observation. While employee headcount grew by approximately 52% and energy consumption rose by 12% in FY26, customer complaints fell by roughly 34%. This suggests that scaling operations did not correlate with a proportional increase in customer grievances, potentially indicating improved service efficiency or product stability despite rapid workforce expansion.

One MobiKwik Systems Limited has completed the transfer of its entire digital lending (Lending Services Provider or LSP) business, along with associated employees, to its wholly owned subsidiary, MobiKwik Distribution Services Private Limited (MDSPL). The transaction was executed in accordance with the Business Transfer Agreement and is effective as of August 18, 2026.

The company disclosed the completion under Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The transaction follows previous stock exchange intimations dated May 22, 2026, June 2, 2026, and July 2, 2026. Shareholders approved the move through a special resolution via postal ballot on July 2, 2026.

Transaction Details

The consideration for the slump sale will be discharged through the issuance of Non-Convertible Debentures by MDSPL to One MobiKwik Systems Limited. The valuation is based on the book value of the assets and liabilities of the LSP business as determined on the appointed date, August 18, 2026. Following shareholder approval, One MobiKwik Systems Limited infused ₹60.85 crore as equity into MDSPL.

The LSP business forms part of the company’s broader financial services segment. The restructuring moves this specific lending operations vertical into a dedicated subsidiary entity, allowing for consolidated management under the parent group while separating the operational structure.

Leadership and Strategic Outlook

With the transition complete, Manish Pathania has been appointed Chief Business Officer of MDSPL to spearhead the lending vertical. He will oversee the digital lending business and drive its next phase of growth, building on MobiKwik’s capabilities across customer origination, underwriting, credit risk management, servicing and collections. Pathania brings close to two decades of experience across digital lending, having previously headed the digital lending business at Bajaj Markets and worked for GE Money and HDB Financial Services.

The creation of MDSPL as a dedicated digital lending subsidiary provides a focused operating structure for the digital lending business as the Group propels its broader financial services strategy. Earlier, in April 2026, the RBI had approved the Group’s NBFC application, subject to the condition that the LSP business be migrated to a wholly owned subsidiary before the Certificate of Registration is issued.

Business Performance

The transition comes as MobiKwik’s digital lending business demonstrated strong growth – Financial Services Gross Profit shot up 459% YoY in Q1 FY27, driven by improved credit quality and recovery efforts. During the quarter, 32% of disbursals were through the Distribution Model while 68% of disbursals were through the FLDG (First Loss Default Guarantee) Model.

The Group sees significant headroom to deepen credit penetration across its 9.5 crore engaged existing customers, while maintaining a disciplined approach to underwriting, credit risk and portfolio quality. The Company is poised to achieve quarterly disbursals of ₹1,000+ crore in the upcoming quarters, driven by AI-led growth initiatives and new lender partnerships.