Genesys International Corporation has issued the notice for its 44th Annual General Meeting (AGM) scheduled for September 30, 2026. The meeting will address several key corporate actions, including the approval of a new employee stock option scheme, the appointment of a new statutory auditor, and a significant reallocation of unutilised Qualified Institutions Placement (QIP) proceeds.

The Board had previously approved these measures in its meeting held on September 2, 2026. The AGM notice provides detailed timelines for e-voting and outlines the specific resolutions requiring shareholder consent.

AGM and E-voting details

The 44th AGM will be conducted through Video Conferencing (VC) or Other Audio-Visual Means (OAVM) at 3:30 pm IST on September 30, 2026.

Shareholders holding shares as on the cut-off date of September 18, 2026, are eligible to vote. Remote e-voting will commence on September 23, 2026, at 9:00 am and conclude on September 29, 2026, at 5:00 pm.

Reallocation of QIP proceeds

A significant special business item involves varying the objects of the QIP issue raised in May 2025. The company raised ₹11,000 lakh through the QIP. As of September 2, 2026, ₹4,561.04 lakh has been utilised, leaving a balance of ₹6,438.96 lakh.

The Board proposes to reallocate ₹4,000 lakh from the unutilised proceeds towards the repayment of bank loans. This move aims to optimise the capital structure and save on finance costs, with an estimated annual saving of ₹320 lakh.

The remaining unutilised amount of ₹2,438.96 lakh will continue to be used for the development of technology platforms and creation/updation of map content as originally planned.

Revised utilisation plan

The proposed new object, "Repayment of bank loan," will utilise ₹4,000 lakh in FY26-27. The remaining balance of ₹513.36 lakh is planned for utilisation in FY27-28.

New ESOP Scheme and Auditor Appointment

The AGM will also seek approval for the "Genesys ESOP Scheme – 2026." The scheme proposes granting up to 30,00,000 stock options with a face value of ₹5 each, aggregating to ₹1,50,00,000. Eligible employees include those from the company and its subsidiaries.

Additionally, shareholders will vote to appoint M/s. G. K. Choksi & Co., Chartered Accountants, as Statutory Auditors for five consecutive years, replacing M/s. MSKA & Associates whose term expires after this AGM. Dr. Yogita Shukla will also be appointed as a Director by rotation.

What the Numbers Show

The decision to redirect ₹4,000 lakh of QIP funds toward debt repayment indicates a strategic shift towards deleveraging. With only ₹4,561.04 lakh of the initial ₹11,000 lakh raised being utilised for operational purposes like tech platform development and data centre setup, the company appears to be prioritising balance sheet strength over aggressive capital expenditure in the near term. This reallocation is expected to reduce interest outflows by approximately ₹320 lakh annually.

Genesys International Corp announced advancements to its Genesys Cloud Agentic Virtual Agent, introducing the Scaled Cognition APT-2 large action model, new voice innovations, and deeper enterprise connectivity to automate complex customer interactions.

The company stated that enterprise AI is shifting from isolated use cases to distributed networks of agents. Gartner predicts that by 2028, 80% of organizations will see AI agents consume the majority of their APIs, up from less than 20% in 2026.

Enhanced Intelligence and Voice Capabilities

Genesys is expanding the intelligence behind Agentic Virtual Agent through the Scaled Cognition APT-2 large action model. This model is designed to improve reasoning accuracy, factual grounding, and execution reliability. It supports richer agent specifications, longer workflows, faster response times, and improved multilingual performance.

New voice capabilities aim to enable more natural conversations. End-of-Turn Detection helps the agent understand when a customer has finished a thought, reducing awkward pauses. Contextual Tuning allows the agent to adapt its terminology, tone, and speaking style to reflect the organization’s brand and interaction context.

Integrations with ElevenLabs and Deepgram expand voice technology choices. ElevenLabs provides expressive, natural-sounding voices, while Deepgram offers real-time speech recognition built for conversational AI, helping the agent understand interruptions and changing intent.

Enterprise Connectivity and Development

Building on its acquisition of Pinkfish, Genesys is expanding Agentic Virtual Agent with more than 500 enterprise integrations and access to over 25,000 Model Context Protocol (MCP)-compatible tools. This enables secure access to CRM, ERP, IT service management, and other business applications to gather context and take action.

Agent2Agent (A2A) interoperability allows Agentic Virtual Agent to collaborate with specialized AI agents across platforms such as Salesforce and ServiceNow. This enables task delegation and coordination across multistep business processes, connecting customer conversations to the systems needed for resolution.

Development teams can use spec-driven development to describe desired customer experiences using existing materials like process documentation. AI helps translate these into deployable configurations. New AI-assisted authoring analyzes agent design to identify opportunities for improvement.

Customer Impact and Adoption

Organizations including Global Payments, MTN South Africa, Utility Warehouse, UOL, and Charles Sturt University are adopting Agentic Virtual Agent. Some customers report multimillion-dollar annualized savings and Net Promoter Score gains of more than 70 points.

Riachuelo, a major Brazilian fashion retailer, replaced its traditional chatbot with Genesys Agentic Virtual Agent. The move increased customer retention from 30% to 84%, improved CSAT by 60 points within the first year, and boosted productivity by more than 400% without adding staff.

Zeppelin Rental GmbH is using the solution to enhance digital customer experience, allowing customers to describe job site needs in natural language rather than searching product catalogs.

Timeline and Availability

More than 7,500 organizations worldwide, including ESPN, CarMax, HSBC, Nestlé, and Nationwide, rely on Genesys Cloud. Capabilities with AWS, Deepgram, Meta, Salesforce, ServiceNow, Sierra, and the Scaled Cognition APT-2 model are available today.

ElevenLabs integration is expected to be generally available by the third quarter of the Genesys fiscal year (Aug. 1–Oct. 31, 2026). Adobe integration is expected in the first quarter of the next fiscal year (Feb. 1–April 30, 2027). Additional capabilities, including native voice enhancements, A2A interoperability, and AI-assisted authoring, are expected to become generally available in the fourth quarter of the company’s fiscal year (Nov. 1, 2026–Jan. 31, 2027).

What the Numbers Show

The source data highlights a significant projected shift in API consumption patterns. The share of APIs consumed by AI agents is expected to quadruple from less than 20% in 2026 to 80% by 2028. This indicates a rapid acceleration in the adoption of autonomous AI agents across enterprises, supported by tangible operational improvements such as Riachuelo’s 400% productivity boost.