Intellect Design Arena Launches eMACH.ai AI-First Banking Platform at India AI Impact Summit 2026
Intellect Design Arena Limited launched eMACH.ai AI-First Banking platform at India AI Impact Summit 2026, featuring 550 domain-aware agents across banking operations. The platform uses Natural Language Experience to enable customer interaction in everyday language, delivering up to 35% reduction in customer queries and 10x faster loan onboarding. Built specifically for Indian banks with enterprise-grade compliance, the system includes Bank GPT, 65+ Digital Experts, and specialized user journeys for lending, trade finance, and customer management.

*this image is generated using AI for illustrative purposes only.
Intellect Design Arena announced the launch of eMACH.ai AI-First Banking platform at the India AI Impact Summit 2026 in New Delhi on February 18, 2026. The comprehensive platform represents a significant advancement in banking technology, featuring 550 domain-aware agents designed to make banking invisible, intelligent, and inseparable from customers' daily lives.
Platform Architecture and Core Features
The eMACH.ai ecosystem is built on five strategic foundations, with Natural Language Experience (NLX) serving as the primary foundation. This technology allows customers to interact with banking services using everyday spoken or written language, eliminating barriers related to language, literacy, and technology proficiency.
| Foundation: | Description |
|---|---|
| Natural Language Experience: | Enables interaction using everyday language across devices |
| Hyper-personalisation: | Creates personally relevant moments using customer data |
| Embedded Finance: | Predicts and services customer needs in real-time |
| Autonomous Operating Models: | Leverages banking data intelligence for proactive action |
| Enterprise Governance: | Ensures compliance with role-based access controls |
The platform enables customers to ask questions, make service requests, or invest easily in their own language using voice or text across multiple devices. The AI-First Banking system offers solutions, advice, and recommendations based on extensive learning of user personas, priorities, government schemes, and regulatory guidelines.
Comprehensive Banking Solutions
The AI-First Banking Ecosystem delivers three key components designed for enterprise-grade banking operations:
Bank GPT provides instant intelligence and seamless service, resulting in up to 35% decrease in customer queries on transactional items through automated resolution. The system services customers instantly and efficiently across various banking functions.
Digital Experts Platform includes 65+ pre-trained Digital Experts built on Purple Fabric Open Business Impact AI Platform. These experts enable banks to deploy Agentic AI Systems that collaborate like human teams while ensuring every output complies with bank policy and regulatory requirements.
Specialized User Journeys
The platform offers AI-First ready user journeys across multiple banking domains:
| Domain: | Key Benefits |
|---|---|
| Lending: | Accelerates loan onboarding by up to 10 times, reduces NPA risks by 30% |
| Trade Finance: | Reduces manual effort by 50%, achieves 90%+ accuracy in document processing |
| Complaints Management: | Multi-agentic solution for improved operations |
| Retail Banking: | Autonomous savings optimization and tax-efficient investment guidance |
| SME Banking: | Automates 90%+ payment reconciliation, projects 45-day liquidity |
For retail customers, the system provides autonomous savings by moving surpluses to high-yield accounts, optimizes debt management, and offers tax guidance with pre-filled investment applications based on spending patterns. SME customers benefit from automated payment reconciliation using Account Aggregator and Invoice Parser, along with proactive cash flow management through the OCEN network.
Leadership Perspective
Arun Jain, Chairman & Managing Director of Intellect Design Arena, emphasized the platform's inclusive approach: "Banking customers are no longer limited by their resources, exposure, access, or the language they speak. We have achieved Boundaryless Banking by launching multi-lingual, Natural language based AI-First Banking for a global audience."
Jain highlighted the platform's alignment with Indian banking innovation: "Indian banking has always been a global pioneer, leading with inclusive financial innovations such as UPI and the Aadhaar-enabled payment system. We at Intellect are proud to offer an AI-first banking ecosystem that enables banks to accelerate innovation through first-principles thinking."
Regulatory Compliance and Enterprise Features
The AI-First banking ecosystem is purpose-built for Indian banks and leverages enterprise-grade knowledge to deliver applications that comply with local regulatory protocols. The platform includes continuous LLM learning and optimization capabilities, enabling bank IT and business teams to convert ideas into functional products while maintaining compliance standards.
The system incorporates enterprise governance and security features with role-based data access controls, real-time audit trails, and comprehensive traces to ensure AI performance meets banking standards without hallucination or underperformance issues.
Historical Stock Returns for Intellect Design Arena
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -0.72% | -8.30% | -24.32% | -24.86% | -0.61% | +57.01% |


































