One MobiKwik Systems Limited dispatched its 18th Annual General Meeting notice and FY26 annual report to shareholders on August 21, 2026. The company published newspaper advertisements confirming the completion of this dispatch on August 22, 2026, in compliance with SEBI regulations.

The documents were sent electronically to members with registered email addresses. Shareholders without registered emails received letters containing web links to access the materials. The filings were made pursuant to Regulations 30 and 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

AGM and e-voting details

The 18th AGM is scheduled for Tuesday, September 22, 2026, at 11:00 am via video conferencing and other audio-visual means. This mode complies with MCA Circular No. 03/2025 dated September 22, 2025, and applicable SEBI circulars. Proxies will not be available as the meeting is held virtually.

Shareholders on record as of September 15, 2026, are eligible to vote. The company appointed DPV & Associates LLP as the scrutinizer for the e-voting process. Results will be declared on or before Thursday, September 24, 2026.

FY26 financial performance

The annual report highlights a significant improvement in underlying economics during FY26. Consolidated total income remained broadly stable at ₹11,541.95 Mn compared to ₹11,924.90 Mn in FY25. However, profitability metrics showed marked recovery.

The company reported its first two consecutive profitable quarters in H2 FY26, with cumulative H2 PAT of ₹84 Mn. EBITDA swung ₹742 Mn year-on-year to near break-even at ₹(51.94) Mn.

Payments business highlights

Payments GMV reached ₹1,821 Bn in FY26, a 57% year-on-year increase, marking the 13th consecutive quarter of all-time-high GMV. Customer-initiated UPI transactions grew 170% year-on-year, significantly outpacing the industry growth rate of 26%.

Payments gross margin expanded to 33.4% for the full year, reaching an all-time high of 39.1% in Q4 FY26. Net payments margin recovered to 16 basis points, exceeding the company's guidance band of 12 to 15 basis points, despite the payments take rate declining from 66 basis points to 47 basis points. Payment gateway costs fell from 48 basis points of GMV in FY25 to 29 basis points in FY26.

Financial services transformation

The financial services business underwent structural improvement during FY26. Total disbursements were ₹32,380 Mn, up 31% year-on-year, entirely composed of ZIP EMI. Net financial services margin improved from 0.35% of digital credit GMV in Q4 FY25 to 5.39% in Q4 FY26.

The Reserve Bank of India granted in-principle approval for the group's NBFC application in April 2026, opening a pathway to own-book lending and co-lending with public- and private-sector banks.

AI and operating leverage

Fixed costs held flat at ₹4,426 Mn in FY26, virtually unchanged from ₹4,410 Mn in FY25, despite Payments GMV growing 57%. AI-driven efficiencies included 80% of platform code being AI-generated, 86% of customer support interactions self-served through AI, and 55% of early-stage loan collections managed by AI agents through KwikCollect. Lending operational costs fell 95% year-on-year in Q4 FY26.

Disclosure and compliance

Ankita Sharma, Company Secretary and Compliance Officer, signed the disclosure filed with the National Stock Exchange of India Limited and BSE Limited on August 21, 2026. The newspaper advertisements confirming the dispatch were published on August 22, 2026. The notice and annual report are available at the company's investor relations website.

One Mobikwik Systems Limited has filed its Business Responsibility and Sustainability Report (BRSR) for the financial year ending March 31, 2026. The disclosure provides a comprehensive overview of the company's environmental, social, and governance (ESG) performance for FY26.

The report highlights operational data including workforce composition, energy consumption patterns, and grievance redressal mechanisms. It also details the company's adherence to the National Guidelines on Responsible Business Conduct (NGRBC).

Workforce and Human Capital

The company reported a total workforce of 2,759 employees as of the end of FY26. This figure includes 789 permanent employees and 1,970 non-permanent staff. The workforce composition saw a significant increase from 1,813 employees in FY25.

Female representation within the permanent workforce stands at 23% (178 employees). At the leadership level, women constitute 37.5% of the Board of Directors and 67% of Key Managerial Personnel.

The turnover rate for permanent employees was 38.6% in FY26, up from 20.3% in the previous year. The company reported no disciplinary actions related to bribery or corruption during the period.

Environmental Impact

Total energy consumption rose to 948 GJ in FY26, compared to 848 GJ in FY25. All reported energy usage was derived from non-renewable sources. Consequently, energy intensity per crore of turnover increased to 0.86 GJ/Crores from 0.73 GJ/Crores in the prior year.

Greenhouse gas emissions totaled 416.9 metric tonnes of CO2 equivalent (Scope 1 + Scope 2) for FY26. This represents a slight increase from 400.8 metric tonnes recorded in FY25. The company noted that Scope 1 emissions remained stable at 228.8 metric tonnes, while Scope 2 emissions rose to 188.1 metric tonnes.

Water withdrawal increased significantly to 31,038.75 kilolitres, driven by third-party municipal water sources. Waste generation stood at 3.26 metric tonnes, primarily consisting of paper waste.

Governance and Stakeholder Engagement

The company received 85,175 customer complaints during FY26, a decrease from 128,717 in FY25. Only 159 complaints remained pending resolution at year-end, all resolved within regulatory timelines. No complaints were recorded regarding sexual harassment, discrimination, or human rights violations.

What the Numbers Show

The divergence between rising operational inputs and complaint volumes warrants observation. While employee headcount grew by approximately 52% and energy consumption rose by 12% in FY26, customer complaints fell by roughly 34%. This suggests that scaling operations did not correlate with a proportional increase in customer grievances, potentially indicating improved service efficiency or product stability despite rapid workforce expansion.