HRH Next Services Limited has released the transcript of its analyst and investor earnings conference call regarding the audited financial results for the half-year and financial year ended March 31, 2026. The call was conducted on June 10, 2026, at 2:00 PM IST, and the transcript is now available on the company's website. The company reported a 54.89% increase in Profit After Tax (PAT) for FY26, driven by operational efficiency and the initial contributions from its AI division, AINA.

Revenue from operations for the year stood at ₹6816.03 lakh, an increase of 17.84% compared to the previous year. EBITDA for the period rose to ₹1265.54 lakh with a margin of 18.57%. Management attributed the margin expansion to cost consolidation initiatives under 'Operation Green Cover' and the integration of AI-enabled services, which contributed ₹7 crore to the total revenue.

Financial Performance

The company demonstrated strong operational efficiency and profitability growth in FY26. Key financial metrics include significant improvements in margins and bottom-line performance.

Strategic Initiatives and AINA Launch

HRH Next launched AINA, its vernacular AI division, to enhance customer experience and operational efficiency. The division focuses on providing AI-powered customer support, workflow automation, and real-time agent assistance. During the call, management revealed that AINA has gone live with three full production deployments and generated ₹7 crore in revenue during FY26. The company anticipates that AINA will contribute to a 7% reduction in people costs, a 5-10% increase in topline, and a 3-4% uplift in margins.

The company has also formed strategic partnerships, including with Pradhi AI Solutions Private Limited for voice intelligence insights and OARA Innovation Labs Pvt. Ltd. for AI-led transformation. These alliances aim to drive innovation and improve service quality through advanced analytics and automation.

Operational Highlights

HRH Next handled 46.54 million calls in 2026 (till date) across its eight strategic locations. The company’s operational footprint includes centers in Hyderabad, Coimbatore, Bangalore, Warangal, Nizamabad, Tumkur, and Palakkad. The total facilitated revenue through its CX Operations Hub was ₹13.6 billion+ annually, handling over 47 million transactions across sectors such as Fintech, Foodtech, and E-Commerce.

Conference Call Details

Source: https://lodr-files.dhan.co/lodr-inputs/Company/INE0R3501012/2c6fd6c252b5449f.pdf

HRH Next Services Limited has entered into a strategic agreement with Chai Shots Private Limited to provide outbound call center services. The partnership aims to cater to the prospective customers of Chai Shots Private Limited, leveraging HRH Next's service capabilities. This agreement is expected to enhance the service outreach for Chai Shots Private Limited while securing a steady business engagement for HRH Next Services Limited over the contract period.

The agreement was executed under Regulation 30, with the scheduled date recorded as June 2, 2026. The duration of the contract is set for two years, providing a defined timeframe for the service engagement. The terms stipulate that either party retains the discretion to terminate the agreement for convenience without assigning any reason, provided a prior written notice of one month is issued to the other party.

Disclosures confirm that there is no shareholding by HRH Next Services Limited in Chai Shots Private Limited. Furthermore, the parties involved are not related to the promoter, promoter group, or group companies of the listed entity. Consequently, the transaction does not fall within the scope of related party transactions.

The following table summarizes the key particulars of the disclosure:

No additional disclosures regarding nominees on the board or potential conflicts of interest were reported. In the event of any rescission, amendment, or alteration of the agreement, the listed entity is obligated to disclose the details to the stock exchanges, including the names of the parties, nature of the agreement, date of execution, and the impact of such changes.