Hexaware Technologies , a global provider of digital and IT solutions, has announced a significant expansion of its global delivery network with the opening of a new center in Cairo, Egypt. This strategic move marks Hexaware's entry into a new geography and strengthens its presence in the Middle East and European markets.

Key Highlights

• Location: Cairo, Egypt
• Initial Workforce: 100 professionals
• Target Markets: Egypt, Middle East, and key European markets
• Services: Multilingual customer experience services
• Languages Supported: Arabic, English, and major European languages

Strategic Importance

The new delivery center in Cairo represents a significant step in Hexaware's global expansion strategy. Located in one of Cairo's leading technology parks, the center is positioned to leverage Egypt's strong education system and high availability of international language skills.

Amrinder Singh, President & Head of EMEA & APAC at Hexaware, commented on the expansion: "Cairo gives us access to rich talent and modern infrastructure, allowing us to support our clients more closely as they scale their operations in the region."

Operational Focus

The Cairo center will support Hexaware's AI-led, human-intelligence-perfected delivery model. This approach combines:

• Automation
• Analytics
• Generative AI
• Skilled teams

Shyam Mansukhani, Corporate VP & COO at Hexaware, emphasized the long-term commitment to Cairo, stating that the ecosystem allows for innovation in customer experience delivery and strengthens delivery resilience for clients.

Future Growth

Hexaware is engaging with local universities to build a steady pipeline of talent, indicating plans for future growth and expansion in the region. This aligns with the company's broader strategy to build modern, digital-first hubs across key global locations, particularly in customer experience services.

The establishment of this new delivery center underscores Hexaware's commitment to global expansion and its focus on providing tailored, multilingual services to its diverse international clientele.

Hexaware Technologies has made a remarkable debut in the Whitelane Research 2025 German IT Sourcing Study, showcasing its strong position in the competitive German market. The study, which evaluates IT service providers based on direct client feedback, has placed Hexaware among the top performers in several key categories.

Key Highlights

The Whitelane Research study, known for its comprehensive analysis of the IT sourcing landscape, gathered feedback from over 300 major organizations on more than 1,000 IT sourcing relationships. This extensive survey provides a reliable benchmark for assessing service provider performance in the German market.

Client Recognition

Hexaware's strong performance in the study reflects significant client recognition in several areas:

1. Innovation Leadership: Ranking second in innovation demonstrates Hexaware's commitment to bringing new ideas and cutting-edge technologies to its clients.

2. Transformation Capabilities: The fourth-place ranking in Transformation KPIs highlights the company's ability to support change and implement new technologies effectively in live environments.

3. Competitive Pricing: Achieving the fourth position in Price Level indicates that clients view Hexaware's services as competitively priced within market standards.

Market Implications

This debut performance in the German IT Sourcing Study marks an important milestone for Hexaware Technologies. It signifies the company's growing influence in the Continental European market and its ability to meet the high standards of the demanding German clientele.

The strong rankings across innovation, transformation, and pricing suggest that Hexaware has successfully positioned itself as a provider that can deliver both technological advancement and value for money. This balanced approach is likely to appeal to organizations looking for cost-effective yet innovative IT solutions.

Conclusion

Hexaware Technologies' impressive debut in the Whitelane Research 2025 German IT Sourcing Study underscores the company's growing reputation in the European market. By demonstrating strengths in innovation, transformation, and competitive pricing, Hexaware has established itself as a noteworthy player in the German IT services landscape. As the company continues to build on this success, it may see increased opportunities and market share in the region.