Urban Company Posts 42% NTV Growth in Q4 FY26; FY26 Net Loss at ₹234.81 Crore

9 min read     Updated on 10 May 2026, 02:31 AM
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Urban Company reported Q4 FY26 NTV growth of 42% YoY to ₹1,148 Cr and first-ever 10 million+ orders in a quarter. For FY26, consolidated revenue from operations rose to ₹1,555.54 crore while net loss stood at ₹234.81 crore. The audited results were published in Financial Express and Jansatta on May 09, 2026, per SEBI Regulations 30 and 47.

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Urban Company (formerly known as UrbanClap Technologies India Limited and UrbanClap Technologies India Private Limited) reported its audited standalone and consolidated financial results for the quarter and year ended March 31, 2026, following a Board of Directors meeting held on May 08, 2026. The statutory audit was conducted by M/s. Price Waterhouse & Co Chartered Accountants LLP, which issued an unmodified audit report on both the standalone and consolidated financial results. Alongside the financial results, the company also issued a media release highlighting strong operational momentum, with Q4 FY26 marking the highest NTV growth across 15 quarters. In compliance with Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, the company disclosed the audio recording of its earnings call conducted on May 08, 2026, available on the company's investor relations website at https://investorrelations.urbancompany.com/ . Further, in compliance with Regulations 30 and 47 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, Urban Company disclosed on May 09, 2026 that the audited financial results were published in the following newspapers: Financial Express (English, all India editions) and Jansatta (Hindi, all India editions). The disclosure was signed by Sonali Singh, Company Secretary and Compliance Officer (Membership No.: A26585), and the results are also hosted on the company's investor relations website.

Q4 FY26 Operational Highlights

Urban Company delivered a strong operational performance in Q4 FY26, with Net Transaction Value (NTV) growing 42% YoY to ₹1,148 Cr — the highest growth recorded across 15 quarters. Revenue from operations grew 43% YoY to ₹426 Cr, and the quarter marked the first-ever 10 million+ orders in a single quarter. Adjusted EBITDA (excluding InstaHelp) stood at ₹22 Cr, representing 2.0% of NTV, with margins improving by 160 basis points. The Adjusted EBITDA loss for Q4 FY26 stood at INR (98) Cr. On a reported basis, Q4 FY26 EBITDA reflected a loss of ₹114 Cr compared to a loss of ₹90 Mn in the corresponding quarter of the prior year, while the consolidated net loss for the quarter stood at ₹161.16 crore against a net loss of ₹2.84 crore in the prior year quarter.

Metric: Q4 FY26 YoY Change
NTV: ₹1,148 Cr +42%
Revenue from operations: ₹426 Cr +43%
Adj. EBITDA Loss: INR (98) Cr
EBITDA Loss (Reported): ₹114 Cr vs Loss ₹90 Mn (YoY)
Orders in the quarter: 10M+ First Ever
Adj. EBITDA (Ex-InstaHelp): ₹22 Cr 2.0% of NTV
Consolidated net loss: ₹161.16 crore vs ₹2.84 crore loss (YoY)

FY26 Full Year Highlights

For the full fiscal year FY26, consolidated NTV grew 31% YoY to ₹4,290 Cr, while revenue from operations grew 36% YoY to ₹1,556 Cr. Both NTV and revenue accelerated for the second consecutive year. Annual transacting users reached 8.4 million, up 24% YoY. Adjusted EBITDA (excluding InstaHelp) stood at ₹106 Cr, a 9-fold increase from the prior year, while the overall Adjusted EBITDA loss was INR (129) Cr.

