Urban Company Posts 42% NTV Growth in Q4 FY26; FY26 Net Loss at ₹234.81 Crore
Urban Company reported Q4 FY26 NTV growth of 42% YoY to ₹1,148 Cr and first-ever 10 million+ orders in a quarter. For FY26, consolidated revenue from operations rose to ₹1,555.54 crore while net loss stood at ₹234.81 crore. The audited results were published in Financial Express and Jansatta on May 09, 2026, per SEBI Regulations 30 and 47.

*this image is generated using AI for illustrative purposes only.
Urban Company (formerly known as UrbanClap Technologies India Limited and UrbanClap Technologies India Private Limited) reported its audited standalone and consolidated financial results for the quarter and year ended March 31, 2026, following a Board of Directors meeting held on May 08, 2026. The statutory audit was conducted by M/s. Price Waterhouse & Co Chartered Accountants LLP, which issued an unmodified audit report on both the standalone and consolidated financial results. Alongside the financial results, the company also issued a media release highlighting strong operational momentum, with Q4 FY26 marking the highest NTV growth across 15 quarters. In compliance with Regulation 30 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, the company disclosed the audio recording of its earnings call conducted on May 08, 2026, available on the company's investor relations website at https://investorrelations.urbancompany.com/ . Further, in compliance with Regulations 30 and 47 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, Urban Company disclosed on May 09, 2026 that the audited financial results were published in the following newspapers: Financial Express (English, all India editions) and Jansatta (Hindi, all India editions). The disclosure was signed by Sonali Singh, Company Secretary and Compliance Officer (Membership No.: A26585), and the results are also hosted on the company's investor relations website.
Q4 FY26 Operational Highlights
Urban Company delivered a strong operational performance in Q4 FY26, with Net Transaction Value (NTV) growing 42% YoY to ₹1,148 Cr — the highest growth recorded across 15 quarters. Revenue from operations grew 43% YoY to ₹426 Cr, and the quarter marked the first-ever 10 million+ orders in a single quarter. Adjusted EBITDA (excluding InstaHelp) stood at ₹22 Cr, representing 2.0% of NTV, with margins improving by 160 basis points. The Adjusted EBITDA loss for Q4 FY26 stood at INR (98) Cr. On a reported basis, Q4 FY26 EBITDA reflected a loss of ₹114 Cr compared to a loss of ₹90 Mn in the corresponding quarter of the prior year, while the consolidated net loss for the quarter stood at ₹161.16 crore against a net loss of ₹2.84 crore in the prior year quarter.
| Metric: | Q4 FY26 | YoY Change |
|---|---|---|
| NTV: | ₹1,148 Cr | +42% |
| Revenue from operations: | ₹426 Cr | +43% |
| Adj. EBITDA Loss: | INR (98) Cr | — |
| EBITDA Loss (Reported): | ₹114 Cr | vs Loss ₹90 Mn (YoY) |
| Orders in the quarter: | 10M+ | First Ever |
| Adj. EBITDA (Ex-InstaHelp): | ₹22 Cr | 2.0% of NTV |
| Consolidated net loss: | ₹161.16 crore | vs ₹2.84 crore loss (YoY) |
FY26 Full Year Highlights
For the full fiscal year FY26, consolidated NTV grew 31% YoY to ₹4,290 Cr, while revenue from operations grew 36% YoY to ₹1,556 Cr. Both NTV and revenue accelerated for the second consecutive year. Annual transacting users reached 8.4 million, up 24% YoY. Adjusted EBITDA (excluding InstaHelp) stood at ₹106 Cr, a 9-fold increase from the prior year, while the overall Adjusted EBITDA loss was INR (129) Cr.
| Metric: | FY26 | YoY Change |
|---|---|---|
| Consolidated NTV: | ₹4,290 Cr | +31% |
| Net Revenue: | ₹1,556 Cr | +36% |
| Annual Transacting Users: | 8.4 Mn | +24% |
| Adj. EBITDA (Ex-InstaHelp): | ₹106 Cr | +9x |
| Adj. EBITDA Loss: | INR (129) Cr | — |
Segment Performance
Across business segments, India Consumer Services (excluding InstaHelp) NTV grew 26% YoY in Q4 FY26, the highest across 11 quarters, with the segment remaining profitable and improving margins YoY. International operations (UAE & Singapore) recorded Q4 FY26 NTV growth of 84% YoY and also remained profitable with improving margins. Native NTV grew 67% YoY and revenue grew 75% YoY in Q4 FY26. InstaHelp delivered 2.7 million orders and ₹40 Cr NTV in Q4 FY26, up from 1.6 million orders and ₹28 Cr NTV in Q3 FY26, with March alone crossing 1.1 million orders.
