InterGlobe Aviation Limited has announced a comprehensive compensation package exceeding ₹500.00 crores for customers affected by operational disruptions during December 3-5. The airline continues addressing regulatory oversight while prioritizing customer service recovery through systematic refund processing and compensation measures.

Major Compensation Initiative Unveiled

The company has disclosed through official regulatory filing that compensation will exceed ₹500.00 crores for customers whose flights were cancelled within 24 hours of departure time and those severely stranded at airports during the December disruption period. The airline plans to reach out to all affected customers in January for smooth compensation disbursement.

Refund Processing Status Update

InterGlobe Aviation has confirmed that refund processing remains the primary focus through December 2025, with most refunds already completed for affected customers. The company emphasizes processing refunds efficiently, expeditiously, and with utmost urgency for remaining cases.

DGCA Regulatory Meeting Scheduled

CEO Pieter Elbers remains scheduled to appear before the DGCA Committee of Officers on December 12. Company Secretary and Chief Compliance Officer Neerja Sharma confirmed this regulatory requirement through official stock exchange filing under SEBI Listing Regulations.

Customer Communication Strategy

The airline has outlined a systematic approach to customer compensation, emphasizing identification of severely impacted flights and passengers. The company's official social media communication reinforces commitment to making the compensation process transparent and customer-friendly.

InterGlobe Aviation's proactive disclosure of the substantial compensation package demonstrates significant financial commitment to customer service recovery while maintaining regulatory compliance across operational and securities requirements.

InterGlobe Aviation 's budget carrier IndiGo has successfully restored full operational stability, now operating 1,950 flights daily that seamlessly connect all 138 destinations across its network. The airline has demonstrated remarkable recovery following significant network adjustments, achieving zero same-day cancellations for three consecutive days and restoring on-time performance to top-tier industry standards.

Potential Relief from Capacity Restrictions

The Aviation Minister has indicated that capacity reductions imposed on IndiGo could be lifted after the airline submits its proposal to authorities. This development comes as the carrier has successfully demonstrated operational stability and compliance with regulatory requirements, maintaining consistent performance across its network.

Complete Network Recovery Achieved

IndiGo has announced that all destinations in its network have been fully connected since December 8, marking a complete turnaround from the operational disruptions experienced earlier. The airline's operations have stabilized since December 9, with the company maintaining a reliable schedule with no same-day cancellations for the last three days, except for negligible cancellations due to weather, technical, or other external uncontrollable factors.

DGCA Regulatory Compliance and Recovery Path

The operational recovery comes after IndiGo successfully implemented network adjustments following the DGCA's December 9 order to curtail scheduled flights for the Domestic Winter Schedule by 10.00%. The airline has demonstrated its ability to maintain operational efficiency while complying with regulatory requirements, working hand-in-hand with authorities to normalize operations. The Aviation Minister's recent statement suggests a potential pathway for the airline to regain full capacity once it submits the required proposal.

Revised Capacity Outlook Impact

Despite the operational recovery and potential for capacity restriction relief, the DGCA order continues to impact IndiGo's capacity guidance. The airline has revised its capacity growth expectations from high teens growth to high single to early double-digit percentage growth in terms of ASKs (Available Seat Kilometers).