Indigo: Company Uses Lessons From Last Year To Improve Operations And Move Forward
IndiGo is progressing with its global expansion strategy under CEO Pieter Elbers' leadership, adding over one crore customers and launching 10 new international destinations with 30 new routes. The airline operates over 2,200 daily flights and has expanded its network to 139 destinations while addressing operational challenges and strengthening resilience.

*this image is generated using AI for illustrative purposes only.
Interglobe Aviation 's IndiGo is advancing to the next phase of its strategy to become a major global airline after a year of accelerated network expansion, Chief Executive Officer Pieter Elbers announced. The airline has made significant progress across multiple strategic areas including customer growth, product development, network expansion, cargo operations, and maintenance services.
Customer Growth and Operations Scale
IndiGo expects to close the year with over 12.30 crore customers, marking an addition of over one crore customers compared to the previous year. The airline currently operates over 2,200 flights per day, serving more than 10 lakh customers every three days.
| Operational Metric: | Performance |
|---|---|
| Daily Flights: | Over 2,200 |
| Expected Annual Customers: | Over 12.30 crore |
| Customer Growth: | +1.00 crore vs previous year |
| Customer Volume: | 10+ lakh every 3 days |
International Network Expansion
During the year, IndiGo launched 10 new international destinations and 30 new international routes as part of its global expansion strategy. The airline is set to launch non-stop services to Athens starting January 23, which will mark the international debut of India's first narrow-body Airbus A321XLR aircraft.
Domestic Network Growth
IndiGo commenced operations as the launch carrier at Navi Mumbai International Airport and expanded to new airports in Purnea and Rewa. The airline added several destinations to its domestic network including Hindon, Adampur (Jalandhar), Kishangarh, and Bikaner. IndiGo is also preparing to commence operations from Noida International Airport (Jewar) in due course.
| Network Expansion: | Details |
|---|---|
| Total Destinations: | 139 |
| Domestic Destinations: | 97 |
| International Destinations: | 42 |
| New International Destinations: | 10 |
| New International Routes: | 30 |
Operational Challenges and Recovery
Addressing the early-December operational disruptions, IndiGo acknowledged the industry-wide challenges that impacted customers, for which the airline has apologized. The company stated it rapidly restored its network and operations to normal while focusing on strengthening operational processes and resilience. IndiGo is fully collaborating with regulatory authorities and providing requested information to the regulator's committee.
Strategic Outlook
CEO Pieter Elbers emphasized that IndiGo has progressed across multiple strategic pillars including customers, product development, domestic and international networks, cargo operations, and MRO services under government guidance. He noted that the airline's renewed focus will drive further scale, innovation, and impact across new frontiers while keeping customers at the center of all operations.
Historical Stock Returns for Interglobe Aviation
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -1.96% | -1.63% | -6.85% | -13.05% | +17.24% | +191.73% |















