Metric: FY26 YoY Change
Consolidated NTV: ₹4,290 Cr +31%
Net Revenue: ₹1,556 Cr +36%
Annual Transacting Users: 8.4 Mn +24%
Adj. EBITDA (Ex-InstaHelp): ₹106 Cr +9x
Adj. EBITDA Loss: INR (129) Cr

Segment Performance

Across business segments, India Consumer Services (excluding InstaHelp) NTV grew 26% YoY in Q4 FY26, the highest across 11 quarters, with the segment remaining profitable and improving margins YoY. International operations (UAE & Singapore) recorded Q4 FY26 NTV growth of 84% YoY and also remained profitable with improving margins. Native NTV grew 67% YoY and revenue grew 75% YoY in Q4 FY26. InstaHelp delivered 2.7 million orders and ₹40 Cr NTV in Q4 FY26, up from 1.6 million orders and ₹28 Cr NTV in Q3 FY26, with March alone crossing 1.1 million orders.

The following table presents segment-wise revenue from external customers for the full year:

Segment: Year ended March 31, 2026 Year ended March 31, 2025
India consumer services (excl. InstaHelp): ₹1,086.62 crore ₹881.40 crore
— of which Service: ₹864.57 crore ₹694.83 crore
— of which Products: ₹222.05 crore ₹186.57 crore
Native: ₹266.95 crore ₹116.02 crore
International business: ₹184.59 crore ₹147.05 crore
InstaHelp: ₹17.38 crore
Grand Total: ₹1,555.54 crore ₹1,144.47 crore

At the segment results level, India consumer services (excluding InstaHelp) contributed a profit of ₹138.22 crore for the year ended March 31, 2026, while InstaHelp recorded a segment loss of ₹231.79 crore. The Native segment reported a loss of ₹33.35 crore, and the International business segment posted a profit of ₹7.56 crore.

Consolidated Financial Performance

On a consolidated basis, revenue from operations rose to ₹1,555.54 crore from ₹1,144.47 crore in the prior year. However, total expenses climbed to ₹1,835.66 crore from ₹1,223.48 crore, resulting in a net loss of ₹234.81 crore for the year, compared to a net profit of ₹239.76 crore in the prior year. Total comprehensive income for the year stood at ₹(227.40) crore against ₹238.88 crore in the prior year.

Metric: Year ended March 31, 2026 Year ended March 31, 2025
Revenue from operations: ₹1,555.54 crore ₹1,144.47 crore
Other income: ₹136.69 crore ₹116.21 crore
Total income: ₹1,692.23 crore ₹1,260.68 crore
Total expenses: ₹1,835.66 crore ₹1,223.48 crore
Loss before tax: ₹(174.60) crore ₹28.55 crore
Net profit / (loss): ₹(234.81) crore ₹239.76 crore
Total comprehensive income: ₹(227.40) crore ₹238.88 crore
Basic EPS (₹): (1.57) 1.66
Diluted EPS (₹): (1.57) 1.65

Standalone Financial Performance

On a standalone basis, revenue from operations for the year ended March 31, 2026 stood at ₹1,081.22 crore, compared to ₹782.57 crore in the prior year. The standalone net loss for the year was ₹195.37 crore, against a net profit of ₹290.02 crore in the prior year. Total comprehensive income on a standalone basis was ₹(190.15) crore compared to ₹289.41 crore in the prior year.

Metric: Year ended March 31, 2026 Year ended March 31, 2025
Revenue from operations: ₹1,081.22 crore ₹782.57 crore
Other income: ₹154.24 crore ₹127.74 crore
Total income: ₹1,235.46 crore ₹910.31 crore
Total expenses: ₹1,370.62 crore ₹831.50 crore
Loss before tax: ₹(135.16) crore ₹78.81 crore
Net profit / (loss): ₹(195.37) crore ₹290.02 crore
Total comprehensive income: ₹(190.15) crore ₹289.41 crore
Basic EPS (₹): (1.31) 2.01
Diluted EPS (₹): (1.31) 1.99

Consolidated Balance Sheet Highlights

As at March 31, 2026, consolidated total assets stood at ₹2,702.31 crore compared to ₹2,200.64 crore as at March 31, 2025. Total equity increased to ₹2,143.59 crore from ₹1,795.82 crore, supported by equity share capital of ₹146.22 crore and other equity of ₹1,997.37 crore. Cash and cash equivalents on a consolidated basis were ₹119.69 crore at the end of the year, up from ₹61.10 crore at the beginning of the year.

