UiPath, Inc. today announced Maestro Case, a new AI-native capability designed to orchestrate dynamic, exception-heavy business processes across the enterprise. The tool extends governed orchestration and automation to complex case management, allowing organizations to manage chaotic, long-running cases with greater visibility, control, and execution speed. By coordinating AI agents, robots, people, applications, and data within a single workflow, Maestro Case addresses the challenges posed by hybrid workflows that combine static, repeatable processes with dynamic, context-dependent operations.
In a survey of nearly 600 C-Suite and IT practitioners at large companies with $1B+ in revenue, UiPath found that 52% reported the presence of hybrid workflows in their day-to-day operations. These dynamic processes, such as customer requests and investigations, are often managed through disconnected emails and spreadsheets, leading to delays and inconsistent outcomes. Maestro Case treats the case as a dynamic business entity that carries its data, participants, timeline, and execution context across stages, actors, and systems to mitigate these issues.
Configurable case and stage management agents help move work forward, while robots, AI agents, and people execute tasks within governed workflows. The system allows for human review and escalation to be built into the process for exceptions, compliance needs, and decisions requiring judgment. As an AI-native offering, Maestro Case is fully supported by any coding agent of choice across every stage of a case, including build, test, debug, deploy, and operate.
"Modern case management is no longer about tracking work—it's about orchestrating dynamic complex processes, where exceptions are the norm," said Raghu Malpani, Chief Technology & Product Officer, UiPath. "With Maestro Case, organizations can bring together people, AI agents, systems, and business processes into a single coordinated experience. Teams can resolve complex cases faster, adapt to changing business needs, and deliver the visibility, governance, and agility required in today's enterprise environment."
Early design adopters have reported measurable results from implementing the solution. The benefits include a 60–80% reduction in average case handling time and a three-to-five times increase in cases resolved without human intervention. Additionally, SLA compliance has improved by more than 25 percentage points. One financial services adopter projects more than $12 million in annual savings from leveraging Maestro Case to automate dispute resolution and KYC case workflows.
Maestro Case is available today as part of the Maestro business orchestration product set. UiPath is a leader in business orchestration and automation, trusted by organizations worldwide to transform enterprise complexity into intelligent, secure operations.