InterGlobe Aviation Limited has announced a comprehensive compensation package exceeding ₹500.00 crores for customers affected by operational disruptions during December 3-5. The airline continues addressing regulatory oversight while prioritizing customer service recovery through systematic refund processing and compensation measures.

Major Compensation Initiative Unveiled

The company has disclosed through official regulatory filing that compensation will exceed ₹500.00 crores for customers whose flights were cancelled within 24 hours of departure time and those severely stranded at airports during the December disruption period. The airline plans to reach out to all affected customers in January for smooth compensation disbursement.

Refund Processing Status Update

InterGlobe Aviation has confirmed that refund processing remains the primary focus through December 2025, with most refunds already completed for affected customers. The company emphasizes processing refunds efficiently, expeditiously, and with utmost urgency for remaining cases.

DGCA Regulatory Meeting Scheduled

CEO Pieter Elbers remains scheduled to appear before the DGCA Committee of Officers on December 12. Company Secretary and Chief Compliance Officer Neerja Sharma confirmed this regulatory requirement through official stock exchange filing under SEBI Listing Regulations.

Customer Communication Strategy

The airline has outlined a systematic approach to customer compensation, emphasizing identification of severely impacted flights and passengers. The company's official social media communication reinforces commitment to making the compensation process transparent and customer-friendly.

InterGlobe Aviation's proactive disclosure of the substantial compensation package demonstrates significant financial commitment to customer service recovery while maintaining regulatory compliance across operational and securities requirements.

InterGlobe Aviation 's budget carrier IndiGo has significantly scaled up its operations, now operating over 2,200 flights daily across all 138 destinations in its network. The airline has demonstrated remarkable operational recovery, maintaining full schedule integrity while serving over 3.5 lakh customers daily with normalized on-time performance standards.

Substantial Capacity Expansion Achieved

IndiGo has announced a major milestone in its operational recovery, expanding from the initial 1,800 flights when operations stabilized on December 9 to over 2,200 flights currently. The airline continues to maintain full network connectivity across all 138 operational destinations while delivering consistently reliable service to its expanding customer base.

Potential Relief from Capacity Restrictions

The Aviation Minister has indicated that capacity reductions imposed on IndiGo could be lifted after the airline submits its proposal to authorities. This development comes as the carrier has successfully demonstrated operational stability and compliance with regulatory requirements, maintaining consistent performance across its expanded network.

Complete Network Recovery and Growth

IndiGo has successfully maintained all destinations in its network since December 8, demonstrating a complete turnaround from earlier operational disruptions. The airline's gradual and careful capacity addition strategy has enabled it to scale operations significantly while maintaining operational excellence and normal on-time performance standards.

DGCA Compliance and Future Outlook

Despite the operational expansion and potential for capacity restriction relief, the DGCA order continues to influence IndiGo's capacity planning. The airline has revised its capacity growth expectations from high teens growth to high single to early double-digit percentage growth in terms of ASKs (Available Seat Kilometers), while successfully demonstrating its ability to maintain operational efficiency within regulatory frameworks.