Swiggy 's Food Marketplace CEO Rohit Kapoor has redefined the conversation around delivery jobs, positioning them as a crucial 'third pillar' of India's employment landscape rather than mere gig work. Speaking at the World Economic Forum Annual Meeting, Kapoor emphasized that these roles should be recognized as flexible employment opportunities that complement traditional job markets.

The Three Pillars of Employment

Kapoor outlined his vision of India's employment structure, identifying three distinct pillars that create comprehensive livelihood opportunities:

"Gig sounds like a little bit of a fancy term, but the reality is it's flexible employment. And I truly see this as a third pillar," Kapoor explained during his interaction with PTI.

Platform Scale and Workforce Diversity

The scale of this employment model has reached significant proportions, with Kapoor revealing that approximately 2.5 million people worked on the Swiggy platform at some point last year. He emphasized that this figure represents just one platform, indicating the massive scope of flexible employment across the industry.

The workforce demonstrates remarkable diversity in motivation and commitment levels:

• Long-term workers seeking stable flexible income
• Short-term workers needing monthly earnings
• Students pursuing additional income sources
• Professionals seeking supplementary income streams

"It's not monolithic. There are people who want to do this long-term. There are people who want to do this just for the month," Kapoor noted, highlighting the varied approaches workers take toward platform employment.

Policy Framework and Future Outlook

Kapoor welcomed the government's social security code as a positive development while advocating for nuanced policy approaches. He emphasized the importance of treating flexible employment differently from traditional formal employment structures.

"My only request to every stakeholder is treat it truly as different from formal employment. The moment you apply the same parameters, you will end up throttling something which is truly different," he cautioned.

Industry Growth and Characteristics

The executive expressed confidence in the sector's growth potential while acknowledging the need for continuous improvement and better public understanding of flexible employment characteristics. He emphasized that this employment model allows for fluid movement between different work categories, with people transitioning between formal employment and platform-based work as needed.

Kapoor stressed the company's commitment to developing this sector across multiple dimensions while educating stakeholders about its unique characteristics and the diverse demographics it serves. The flexible employment model represents a significant shift in how work arrangements can accommodate varying individual needs and circumstances in India's evolving job market.

Swiggy Limited has announced its quarterly earnings conference call to discuss Q3FY26 financial results with analysts and investors. The food delivery and quick commerce platform will host the virtual session on January 29, 2026, providing stakeholders with insights into its third-quarter performance.

Conference Call Details

The earnings call has been scheduled in coordination with the company's Board Meeting on the same day. Key details of the conference call are outlined below:

Participants can access the conference call through a registration link, with detailed dial-in information available on the company's investor relations website. The session will allow analysts and investors to engage directly with Swiggy's management team regarding the quarter's financial performance and business developments.

Regulatory Compliance

Swiggy submitted the conference call intimation to both major Indian stock exchanges on January 19, 2026. The communication was addressed to:

• BSE Limited (Scrip Code: 544285)
• National Stock Exchange of India Limited (Symbol: SWIGGY)

The announcement was made pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. Company Secretary and Compliance Officer Cauveri Sriram signed the formal communication, ensuring proper regulatory disclosure protocols were followed.

Investor Relations Contact

For additional information regarding the earnings call, stakeholders can contact Abhishek Agarwal, VP - Investor Relations at Swiggy Limited. The company has made conference call details available on its official investor relations portal at www.swiggy.com/corporate/investor-relations/ . This platform serves as the primary resource for investors seeking comprehensive information about Swiggy's financial communications and corporate announcements.

The scheduled earnings call represents Swiggy's commitment to maintaining transparent communication with its investor community and providing regular updates on business performance and strategic initiatives.