Symphony Ltd reports 67% fall in customer complaints in FY26
Symphony Limited's BRSR for FY 2025-26 details a 67% drop in customer complaints, increased Board gender diversity, and expanded Scope 3 emissions reporting. The company enhanced its circularity efforts with 26% reprocessed raw materials and strengthened local sourcing.
*this image is generated using AI for illustrative purposes only.
Symphony Limited achieved a 67% reduction in customer complaints during FY 2025-26, driven by a strengthened customer-care team and a centralized digital grievance management system. The company’s Business Responsibility and Sustainability Report (BRSR) highlights that women now represent 43% of its Board, up from 33% in the previous year, while the share of gross wages paid to women also increased. The company planted 22,491 saplings under its “Symphony Gram Vans” initiative, contributing to an estimated reduction of 1715.06 tonnes of CO₂ equivalent.
Environmental Stewardship
The company expanded its greenhouse gas accounting framework to include a comprehensive Scope 3 assessment covering all relevant categories. Total Scope 3 emissions for FY 2025-26 were reported at 23,18,353.96 tCO₂e, an increase attributed to wider coverage following the addition of categories for use phase and end-of-life treatment. The share of reprocessed, non-virgin content in raw materials rose from 10% to 26% during the year. Additionally, 73% of input material was sourced directly from MSMEs and small producers, up from 51% in the previous year.
Operational Metrics
Symphony Limited operates an asset-light model with one plant and 34 office locations in India, alongside four international plants. The company reported a turnover of ₹762.90 Crores for the year. It achieved 100% training coverage for employees and workers on health and safety measures. No safety-related incidents or complaints regarding sexual harassment were reported during the year. The company also fulfilled its Extended Producer Responsibility (EPR) obligations for e-waste and plastic packaging waste.
Governance and Assurance
M/s. Dhirubhai Shah & Co LLP provided reasonable assurance for the BRSR Core KPIs. The company confirmed compliance with applicable environmental laws and regulations, including the Water Act, Air Act, and Environment Protection Act. No material non-compliances were reported during the period. The Risk Management Committee periodically reviews sustainability and ESG-related matters.
| Financial and Operational Highlights | |
|---|---|
| Turnover (FY 2025-26) | ₹762.90 Crores |
| Net Worth | ₹519.96 Crores |
| Women on Board | 42.86% |
| Customer Complaints Reduction | 67% |
| Reprocessed Raw Material Share | 26% |
| Scope 3 Emissions | 23,18,353.96 tCO₂e |
Historical Stock Returns for Symphony
| 1 Day | 5 Days | 1 Month | 6 Months | 1 Year | 5 Years |
|---|---|---|---|---|---|
| +1.72% | +5.35% | +7.38% | -19.13% | -36.86% | -30.91% |
How will the company manage the potential cost implications as it aims to further increase the share of reprocessed non-virgin content beyond the current 26%?
What specific strategies will Symphony implement to mitigate the significant Scope 3 emissions associated with the product use phase and end-of-life treatment?
Can the 67% reduction in customer complaints be sustained as the company scales its international operations across four plants?
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