Balance Sheet Item: March 31, 2026 March 31, 2025
Total assets: ₹2,702.31 crore ₹2,200.64 crore
Total equity: ₹2,143.59 crore ₹1,795.82 crore
Equity share capital: ₹146.22 crore ₹48.98 crore
Other equity: ₹1,997.37 crore ₹1,746.84 crore
Cash and cash equivalents: ₹119.69 crore ₹61.10 crore
Total non-current assets: ₹752.76 crore ₹529.63 crore
Total current assets: ₹1,949.55 crore ₹1,671.01 crore

Notable Developments During the Year

Several significant events were disclosed alongside the financial results:

  • Fire at Bhiwandi warehouse: During the year ended March 31, 2026, a fire broke out at one of the Group's leased warehouses in Bhiwandi, Maharashtra, destroying inventory valued at ₹9.11 crore (consolidated, including applicable GST) and ₹2.07 crore (standalone, including applicable GST). The inventory was insured, and insurance claims have been filed.
  • Deferred tax asset reversal: The company reversed deferred tax assets of ₹35.94 crore in both the standalone and consolidated statements of profit and loss, following a review of recoverability based on updated forecasts and expected future taxable profits. Brought-forward losses, unabsorbed depreciation, and other deductible temporary differences stood at ₹228.07 crore as at March 31, 2026 (March 31, 2025: ₹104.72 crore).
  • Labour Codes provision: Following the Government of India's notification of four labour codes on November 21, 2025, the Group recognised a provision of ₹1.89 crore (consolidated) and ₹1.85 crore (standalone) towards past service cost on gratuity and compensated absences, and an additional provision of ₹0.80 crore towards contractual employees under "Other expenses."
  • Step-down subsidiary winding up delayed: The winding up of Urban Company Arabia for Information Technologies (Kingdom of Saudi Arabia), a step-down subsidiary, has been delayed beyond the originally anticipated timeline due to prevailing geopolitical factors and related administrative complexities. The process is expected to be completed within the next 5-6 months.

Service Professional Earnings

As per Urban Company's 9M FY26 Earnings Index, average monthly net earnings in-hand reached INR 28,322 for all active service professionals (excluding InstaHelp), while the top 5% of service professionals earned INR 51,673. In addition, all active service professionals are covered under group life and accidental insurance, which includes life insurance cover of up to INR 10 lacs, disability cover of up to INR 6 lacs, as well as accidental hospitalisation and OPD treatment coverage, among other benefits.

Parameter: Details
Avg. monthly net earnings (all active, ex-InstaHelp): INR 28,322
Avg. monthly net earnings (top 5%): INR 51,673
Life insurance cover: Up to INR 10 lacs
Disability cover: Up to INR 6 lacs

Auditor and Secretarial Auditor Appointments

The Board approved the appointment of M/s. BSR & Co. LLP, Chartered Accountants (Firm Registration No. 101248W/W-100022) as the incoming Statutory Auditors of the company for a term of five consecutive years, from the conclusion of the 12th AGM till the conclusion of the 17th AGM, subject to member approval at the ensuing AGM. M/s. Price Waterhouse & Co Chartered Accountants LLP will complete their term at the conclusion of the ensuing AGM.

Additionally, M/s. DPV & Associates LLP, Practicing Company Secretaries (Firm Registration No. L2021HR009500), was appointed as Secretarial Auditors for a term of five consecutive years commencing from financial year 2026-27 to 2030-31, subject to member approval at the ensuing AGM. The firm was founded by CS Devesh Vasisht (FCS No. 8488, CP No. 13700), a Fellow Member of the Institute of Company Secretaries of India, with over 18 years of experience in secretarial audit and corporate secretarial matters.

Source: None/Company/INE0CAZ01013/0b95d36993284674.pdf

Historical Stock Returns for Urban Company

1 Day5 Days1 Month6 Months1 Year5 Years
-4.74%-7.91%+14.33%-1.88%-16.28%-16.28%

Given InstaHelp's segment loss of ₹231.79 crore in FY26, what is Urban Company's timeline and strategy to achieve profitability for this segment, and at what scale does the unit economics become viable?

