Banco Azteca has scaled its automation program to orchestrate more than 8,800 enterprise processes using UiPath Maestro. The Mexican financial institution deployed 300 production automations to coordinate people, AI agents, and systems across its operations.

Enterprise-Scale Orchestration

UiPath (NYSE: PATH) announced that Banco Azteca transformed its automation strategy by moving from individual task automation to end-to-end business process orchestration. The bank leverages a single, governed operating model to manage complex workflows involving third-party partners and internal teams.

Since launching its automation journey in 2020, Banco Azteca established an internal AI and robotic process automation Center of Excellence. Led by over 20 developers, business analysts, and data scientists under the executive sponsorship of Manuel Delgado Forey, Chief Operating Officer and Head of Customer Service, the program is now one of Latin America’s most mature.

Operational Impact

The orchestrated workflow covers critical functions including compliance, fraud prevention, legal, procurement, HR, customer service, and social media. The deployment of these automations is equivalent to the output of over 3,300 full-time employees, allowing staff to focus on higher-value work while handling growing workloads.

A flagship application involves Elektra’s post-sales operations for elektra.mx, the retail e-commerce site of Group Elektra (Banco Azteca’s parent company). The system manages cancellation, delivery, and order-related requests by processing communications, framing outreach to sellers, monitoring responses, and prioritizing cases. Exceptions are routed to employees only when human judgment is required, significantly accelerating customer resolution times.

What the Numbers Show

The scale of automation indicates a significant shift in operational leverage. With 300 distinct automations driving the coordination of 8,800 processes, each automation averages approximately 29 processes. This high ratio suggests that UiPath Maestro enables the bank to manage complex, multi-step workflows rather than simple, linear tasks, maximizing the utility of each automated bot.

Future Roadmap

Banco Azteca plans to extend this operating model into anti-money laundering initiatives and intelligent ATM monitoring. These efforts aim to optimize cash distribution based on customer demand, continuing the transition from executing individual tasks to building a scalable framework for coordinated enterprise-wide operations.

Ben Fiechtner, President of Americas & Strategic International Markets at UiPath, noted that moving from individual automations to a fully orchestrated model unlocks speed and capacity at scale.

UiPath (NYSE: PATH) has launched UiPath Maestro Flow, a developer-first orchestration capability that allows enterprise builders to use modern coding agents to design, run, observe, and govern end-to-end business processes. The new tool addresses the challenge of implementing AI agents as real business processes by providing a critical orchestration layer that prevents process logic from becoming fragmented, difficult to govern, or costly to maintain.

Developer-first orchestration canvas

Maestro Flow combines the speed of AI-native development with enterprise-grade durability and governance. It allows teams to keep their existing code-first workflows while gaining the execution, observability, and governance required for production environments. By coordinating AI agents, robots, APIs, documents, and people within one flow, the platform runs on the same Maestro orchestration engine already trusted by enterprises.

The release specifically targets the gap between prototype speed and production durability. Without this orchestration layer, prototypes often cannot ship, work stalls during review, and automations remain untracked. Maestro Flow ensures that the version prototyped is the version that ships into production, removing the need for rebuilding or re-platforming.

Supported coding agents and environments

Builders can utilize the coding agents they already rely on to design and govern complete business processes as a single artifact. The supported tools include:

• Claude Code
• Cursor
• GitHub Copilot
• Codex

These agents operate from native development environments such as VS Code or UiPath Studio, providing a fast, code-first build experience directly on an enterprise-grade orchestration engine.

Strategic positioning

Raghu Malpani, Chief Product and Technology Officer at UiPath, stated that enterprises face an orchestration problem rather than an agent problem. While it is easier than ever to build an agent with coding agents, running a real business process spanning agents, robots, systems, and people requires an orchestration layer that can prove what happened at every step. Malpani described Maestro Flow as the missing layer that runs on the durable, governed orchestration foundation of the UiPath Platform.

Developers can access UiPath Maestro Flow immediately through the company's product page. For processes that do not require extensive management, UiPath is also offering UiPath Maestro Lite, a lightweight option that matches operational depth with the cost and criticality of the work.