HCL Technologies Ltd, Circles, and GreySkies have announced their participation in the TM Forum Catalyst Program to develop an AI-powered multi-agent framework for autonomous network operations. The collaboration, announced on June 23, 2026, aims to unify customer experience, network operations, and business processes into an intelligent, real-time operational ecosystem for Communication Service Providers (CSPs). The initiative is designed to accelerate end-to-end automation, enhance service assurance, and improve customer engagement while unlocking new monetization opportunities through AI-driven insights.

The project combines Circles' AI-native digital telco platform and customer engagement capabilities with GreySkies' AI-enabled network operations and HCLTech's AI-led automation. These capabilities are integrated through TM Forum Open APIs within an Open Digital Architecture (ODA) framework. The solution enables telecom service providers to analyze customer and network signals in real time, anticipate issues, and drive autonomous decision-making across the enterprise.

As part of the program, the companies are collaborating with leading telecom operators such as Circles.Life, KDDI, Orange, and TELUS. The integration of advanced AI capabilities with open, standards-based architectures supports the transition to self-optimizing networks. This approach is intended to improve operational efficiency, accelerate insight-to-action, and enhance customer lifetime value.

Collaboration Overview

The following table summarizes the key elements of the partnership:

Strategic Collaboration

The partnership brings together complementary capabilities to address the rising expectations of service providers. Sanjay Kaul, Chief Revenue Officer at Circles, emphasized the role of AI in delivering personalized and anticipatory experiences. Dr. Ibrahim Ghaleb, Chief Operating Officer at GreySkies, highlighted the importance of AI-driven observability and assurance in anticipating and resolving issues before they impact customers.

Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech, stated that the inclusion in the TM Forum Catalyst Program reflects the company's commitment to co-innovate with the global telecom ecosystem. He noted that combining multi-agent AI capabilities with open architectures enables service providers to deliver intelligent and agile customer experiences at scale.

Project Showcase

The Catalyst projects developed through this collaboration will be showcased at TM Forum's DTW Ignite event in Copenhagen. The event will bring together industry leaders to explore collaborative innovation and the future of telecommunications transformation.

HCL Technologies Limited has been recognized as a Leader in four quadrants of the ISG Provider Lens SAP Ecosystem 2026 assessment for the U.S. region. The designation, announced on June 23, 2026, highlights the company's comprehensive service portfolio, strong market presence, innovative strength, and competitive stability in SAP-related services.

The recognition specifically covers SAP S/4HANA system transformation for large accounts, SAP application managed services (AMS), SAP Business AI and Business Technology Platform (BTP) services, and managed cloud services for SAP ERP. This positioning underscores HCL Technologies 's ability to support the enterprise shift toward AI-first, clean-core transformation focused on measurable outcomes.

The company’s capabilities include accelerating S/4HANA adoption with lower risk, improving efficiency through automation, and enabling AI-led business operations through platforms such as AI Force. Its strength in managing secure, resilient SAP environments across hybrid and cloud landscapes helps enterprises derive consistent value from their investments.

“HCLTech—helps enterprises realize the full value of their SAP transformations, driving long-term outcomes and building more adaptable, data-driven organizations. By combining deep industry SAP expertise with AI capabilities and clean-core strategies, we enable clients to navigate change with confidence and deliver sustained business value,” said Praveen Bhat, EVP, Global Head, SAP, HCLTech.

Key Recognitions

The following table details the four quadrants where HCL Technologies was named a Leader:

HCL Technologies is a global technology company with over 227,000 people across 60 countries. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.