With international operations (UAE & Singapore) growing 84% YoY and turning profitable, which new geographies is Urban Company likely to target next for expansion?

As Urban Company's total expenses grew faster than revenue in FY26, leading to a swing from ₹239.76 crore net profit to ₹234.81 crore net loss, what specific cost levers does management plan to pull to return to profitability in FY27?

Urban Company Appoints M/s. BSR & Co. LLP as Statutory Auditors for a Five-Year Term

1 min read     Updated on 09 May 2026, 07:16 AM
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Urban Company's Board of Directors approved the appointment of M/s. BSR & Co. LLP, Chartered Accountants (Firm Reg. No. 101248W/W-100022) as Statutory Auditors for five consecutive years, effective from the conclusion of the 12th AGM to the 17th AGM, replacing M/s. Price Waterhouse & Co Chartered Accountants LLP whose term concludes at the ensuing AGM. The disclosure was made under Regulation 30 of the SEBI Listing Regulations and signed by Company Secretary Sonali Singh on May 08, 2026.

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Urban Company Limited has disclosed the appointment of M/s. BSR & Co. LLP, Chartered Accountants, as its new Statutory Auditors, pursuant to Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015. The Board of Directors, acting on the recommendation of the Audit Committee, approved the appointment on May 08, 2026. The appointment remains subject to approval by the members of the Company at the ensuing Annual General Meeting.

Change in Statutory Auditors

The transition in statutory audit engagement comes as M/s. Price Waterhouse & Co Chartered Accountants LLP (Firm Registration No. 304026E/E300009), the outgoing statutory auditors, are set to complete their term at the conclusion of the ensuing AGM. The following table summarises the key details of the auditor appointment as disclosed by the Company:

Parameter: Details
Incoming Auditor: M/s. BSR & Co. LLP, Chartered Accountants
Firm Registration Number: 101248W/W-100022
Appointment Term: 5 (five) consecutive years
Term Period: From conclusion of the 12th AGM till conclusion of the 17th AGM
Subject To: Approval of members at the ensuing AGM
Outgoing Auditor: M/s. Price Waterhouse & Co Chartered Accountants LLP
Outgoing Firm Registration No.: 304026E/E300009
Reason for Change: Completion of term of outgoing auditors
Date of Board Approval: May 08, 2026

Profile of the Incoming Auditor

M/s. BSR & Co. LLP is a limited liability partnership firm of Chartered Accountants, registered with the Institute of Chartered Accountants of India. The firm's registered office is located at the 14th Floor, Central B Wing and North C Wing, Nesco IT Park 4, Nesco Center, Western Express Highway, Goregaon (East), Mumbai - 400063. The firm is primarily engaged in providing audit and assurance services to its clients.

Regulatory Compliance

The disclosure was made in accordance with Regulation 30 of the SEBI Listing Regulations, read with SEBI Master Circular No. HO/49/14/14(7)2025-CFD-POD2/I/3762/2026 dated January 30, 2026. The relevant details as required under the applicable regulations have been enclosed as Annexure I to the filing. The Company has also indicated that the aforesaid details will be hosted on its website at https://investorrelations.urbancompany.com/ . The disclosure was signed by Sonali Singh, Company Secretary and Compliance Officer (Membership No.: A26585), on behalf of Urban Company Limited.

Historical Stock Returns for Urban Company

1 Day5 Days1 Month6 Months1 Year5 Years
-4.74%-7.91%+14.33%-1.88%-16.28%-16.28%

How might BSR & Co. LLP's audit approach differ from PricewaterhouseCoopers, and could this lead to any restatements or changes in Urban Company's financial reporting practices?

Given that Urban Company is approaching its 12th AGM, what key financial disclosures or governance changes might shareholders expect alongside the auditor transition?

How could the shift to BSR & Co. LLP, a KPMG affiliate, influence investor confidence in Urban Company ahead of any potential fundraising or IPO-related activities?

More News on Urban Company

1 Year Returns:-16.28%