Starlink offers free internet in Venezuela after quakes
Starlink is providing free internet service through July 25 to customers in parts of Venezuela hit by two powerful earthquakes. The company is working to rapidly deploy terminals to restore connectivity in the hardest-hit areas. Existing customers will receive credits, while new customers can contact support for free service.

*this image is generated using AI for illustrative purposes only.
Starlink, the satellite internet unit of SpaceX, announced on Thursday that it will provide free internet through July 25 to customers in parts of Venezuela affected by two powerful earthquakes. The move aims to restore connectivity after damaged power and telecommunications networks left many people struggling to stay connected. The company is also working to rapidly deploy Starlink terminals to the hardest-hit areas.
Starlink stated on X that existing active customers in affected regions will automatically receive credits on their accounts. Customers who had previously canceled service will also receive credits to reactivate their connections. New customers in impacted areas who purchase a satellite kit can contact customer support after activation to receive free service through July 25. Additionally, customers whose Starlink equipment was damaged by the earthquakes can request a free replacement kit.
The announcement followed a sharp drop in internet connectivity across Venezuela on Wednesday. Internet monitoring group NetBlocks reported that magnitude 7.2 and 7.5 earthquakes disrupted parts of the country’s communications infrastructure, causing a significant decline in connectivity. Acting President Delcy Rodriguez declared a state of emergency following reports of extensive infrastructure damage.
This initiative adds to Starlink’s growing role in disaster response. The company previously deployed portable Mini kits for search-and-rescue teams and provided a month of free service to customers affected by catastrophic flooding in Texas in July 2025. In 2024, SpaceX offered free Starlink service through the end of the year to victims of Hurricanes Helene and Milton and partnered with T-Mobile US Inc. to broadcast emergency alerts directly to phones in areas with damaged networks.
Elon Musk recently highlighted Starlink’s disaster-resilience capabilities after a Caribbean telecom provider partnered with SpaceX to maintain mobile services during hurricanes and major infrastructure failures. SpaceX shares fell 0.12% at $152.81 in after-hours trading on Thursday.
Will Starlink establish a permanent framework for rapid disaster response in other vulnerable regions?
How will the cost of repeated free service and equipment replacements impact Starlink's long-term profitability?
Could this increased visibility in disaster zones accelerate regulatory approval for Starlink's operations in restrictive markets?































