Thomas Cook (India) Limited has announced a key leadership appointment with the elevation of Deepti Sheth as President & Group Head – Human Resources on April 10, 2026. This strategic move reinforces the company's focus on strengthening leadership capabilities and people strategy across the Group.

Leadership Role and Responsibilities

In her elevated position, Deepti will spearhead the Group HR function with comprehensive responsibilities spanning multiple strategic areas. Her role encompasses shaping the organisation's people strategy with particular emphasis on talent management, leadership development and employee experience enhancement.

Professional Background and Experience

Sheth brings over two decades of comprehensive experience in human resources management to her new role. Most recently serving as Senior Vice President & Head – Human Resources at SOTC Travel Ltd, she demonstrated instrumental leadership in aligning HR practices with business priorities. Her expertise spans multiple critical areas including talent management, organisational development and culture building, with consistent focus on creating agile, high-performance teams to support evolving business needs.

Her tenure with the Group has been marked by significant contributions in strengthening HR frameworks and embedding people practices that align with business growth objectives. The elevation represents recognition of her pivotal role in driving leadership development and building scalable talent capabilities across the organisation.

Industry Recognition and Awards

Deepti's professional excellence has earned her multiple prestigious industry recognitions that underscore her leadership capabilities in human resources management.

Additionally, Thomas Cook was awarded the Best Organisation for Women by ET Edge, highlighting the company's commitment to fostering an inclusive and empowering workplace environment.

Strategic Vision and Future Focus

Commenting on her appointment, Deepti Sheth expressed her commitment to building upon the company's strong foundation in human resources management. She emphasised the importance of people remaining at the heart of the organisation's success and outlined her vision for strengthening talent capabilities, enhancing employee development, and fostering a culture of innovation, inclusion and high performance.

Her strategic priorities include building dynamic, future-ready teams, strengthening leadership capability and creating a differentiated employee experience that supports sustained growth across the Thomas Cook India Group.

About Thomas Cook (India) Limited

Established in 1881, Thomas Cook (India) Limited operates as the leading omnichannel travel company in India, offering comprehensive services including Foreign Exchange, Corporate Travel, MICE, Leisure Travel and Value-Added Services. The company operates multiple leading B2C and B2B brands and spans 28 countries across 5 continents as one of the largest travel service provider networks headquartered in the Asia-Pacific region.

Fairbridge Capital (Mauritius) Limited, a subsidiary of Fairfax Financial Holdings Limited, serves as the promoter of TCIL with a shareholding of 63.83% of its paid-up capital. The company has received numerous industry awards and maintains CRISIL's highest rating for a travel & tourism company in India.

Thomas cook (India) Limited has inaugurated a new foreign exchange outlet in Guwahati on April 7, 2026, strengthening its footprint in the Northeast Indian market. The strategic expansion recognizes Guwahati's emergence as the gateway to Northeast India and a fast-growing hub for business and outbound travel, aligning with the company's focus on high-growth regional markets.

Network Expansion in Assam

With this new addition, Thomas Cook India now operates three locations across Assam, including its existing presence at the Lokpriya Gopinath Bordoloi International Airport (LGBIA). The expansion reflects the company's commitment to increasing consumer access to foreign exchange services across Assam and the wider Northeast region.

Comprehensive Product Portfolio

The new Guwahati outlet offers a complete range of foreign exchange services designed to meet diverse customer needs:

Prepaid Travel Cards

The outlet provides multiple prepaid card options in partnership with Mastercard and Visa:

• Holidays: Borderless Travel prepaid multi-currency card with 12 global currencies
• Business Travel: FX Enterprise card, India's first Eco-Friendly Forex prepaid card
• Overseas Education: Study Buddy card for students
• Thomas Cook One Currency Card: India's first prepaid card with zero cross currency conversion fees

Additional Services

• Currency Exchange: 26 global destination currencies
• Overseas Education Forex: University/tuition fee transfers, living expenses, discounted air fares, excess baggage, and insurance
• Overseas Remittances: Send Money Abroad service covering over 120 countries

Market Opportunity and Digital Integration

Guwahati presents significant growth potential with approximately 6 lakh passport holders, indicating a sizeable and expanding traveller base. The city has witnessed steady foreign exchange demand growth, supported by increasing outbound leisure travel, a growing student segment, and strong business activity. The company has observed consistent increases in walk-in enquiries, website traffic, and call-centre referrals from Guwahati and the larger Northeast region.

The new outlet exemplifies Thomas Cook India's omnichannel "phygital" strategy, seamlessly integrating physical retail stores with digital platforms. Customers can initiate forex transactions in-store and complete them online, or begin digitally and finish with in-store assistance, ensuring flexibility and personalized support.

Digital Innovation Portfolio

The company's digital capabilities include:

• Forex App (B2C) and FX Mate (B2B) platforms
• V-KYC capabilities for streamlined verification
• Forex on WhatsApp service offering 24x7 access
• Live rate checks and end-to-end transaction capabilities

Leadership Perspective

Mr. Deepesh Varma, Chief Business Officer - Foreign Exchange at Thomas Cook (India) Limited, emphasized Guwahati's potential as a high-growth forex market. He highlighted the city's role as Northeast India's gateway, citing increasing outbound leisure and student travel, rising passport penetration, and growing digital adoption as key growth drivers.

Company Overview

Thomas Cook (India) Limited, established in 1881, operates as India's leading omnichannel travel company. The company's foreign exchange business serves over 1 million customers annually through its website, FX Now app, call centre, and 125+ forex stores across 69 metros and tier 2-4 cities nationwide. The company maintains its "Ghar pe Forex" commitment, providing doorstep delivery within 2 hours.