Wipro expands ServiceNow partnership to embed Agentic AI workflows
Wipro Limited announced an expanded partnership with ServiceNow on May 28, 2026, to integrate Wipro Intelligence™ with the ServiceNow AI Platform. This collaboration targets core enterprise functions like IT, HR, procurement, and cybersecurity to streamline work initiation, orchestration, and execution. The initiative aims to reduce manual coordination, accelerate turnaround times, and enhance operational governance through solutions such as SmartProcure, Telco Autonomous Networks, and Cyber Transform.

*this image is generated using AI for illustrative purposes only.
Wipro Limited announced on May 28, 2026, an expanded partnership with ServiceNow to implement and scale agentic AI workflows across core enterprise functions including IT, HR, procurement, and cybersecurity. This strategic integration combines Wipro Intelligence™ with the ServiceNow AI Platform to enable organizations to streamline the initiation, orchestration, and execution of work across enterprise systems. The initiative aims to reduce manual coordination, improve visibility into work progress, accelerate turnaround times, and strengthen operational governance.
Under the expanded partnership, Wipro will leverage specific solutions from its Wipro Intelligence™ suite that utilize ServiceNow AI Platform capabilities. These solutions include SmartProcure for streamlining procurement workflows, Telco Autonomous Networks for modernizing service operations, and Cyber Transform for strengthening security operations. By integrating these tools, enterprises can expect a unified experience for managing work requests, policy-aligned execution with built-in governance, and improved cycle times through reduced manual handoffs.
The collaboration addresses the challenge of executing AI at scale by providing a consulting-led, AI-powered approach. This approach translates business priorities into industry-aligned AI solutions, helping clients streamline operations and drive measurable outcomes. The partnership focuses on delivering policy-aligned actions that enhance employee experience, operational agility, and measurable business value.
Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, emphasized that connected, governed, and outcome-driven AI is the focus of this partnership. He noted that when agentic AI runs inside secure workflows, it enables the delivery of real results and makes the agentic enterprise possible.
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, highlighted that the partnership bridges the gap between AI ambition and execution at scale. He stated that the integration with Wipro Intelligence™ helps clients scale AI adoption with the right governance and controls in place.
| Solution | Function | Benefit |
|---|---|---|
| SmartProcure | Procurement | Streamlines workflows and improves cycle times through standardized intake and approvals |
| Telco Autonomous Networks | Service Operations | Modernizes operations by combining AI-enabled workflows with telecom-specific context |
| Cyber Transform | Cybersecurity | Strengthens security operations by improving vulnerability and incident response workflows |
Historical Stock Returns for Wipro
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -0.88% | +2.19% | -3.77% | -29.98% | -30.46% | -34.55% |
What is the expected timeline for the initial rollout of these agentic AI workflows and when will tangible ROI metrics be available?
How will this expanded partnership impact Wipro's competitive positioning against other IT service providers leveraging ServiceNow for AI automation?
Will the integration of Wipro Intelligence™ with ServiceNow lead to new joint go-to-market strategies or dedicated industry-specific solutions beyond the initial three?


































