Swiggy has recorded a significant block trade involving 5 million shares executed at a price of ₹332 per share. This represents a substantial transaction in the food delivery platform's stock.

Block Trade Details

The transaction details highlight the scale of institutional or bulk investor activity in Swiggy's shares:

Understanding Block Trades

Block trades are typically large-volume transactions executed outside the regular market mechanism to minimize impact on stock prices. These trades usually involve institutional investors, mutual funds, or other large stakeholders looking to buy or sell substantial quantities of shares without affecting the stock's market price through regular trading channels.

Market Implications

The execution of such a large block trade indicates significant investor interest in Swiggy's equity. Block trades of this magnitude often reflect strategic decisions by institutional investors or changes in major shareholding patterns. The transaction represents a considerable volume of shares changing hands in a single trade, demonstrating the liquidity available in Swiggy's stock among large investors.

Swiggy 's Food Marketplace CEO Rohit Kapoor outlined the transformational role of artificial intelligence in revolutionizing India's food delivery landscape during his appearance at the World Economic Forum 2026 in Davos. Speaking to PTI in a video interview on Monday, Kapoor emphasized how generative AI is already reshaping the food delivery ecosystem across multiple operational areas.

AI-Powered Customer Service Revolution

Kapoor highlighted the immediate impact of generative AI on customer service operations, explaining how the technology enables real-time quality assessment and intervention. The AI system provides live understanding of customer service discussions, allowing for immediate action when issues arise. This capability represents a significant advancement in customer experience management, offering unprecedented responsiveness to customer concerns.

The democratization of intelligence through AI has created opportunities across all stakeholder groups within the food delivery ecosystem. According to Kapoor, the technology now provides actionable insights at everyone's fingertips, transforming how different participants interact with the platform.

Comprehensive Operational Intelligence

The AI implementation at Swiggy extends beyond customer service to encompass comprehensive operational intelligence across the platform:

This multi-faceted approach ensures that AI benefits flow throughout the entire delivery ecosystem, optimizing performance at each touchpoint.

Embracing Transformational Change

Kapoor emphasized that Swiggy's leadership has fully embraced the transformational change brought by AI technology. The company views this technological shift as essential for future competitiveness, with experimental initiatives underway across various operational areas. The CEO stressed the importance of embracing AI at this critical juncture, positioning the company to leverage emerging capabilities as they mature.

Robotics and Drone Delivery Prospects

While AI drives current operational improvements, Kapoor also discussed the evolving role of robotics and drone technology in food delivery. Robotics applications have shown promise in warehouse operations, while drone delivery pilots have been conducted in select areas. However, these technologies remain largely experimental rather than mainstream business operations.

Regarding drone delivery timeline, Kapoor noted that widespread adoption depends on cost reduction and technological evolution. While drones excel at reaching specific locations, the challenge lies in solving last-mile delivery to customers' doorsteps, particularly in complex environments like office buildings and residential societies.

Future Technology Integration

Kapoor expressed optimism about technology advancement while acknowledging current limitations. He emphasized that drone delivery adoption will accelerate when low-cost options become available, as competing delivery methods must remain economically viable. The evolution of delivery models will likely address current challenges, including precise doorstep delivery in multi-story buildings and gated communities.

The Swiggy executive's comments reflect the company's strategic approach to technology adoption, balancing innovation with practical implementation considerations. As AI continues democratizing intelligence across the food delivery ecosystem, the company positions itself to capitalize on emerging opportunities while addressing operational challenges through technological solutions.