The following table presents segment-wise revenue from external customers for the full year:
| Segment: | Year ended March 31, 2026 | Year ended March 31, 2025 |
|---|---|---|
| India consumer services (excl. InstaHelp): | ₹1,086.62 crore | ₹881.40 crore |
| — of which Service: | ₹864.57 crore | ₹694.83 crore |
| — of which Products: | ₹222.05 crore | ₹186.57 crore |
| Native: | ₹266.95 crore | ₹116.02 crore |
| International business: | ₹184.59 crore | ₹147.05 crore |
| InstaHelp: | ₹17.38 crore | — |
| Grand Total: | ₹1,555.54 crore | ₹1,144.47 crore |
At the segment results level, India consumer services (excluding InstaHelp) contributed a profit of ₹138.22 crore for the year ended March 31, 2026, while InstaHelp recorded a segment loss of ₹231.79 crore. The Native segment reported a loss of ₹33.35 crore, and the International business segment posted a profit of ₹7.56 crore.
Consolidated Financial Performance
On a consolidated basis, revenue from operations rose to ₹1,555.54 crore from ₹1,144.47 crore in the prior year. However, total expenses climbed to ₹1,835.66 crore from ₹1,223.48 crore, resulting in a net loss of ₹234.81 crore for the year, compared to a net profit of ₹239.76 crore in the prior year. Total comprehensive income for the year stood at ₹(227.40) crore against ₹238.88 crore in the prior year.
| Metric: | Year ended March 31, 2026 | Year ended March 31, 2025 |
|---|---|---|
| Revenue from operations: | ₹1,555.54 crore | ₹1,144.47 crore |
| Other income: | ₹136.69 crore | ₹116.21 crore |
| Total income: | ₹1,692.23 crore | ₹1,260.68 crore |
| Total expenses: | ₹1,835.66 crore | ₹1,223.48 crore |
| Loss before tax: | ₹(174.60) crore | ₹28.55 crore |
| Net profit / (loss): | ₹(234.81) crore | ₹239.76 crore |
| Total comprehensive income: | ₹(227.40) crore | ₹238.88 crore |
| Basic EPS (₹): | (1.57) | 1.66 |
| Diluted EPS (₹): | (1.57) | 1.65 |
Standalone Financial Performance
On a standalone basis, revenue from operations for the year ended March 31, 2026 stood at ₹1,081.22 crore, compared to ₹782.57 crore in the prior year. The standalone net loss for the year was ₹195.37 crore, against a net profit of ₹290.02 crore in the prior year. Total comprehensive income on a standalone basis was ₹(190.15) crore compared to ₹289.41 crore in the prior year.
| Metric: | Year ended March 31, 2026 | Year ended March 31, 2025 |
|---|---|---|
| Revenue from operations: | ₹1,081.22 crore | ₹782.57 crore |
| Other income: | ₹154.24 crore | ₹127.74 crore |
| Total income: | ₹1,235.46 crore | ₹910.31 crore |
| Total expenses: | ₹1,370.62 crore | ₹831.50 crore |
| Loss before tax: | ₹(135.16) crore | ₹78.81 crore |
| Net profit / (loss): | ₹(195.37) crore | ₹290.02 crore |
| Total comprehensive income: | ₹(190.15) crore | ₹289.41 crore |
| Basic EPS (₹): | (1.31) | 2.01 |
| Diluted EPS (₹): | (1.31) | 1.99 |
Consolidated Balance Sheet Highlights
As at March 31, 2026, consolidated total assets stood at ₹2,702.31 crore compared to ₹2,200.64 crore as at March 31, 2025. Total equity increased to ₹2,143.59 crore from ₹1,795.82 crore, supported by equity share capital of ₹146.22 crore and other equity of ₹1,997.37 crore. Cash and cash equivalents on a consolidated basis were ₹119.69 crore at the end of the year, up from ₹61.10 crore at the beginning of the year.
