ICRA Limited has affirmed InterGlobe Aviation 's credit ratings while the airline has appointed an external aviation expert to conduct a comprehensive review of recent operational disruptions. The rating agency maintained the ICRA [AA] (Stable) rating for long-term facilities and ICRA [A1+] rating for short-term facilities, despite acknowledging significant challenges from Flight Duty Time Limitation (FDTL) norms implementation.
External Expert Appointment for Comprehensive Review
The Board has approved the appointment of Chief Aviation Advisors LLC, led by Captain John Illson, to conduct an independent expert review and assessment of the recent operational disruption. This decision follows recommendations from the Crisis Management Group (CMG) constituted by the IndiGo Board.
| Expert Details: |
Information |
| Lead Expert: |
Captain John Illson |
| Organization: |
Chief Aviation Advisors LLC |
| Experience: |
Over four decades in aviation |
| Expertise Areas: |
FAA, ICAO, IATA, and major global carriers |
| Specialization: |
Global aviation strategy, safety leadership, international standards |
Captain Illson brings extensive expertise in global aviation strategy, customized consulting, safety leadership, setting international standards, and new aircraft technologies. The objective is to conduct an independent root cause analysis of the recent operational disruption and identify opportunities for improvement.
Chairman's Formal Apology and Acknowledgment
Vikram Singh Mehta, Chairman of the Board of Directors, has issued a comprehensive video message addressing the operational crisis that occurred from December 3-5. The Chairman acknowledged the severe impact on passengers and formally apologized for the disruptions:
| Impact Parameter: |
Details |
| Affected Passengers: |
Thousands left stranded |
| Missed Events: |
Family events, business commitments, medical appointments |
| Baggage Issues: |
Delayed or misdirected luggage |
| International Connections: |
Multiple passengers missed connections |
Mehta stated: "We did not meet your expectations during those days. And for that, we are truly sorry." He characterized the events as "a blemish on the airline's pristine-clean record" and acknowledged that "the Company has erred."
Current Operational Recovery Status
The Chairman confirmed that operations have returned to normal levels with significant improvements:
| Recovery Metric: |
Current Status |
| Daily Flights: |
Over 1,900 flights |
| Destinations Connected: |
All 138 destinations |
| On-Time Performance: |
Back to normal high levels |
| Refunds Processed: |
Several hundred crores |
| Baggage Status: |
Remaining delayed baggage being delivered |
ICRA's Credit Rating Affirmation
Despite operational challenges, the rating agency has maintained its credit assessment across all facility categories:
| Facility Type: |
Amount (₹ crores) |
Rating |
| Short Term Fund Based Limits - Overdraft: |
4,351.50 |
ICRA [A1+] |
| Short Term Non-Fund Based Limits - Letter of Credit: |
312.50 |
ICRA [A1+] |
| Long-Term Non-Fund Based - Bank Guarantee: |
987.50 |
ICRA [AA] (Stable) |
| Long Term/Short Term Non-Fund Based Limits - SBLC: |
3,162.88 |
ICRA [AA] (Stable)/ICRA [A1+] |
| Total Bank Line Facilities: |
9,000.00 |
- |
Root Cause Analysis and Corrective Measures
The Chairman clarified that the disruptions resulted from a combination of factors rather than deliberate actions:
| Contributing Factor: |
Details |
| Technical Issues: |
Minor technical glitches |
| Seasonal Changes: |
Winter season schedule adjustments |
| Weather Conditions: |
Adverse weather impact |
| System Congestion: |
Increased aviation system congestion |
| FDTL Implementation: |
Updated crew rostering rules |
With the Board's approval now in place, the independent expert review will begin at the earliest, and the reviewer will submit a comprehensive report to the Board upon completion. This initiative represents a proactive approach to prevent future disruptions of similar magnitude.
Financial Impact and Market Strength
ICRA's assessment highlights significant near-term financial pressures including revenue loss from flight cancellations and higher operating costs for passenger compensation. However, the company maintains strong market fundamentals:
| Market Position: |
Details |
| Domestic Market Share: |
Approximately 63% by passengers carried |
| Fleet Size: |
434 aircraft |
| Network Coverage: |
91 domestic and 40 international destinations |
| Unencumbered Cash: |
₹38,500.00 crores |
| Service Years: |
19 years of operations |
Despite operational challenges, ICRA maintains confidence in InterGlobe Aviation's market leadership and expects any financial leverage breach to be temporary, with recovery anticipated in the next fiscal year.