Silver Touch Technologies Limited has announced its selection for a major AI-enabled digital governance engagement on 3rd March, 2026. The initiative focuses on building a next-generation, citizen-centric portal and public grievance management ecosystem that aims to transform how citizens, stakeholders, and officials interact with public services through a secure, scalable, and intelligent digital platform.

Air Cargo Complex Digital Platform Development

The company has been entrusted with the design and development of the official website for Air Cargo Complex, Mumbai Customs, Zone III. The comprehensive project includes integration of an AI-powered chatbot and intelligent information architecture to enhance service delivery and user experience.

AI-Powered Citizen Interface

At the core of the transformation is a multilingual AI chatbot designed to revolutionize citizen engagement with government services. The intelligent system offers comprehensive capabilities to enhance user experience and service accessibility.

The AI chatbot features include:

• Query Response System: Responds to citizen queries on procedures, documentation, and regulatory frameworks
• Contextual Information: Provides detailed answers on import/export processes and compliance requirements
• Intelligent Discovery: Enables smart information search across circulars, orders, acts, and notifications
• Conversational Context: Retains conversation history for coherent user engagement
• Role-Based Access: Supports authenticated role-based personalization as an optional module

Backend Management and Analytics

The system incorporates advanced backend knowledge management capabilities with comprehensive analytics dashboards for performance monitoring:

Strategic Business Impact

This engagement reinforces Silver Touch Technologies' expertise across multiple domains of digital transformation. The project demonstrates the company's capabilities in AI-enabled public digital platforms, large-scale information architecture modernization, and secure document lifecycle management.

Key strategic areas highlighted by this project:

• AI-enabled public digital platforms
• Large-scale information architecture modernization
• Secure document lifecycle management
• Citizen grievance and interaction management systems
• Long-term, SLA-driven public sector digital programs

Management Commentary

Commenting on the development, Mr. Minesh V. Doshi, Executive Director, Silver Touch Technologies Limited, stated: "This initiative reflects our continued commitment to building intelligent, citizen-first digital ecosystems for government institutions. By integrating AI, advanced search, and secure information management frameworks, we are enabling transparent, accessible, and responsive governance."

Company Profile and Expertise

Silver Touch Technologies Limited operates as a leading IT solutions and digital transformation company with specialized expertise in government sector digitization. The company's core competencies span across AI and intelligent automation, e-governance platforms, cloud-native architecture, secure enterprise systems, and open-source microservices-based deployments.

The company continues to strengthen its partnerships with central and state government institutions, focusing on modernizing public service delivery and enhancing citizen engagement through technology-led innovation. This latest project addition further solidifies Silver Touch's position in the government digital transformation sector.

Silver Touch Technologies Limited has announced the receipt of a purchase order from the Food Safety and Standards Authority of India (FSSAI) for a comprehensive digital transformation engagement. The announcement was made on 23rd February 2026, highlighting the company's continued expansion in government sector digital initiatives.

Contract Overview

Under the current mandate, Silver Touch Technologies will serve as Managed Service Provider (MSP) for Application Development, Enhancement, Operations & Maintenance of FSSAI Portals and Applications. The Food Safety and Standards Authority of India operates as the apex food regulatory authority under the Ministry of Health & Family Welfare, Government of India, responsible for protecting and promoting public health through regulation and supervision of food safety.

Comprehensive Service Portfolio

The engagement encompasses a wide range of technical services designed to modernize FSSAI's digital infrastructure:

Strategic Significance

This engagement is structured as a long-term contract encompassing development and multi-year maintenance phases, providing strong revenue visibility and continuity for the company. The contract reinforces Silver Touch Technologies' leadership position in strategic government digital transformation programs.

Commenting on the development, Mr. Minesh V. Doshi, Executive Director, Silver Touch Technologies Limited, stated: "The order strengthens the Company's position in large-scale Government digital transformation programs and reinforces its capabilities in enterprise portal development, cloud-native architecture, cybersecurity compliance, and mission-critical system management."

Company Profile

Silver Touch Technologies Limited operates as a fast-growing IT solutions, consulting, and services company delivering e-Governance, enterprise platforms, and digital transformation solutions. The company leverages cloud, AI, automation, analytics, and open-source technologies to support large-scale, mission-critical programs for government and enterprise customers in India and globally.