Adani Total Gas files BRSR for FY26 reporting 98,726 customer complaints
Adani Total Gas Limited filed its Business Responsibility and Sustainability Report for FY26, disclosing 98,726 customer complaints and improved emission intensity. The report covers consolidated operations across 26 states, with assured ESG performance data.
*this image is generated using AI for illustrative purposes only.
Adani Total Gas Limited has submitted its Business Responsibility and Sustainability Report for the financial year 2025-26, disclosing that 99.20% of its turnover was derived from the distribution of gaseous fuels. The report, which covers the period from April 1, 2025, to March 31, 2026, was filed pursuant to Regulation 34 of the SEBI Listing Regulations and has been assured by SGS India Private Limited.
The company reported a total of 98,726 customer complaints during FY26, with 9 complaints pending resolution at the end of the year. In the previous financial year, the company received 74,622 complaints, with 14 pending resolution. The report highlights that the company operates on a consolidated basis, including its wholly owned subsidiaries Adani TotalEnergies E-Mobility Limited and Adani TotalEnergies Biomass Limited.
Operational Overview
Adani Total Gas Limited operates a network of 2,533 plants and 52 offices nationally. The company's primary business activities include the sale of Piped Natural Gas (PNG), Compressed Natural Gas (CNG), Liquefied Natural Gas (LNG), Compressed Biogas (CBG), and Electric Vehicle Charging (EV). The company's paid-up capital stands at ₹109.98 crore.
| Metric | Value |
|---|---|
| Paid-up Capital | ₹109.98 crore |
| Total Plants | 2,533 |
| Total Offices | 52 |
| National Locations | 26 States |
Environmental Performance
The company reported total Scope 1 emissions of 91,721 tCO2e and Scope 2 emissions of 47,991 tCO2e for FY26. The combined emission intensity per rupee of turnover was 21.80 tCO2e/crore, an improvement from 23.00 tCO2e/crore in the previous year. Adani Total Gas has implemented a Leak Detection and Repair programme across 7,520 km of its network to mitigate methane emissions.
| Emission Parameter | FY 2025-26 (tCO2e) | FY 2024-25 (tCO2e) |
|---|---|---|
| Total Scope 1 Emissions | 91,721 | 80,662 |
| Total Scope 2 Emissions | 47,991 | 45,200 |
| Total Scope 3 Emissions | 26,29,219 | 20,74,877 |
Governance and Assurance
The disclosures in the report are made on a consolidated basis. SGS India Private Limited provided reasonable assurance for the BRSR Core Indicators and limited assurance for select BRSR indicators. The company's Corporate Responsibility Committee, which has 100% independence at the Board level, oversees strategies related to environmental, social, and governance aspects.
Historical Stock Returns for Adani Total Gas
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +3.69% | -7.98% | +17.23% | +25.39% | +9.60% | -54.08% |
How will the company manage the significant 26.7% year-over-year increase in Scope 3 emissions alongside its expansion goals?
What specific strategies will be employed to address the rising volume of customer complaints as the network scales?
What are the capital allocation plans for scaling up the EV charging and Compressed Biogas segments to diversify beyond traditional gaseous fuels?
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