HCL Technologies has expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform. This partnership aims to enable organizations to deploy and scale AI in real business environments by combining advanced ServiceNow AI capabilities with enterprise workflow orchestration. The launch coincides with HCLTech's sponsorship of the Sydney Google Cloud Summit 2026.

Enterprise AI Solutions on Gemini Enterprise

The collaboration introduces enterprise AI solutions on Gemini Enterprise that combine Gemini's advanced AI capabilities with ServiceNow's workflow platform. This initiative is anchored in ServiceNow's Blueprint for Agentic Business, a framework for structured, outcome-driven AI adoption. A key component of this launch is a next-generation Factory Shop Floor Assistant, which delivers real-time operational intelligence to manufacturing environments to enable faster decision-making and improved efficiency.

Initial solutions span two high-impact domains. In Field Services, Gemini Live, integrated with ServiceNow Field Service Management, delivers real-time audio and visual intelligence to field technicians for faster issue resolution. In Customer Experience, solutions ensure customer intent is preserved across channels. HCLTech is also leveraging ServiceNow's AI Control Tower to enhance visibility and governance of AI agents within Gemini Enterprise. Additionally, an ITOps ServiceNow Agent is available on Google Cloud Marketplace for Gemini Enterprise to support incident management and remediation in enterprise IT environments.

The following table outlines the key domains and solutions introduced as part of this expanded collaboration:

Partner Perspectives

"Bringing agentic AI to the enterprise requires deep integration into the systems that businesses rely on every day," said Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud. "Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization."

"The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action," said Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow. "By bringing together ServiceNow's AI-native platform, HCLTech's implementation expertise, and Google Cloud's Gemini Enterprise capabilities, we are helping organizations build the foundation for an agentic enterprise."

Key Focus Areas

The expanded collaboration focuses on enabling enterprises to transition from experimentation to scaled deployment of agentic AI. The solutions are designed to deliver measurable impact across industries. HCLTech will showcase these capabilities at the Sydney Google Cloud Summit 2026 and the Sydney ServiceNow World Forum.

HCL Technologies Limited has been selected as a strategic partner by Neste to drive a long-term AI-led efficiency transformation. The partnership is part of Neste's company-wide performance improvement program designed to make the company operationally stronger and strategically more focused for growth in its core renewables business. HCLTech will drive IT service consolidation, boost efficiency, and build an agile, scalable technology capability for the global energy producer.

As part of the agreement, Neste will utilize HCLTech's scale and deep technical expertise in areas directly related to its core business competencies. The initial priority for the partnership is to drive efficiency and maintain business continuity while establishing a solid foundation for long-term collaboration. This initiative is intended to support Neste's strategic goals and deliver business operational excellence.

Leadership Perspectives

Eeva Sipilä, CFO at Neste, stated that the partnership plays a key role in strengthening core IT capabilities as part of ongoing efforts to improve performance and simplify the IT landscape. Ajay Bahl, Chief Growth Officer, Energy and Manufacturing at HCLTech, emphasized that the step strengthens IT service delivery and supports a more efficient operating model aligned with the changing needs of the global energy sector.

Key Partnership Details

The following table outlines the core aspects of the strategic collaboration between HCLTech and Neste:

About the Companies

Neste is the world's leading producer of renewable diesel and sustainable aviation fuel (SAF), with production on three continents. The company's renewables production capacity is expected to reach 6.8 million tons annually in 2027, and its revenue stood at EUR 19.0 billion in 2025. HCLTech is a global technology company with over 227,000 people across 60 countries, delivering capabilities centered around AI, digital, engineering, cloud, and software. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.