| Balance Sheet Item: | March 31, 2026 | March 31, 2025 |
|---|---|---|
| Total assets: | ₹2,702.31 crore | ₹2,200.64 crore |
| Total equity: | ₹2,143.59 crore | ₹1,795.82 crore |
| Equity share capital: | ₹146.22 crore | ₹48.98 crore |
| Other equity: | ₹1,997.37 crore | ₹1,746.84 crore |
| Cash and cash equivalents: | ₹119.69 crore | ₹61.10 crore |
| Total non-current assets: | ₹752.76 crore | ₹529.63 crore |
| Total current assets: | ₹1,949.55 crore | ₹1,671.01 crore |
Notable Developments During the Year
Several significant events were disclosed alongside the financial results:
- Fire at Bhiwandi warehouse: During the year ended March 31, 2026, a fire broke out at one of the Group's leased warehouses in Bhiwandi, Maharashtra, destroying inventory valued at ₹9.11 crore (consolidated, including applicable GST) and ₹2.07 crore (standalone, including applicable GST). The inventory was insured, and insurance claims have been filed.
- Deferred tax asset reversal: The company reversed deferred tax assets of ₹35.94 crore in both the standalone and consolidated statements of profit and loss, following a review of recoverability based on updated forecasts and expected future taxable profits. Brought-forward losses, unabsorbed depreciation, and other deductible temporary differences stood at ₹228.07 crore as at March 31, 2026 (March 31, 2025: ₹104.72 crore).
- Labour Codes provision: Following the Government of India's notification of four labour codes on November 21, 2025, the Group recognised a provision of ₹1.89 crore (consolidated) and ₹1.85 crore (standalone) towards past service cost on gratuity and compensated absences, and an additional provision of ₹0.80 crore towards contractual employees under "Other expenses."
- Step-down subsidiary winding up delayed: The winding up of Urban Company Arabia for Information Technologies (Kingdom of Saudi Arabia), a step-down subsidiary, has been delayed beyond the originally anticipated timeline due to prevailing geopolitical factors and related administrative complexities. The process is expected to be completed within the next 5-6 months.
Service Professional Earnings
As per Urban Company's 9M FY26 Earnings Index, average monthly net earnings in-hand reached INR 28,322 for all active service professionals (excluding InstaHelp), while the top 5% of service professionals earned INR 51,673. In addition, all active service professionals are covered under group life and accidental insurance, which includes life insurance cover of up to INR 10 lacs, disability cover of up to INR 6 lacs, as well as accidental hospitalisation and OPD treatment coverage, among other benefits.
| Parameter: | Details |
|---|---|
| Avg. monthly net earnings (all active, ex-InstaHelp): | INR 28,322 |
| Avg. monthly net earnings (top 5%): | INR 51,673 |
| Life insurance cover: | Up to INR 10 lacs |
| Disability cover: | Up to INR 6 lacs |
Auditor and Secretarial Auditor Appointments
The Board approved the appointment of M/s. BSR & Co. LLP, Chartered Accountants (Firm Registration No. 101248W/W-100022) as the incoming Statutory Auditors of the company for a term of five consecutive years, from the conclusion of the 12th AGM till the conclusion of the 17th AGM, subject to member approval at the ensuing AGM. M/s. Price Waterhouse & Co Chartered Accountants LLP will complete their term at the conclusion of the ensuing AGM.
Additionally, M/s. DPV & Associates LLP, Practicing Company Secretaries (Firm Registration No. L2021HR009500), was appointed as Secretarial Auditors for a term of five consecutive years commencing from financial year 2026-27 to 2030-31, subject to member approval at the ensuing AGM. The firm was founded by CS Devesh Vasisht (FCS No. 8488, CP No. 13700), a Fellow Member of the Institute of Company Secretaries of India, with over 18 years of experience in secretarial audit and corporate secretarial matters.
Source: None/Company/INE0CAZ01013/0b95d36993284674.pdf
Historical Stock Returns for Urban Company
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| -4.74% | -7.91% | +14.33% | -1.88% | -16.28% | -16.28% |
Given InstaHelp's segment loss of ₹231.79 crore in FY26, what is Urban Company's timeline and strategy to achieve profitability for this segment, and at what scale does the unit economics become viable?
With international operations (UAE & Singapore) growing 84% YoY and turning profitable, which new geographies is Urban Company likely to target next for expansion?
As Urban Company's total expenses grew faster than revenue in FY26, leading to a swing from ₹239.76 crore net profit to ₹234.81 crore net loss, what specific cost levers does management plan to pull to return to profitability in FY27?


































